Results-driven Shopify and Google Ads Manager, System Administrator, eCommerce
Revenue/Data Analyst, and General Virtual Assistant with extensive experience in
eCommerce revenue monitoring, Google Ads performance analysis, and system
operations. Proven ability to track Shopify sales vs ad spend, analyze ROAS, CPA, and
margins, and provide actionable insights to improve profitability.

Skilled in Excel and Google Sheets automation, KPI dashboards, and financial
reconciliation. Experienced in coordinating with developers, suppliers, and crossfunctional teams to resolve issues, streamline workflows, and ensure operational
efficiency. Detail-oriented, analytical, and highly organized with a strong focus on
results.

Full of energy, highly adaptable, and always ready to take on new challenges. I have a strong background in office administration, e-commerce operations, technical support, and digital skills, allowing me to work efficiently in both creative and operational roles.

I am experienced in Shopify, Lazada, Shopee, and TikTok Shop, with knowledge in product uploading, order processing, inventory management, and dropshipping operations. I also have experience in inventory and data analysis, including warehouse inbound and outbound processes, as well as using systems like OMS, WMS, Anchanto, Payrecon, BigSeller, Mabang, SiteGiant, J&T VIP, Flash Express, and Philex VIP accounts.

In addition, I have strong skills in Microsoft Office (Word, Excel, PowerPoint, Access), data entry, and operations management, with the ability to handle multiple tasks accurately and efficiently. I also have technical experience in C++, C#, Java, HTML, PHP, MySQL, JavaScript, CSS, and SharePoint, along with troubleshooting and installation of CCTV systems, door access systems, electrical wiring devices, and grounding protection systems.

I am also skilled in Photoshop, video editing, Facebook Ads (basic experience), and social media content creation, allowing me to support both marketing and creative tasks. I have experience in customer and technical support, ensuring good communication and problem-solving in different work environments.

I am a fast learner, detail-oriented, and highly motivated individual who can work independently or as part of a team, always focused on delivering quality output and reliable results.

I am a results-driven professional with a background in IT, content creation, and education. I hold a
Bachelor of Science in Information Technology from Central Mindanao University and have strong technical,
problem-solving, and project management skills.

Over the past 4 years, I've gained experience in several roles. As an Image Caption Keyword Writer for 2
years, I created SEO-optimized captions to boost traffic and visibility. I then worked as an ESL Teacher,
developing strong communication skills while teaching English to diverse learners. Most recently, I
spent 2 years as an Infrastructure Analyst, specializing in system administration and network
management to optimize IT infrastructure.

Proactive, adaptable, and passionate about technology, I'm eager to apply my technical, creative, and
teaching skills to new opportunities in the IT and business sectors.

I am a versatile SaaS Systems Administrator and former University IT Instructor with a proven track record in platform administration, cloud operations, and hospitality technology. I combine deep technical expertise with a clear, professional communication style — making me equally effective with enterprise clients, cross-functional teams, and end users.

In my current role, I specialize in hotel technology solutions, managing and optimizing leading Property Management Systems including Opera, SIHOT, and RMS, alongside operational platforms such as hubOS. I oversee end-to-end system administration — from reservations and billing workflows to seamless API integrations across hospitality SaaS environments — enabling hotels to improve efficiency and elevate the guest experience.

My broader SaaS expertise covers user lifecycle management, role-based access controls (RBAC), API integrations, and technical support. I am also highly proficient in Learning Management Systems (LMS), particularly Canvas Instructure, having deployed and administered platforms in academic settings.

I apply strong data analysis skills using SQL, Power BI, Python, and Excel — building automated dashboards, performing ETL workflows, and delivering actionable insights that improve operational performance. I translate complex technical data into clear, decision-ready reporting for stakeholders at every level.

What sets me apart is my ability to bridge the gap between technical systems and the people who use them. I am known for being proactive, accountable, and solutions-oriented — consistently driving continuous improvement across systems, processes, and teams.

I am currently deepening my expertise in SQL, Data Engineering, and BI tooling, with a long-term focus on scalable cloud solutions, data pipelines, and systems that support impactful business and learning outcomes.

I'm a freelance professional with a strong background in tech and system support, process improvement, project management, customer support and administrative support.

Over the years, I’ve helped businesses streamline operations, resolve system issues, and support project rollouts, all while making sure users are well-guided and systems run smoothly.

I’ve worked with tools like Zendesk, Jira, Shopify, Etsy, Meta Ads, Google Workspace, Slack, Gmail, Centric PLM, Fulfil. io and Excel . I’m comfortable supporting both technical teams and end-users.

I’m passionate about clear communication, efficient systems, and being the go-to person clients can rely on whether it’s for day-to-day support or larger system-related projects.

Let’s work together to make your processes smoother and your systems smarter.

10+ years’ end-to-end WFM & workforce analytics across US, EMEA, and APAC
Forecasting, capacity planning, scheduling optimization, and intraday management
Power BI dashboard development, advanced Excel (VBA), basic SQL, and Zapier automation
Proven record reducing manual reporting, preventing cost leakage, and improving staffing accuracy

Meet your friendly digital sidekick! I’m here to make your life easier, one message at a time. Whether you need help with tasks, quick info, creative ideas, or just someone to brainstorm with, I've got your back. Armed with a blend of knowledge and wit, I’ll turn your questions into answers, your to-do lists into done, and your curiosity into discovery. Let’s make things happen—together!

