Ensured servers are up and running 24/7. Performed troubleshooting, patching and
coordinating alongside different teams to minimize downtime as soon as possible.

My goal is to provide my employer client the satisfaction and quality on the job that will be assigned to me as fast as possible.
With my 13 years of experience and good knowledge of IT Infrastructure and Systems Support, I believe I can do the job well on any related things in this field.
I've been with my present employer for 2 + years and so far I can say that I'm doing my job well with promotional achievements as a Senior member of the team.
I am looking forward to working with your projects that need my expertise and I am available as you need me.

Also Knowledgeable on below skills and technologies:
Google Cloud Platform
GKE Cluster
Docker/Container
Linux Shell Scripting
Centos Web Panel
Nginx and Apache
Windows Server 2016/Windows Server 2012 R2/Windows Server 2008 R2 Windows Server 2003.
Windows 10/Windows 8/Windows 7/Windows XP
Redhat/CentOS 6,7 and 8 /Ubuntu LTS
VMware Vsphere 5,6 and 7
Nutanix Hyper-converge
Hyper-V
EMC Unity/VNX/Clariion Storage System
Dell Poweredge Servers
HP MSA Storage
IBM Storwize v7000
Nimble Storage
Brocade San Switch Zoning
Oracle 10g/11gR2/12C Administration
MYSQL Database/Maria DB
MS SQL Server
Opensource Database(Firebird)
Etc

????Welcome to my profile!

Hi, I'm Nicole and I graduated with bachelor's degree of Science in Tourism Management and I'm ready to make a huge impact to your business success.

I specialized in handling US healthcare projects and Advanced Customer Support experience and have worked with Diamond Client and dynamic team for the past four years.

What makes me valuable as a person to your business is that I have my goal in setting a high standard in utilizing your services, making your business a top-notch, lessen your administrative burdens. For every bright idea, I take the opportunity turning it into reality for innovation purposes that will increase efficiency, improve workflows, and reducing costs.

???? My client's biggest accomplishment; My greatest achievement.

Let's talk about how I can be of value to your business.

? My area of expertise for healthcare:
(Patient engagement is a key performance metric for value-based care).

? Medical Receptionist
? Virtual Front Desk
? Patient Care Coordinator
? Virtual Intake Patient information
? Handling Medical Equipment order request
? Open enrollment expert
? Proficient in EHR software and health portals
? Managed patient cases in EMR
? Preparing patient charts
? Verification insurance coverage and eligibility
? Verification of Benefits
? Patient scheduling, rescheduling
? Patient dropped, Patient Reactivations
? Assisted referrals from the healthcare providers
? Experienced with the private practice software

? My area of expertise for admin:
? Calendar Management
? Email /Inbox Management
? Phone Calls/Correspondence
? Communication
? Data Entry and Management
? Research and Information Gathering
? File Management
? Appointment scheduling
? Task Coordination
? Administrative Support

I am proficient in handling phone calls, chats, and email s, performing administrative tasks such as data entry, collecting and storing necessary information, strong time management, highly organized, tech savvy, and experienced in navigating software systems.

One of my strengths is leadership where I possess to complete the tasks, owning my mistake, taking initiative, persuasive and effective in communication, very good at decision-making, and empowering my team, and I can be a self-starter who intends to make every opportunity you can offer.


#experiencedprofessional????
#readytowork

Experienced IT Systems Administrator with a strong foundation in Windows, Linux, virtualization, and cloud technologies. Over 13 years of hands-on experience managing data centers and implementing efficient IT systems.

IT Infrastructure professional specializing in Active Directory, Identity and Access Management (IAM), and Windows Server administration supporting enterprise environments.
Experience managing hybrid infrastructure across on-premises and Microsoft Azure, including Microsoft Entra ID, SCCM application packaging, Terraform infrastructure automation, and Azure DevOps CI/CD pipelines.
Focused on maintaining secure and stable infrastructure environments while continuously developing skills in cloud technologies and infrastructure automation.

Extensive background and more than three years’ experienced Windows Server Administrator, managing servers such as Virtual Machines, Hyper V, Domain Controllers, and Physical Servers. Able to build servers and perform OS Upgrade, OS Patching manually and thru WSUS and CACF (Ansible Towers), and general windows support for various applications. Able to use Microsoft O365, Servicenow, Remote Desktop. Has experience in Data Entry and Analysis, Technical