Admin Support

Hosting Support

Chat Support

Personal / Virtual Assistant

Technical Support

Data Entry

Customer Service

Web Development

Database Administration

IT Security

Network & System Administration

Web Design

Graphic Design

Microsoft Applications such as Office (Word, Excel and Publisher)

Photoshop Editing

IT Technician and Troubleshooting

Network Installations

Securing VPS and Dedicated Servers

Securing Linux OS

WHM, whmcs, Cpanel

Docker

Kubernetes

Middleware Administration with customer service for 3 years and currently learning Data Analytics. I am looking for a company who will let me learn and thrive in Data Analytics field.

Detail-oriented Data Entry Specialist with experience in remote data annotation and AI prompt evaluation. Skilled in accurately classifying and labeling LiDAR data, with a strong focus on attention to detail and meeting deadlines. Eager to apply my data entry skills in a new data-driven role.

Knowledgeable in Computer Hardware (Servers, Desktops, Routers, Switches, Printers and etc.) and Different System
Basic Knowledge in Editing Software like Adobe (Photoshop, Illustrator and Premiere) and Corel.
Knowledge in Programming Language (Java, SQL).
Knowledge in Electrical Wirings, Diagrams and Diagnosting.
Proficient in MS application (Word, Excel, Visio and Powerpoint) in creating reports

I am an IT student, graduated this year 2024, completed a whole system with the team for our final capstone project/thesis. I am the Hipster/Front end developer of our project that completely build the whole system front-end. I am a system analyst for almost 6 months of a certain IT company, handling almost 8 company clients who avails our system offered. My work as a system analyst contains: running database scripts for inputting data's on a system, system quality testing, documentation, system training/demo.

· Excellent knowledge of MS Excel operations and functions
· Excellent written and verbal communication skills
· Detail-oriented, able to effectively manage time, strong planning skills, and excellent analytical skills

A highly motivated, ambitious, detail-oriented, resourceful, and experienced emerging Information Systems professional exposed to practical, complex, and real-world projects during her undergraduate studies which serves as her training ground. She is seeking freelance roles to showcase her true potential.
Aspiring to utilize technical or business expertise and optimism in a dynamic, fast-paced industry that offers substantial growth opportunities and valuable learning experiences.

Tools/ Technology/Solutions Used: Tableau, Visual Studio Code, Power BI, XAMPP, Trello.com , and Monday.com , Google Workspace, Canva, Microsoft Office Suite, Figma, Peddlr, Lucidchart, & Visual Paradigm

Programming or script languages: HTML, PHP, Javascript, CSS, MySQL, R, & Phyton

Core skills: Written Communication, teamwork, adaptability, collaboration, problem-solving, analytical, & critical-thinking, qualitative research, time management, organization, social media management, and content management.

Coursework and Work Experience during undergraduate study:
1. Research Assistant at a University Research Center
2. Field Interviewer at a University Research Center
3. Administrative (Project, Research, and Technical) Support Intern at a University Research Center
4. Associate Web Accessibility Auditor for the course entitled IS Audit
5. Trainer and Information Systems Strategic Consultant for the course entitled Information Systems Strategy, Management, & Acquisition
6. Web-based System Full-Stack Developer for a Recommendation-Catalogue System for Botica Ycsobel for the course entitled Application Development
7. Systems Architect and Prototype Designer for Ahm’s Chicken Haus Order Management System for the course entitled Requirement Engineering
8. Q1 Scopus - Indexed Journal Publication, DOI Link: https://doi.org/10.1016/j.imu.2024.101552

I am a dedicated and results-driven Virtual Assistant committed to helping businesses thrive by providing top-notch support tailored to their unique operational needs. I believe that a company’s success is built on the strength of its foundation, and I thrive on being the reliable backbone for entrepreneurs and executives. With a proactive attitude and a keen eye for detail, I excel in managing the complex logistics that allow a business to run like a well-oiled machine. My mission is to foster a relationship of trust and efficiency, ensuring that my support empowers my clients to step away from the daily grind and focus entirely on their long-term vision and growth strategies.

My expertise lies in a blend of high-level organizational management and technical proficiency. I specialize in streamlining operations, whether it is through meticulous schedule management, clear communication, or precise data entry. In an increasingly digital marketplace, I have found a particular passion for e-commerce, specifically within the Shopify ecosystem. I understand that in the world of online retail, every small detail from inventory accuracy to the customer experience directly impacts the bottom line. By leveraging my skills in Shopify management and information organization, I help brands maintain a professional and seamless online presence that drives results.

Beyond the tasks themselves, I am a solution-oriented collaborator. I take pride in identifying bottlenecks and finding creative ways to optimize processes, ultimately freeing up valuable time for leadership teams. I view myself not just as a service provider, but as a strategic partner in my clients' success. As I continue to grow in my expertise, my goal remains the same: to provide the precision and care necessary to turn bigger goals into reality. I am eager to bring my dedication and disciplined approach to a dynamic team where I can contribute to seamless operations and sustained excellence.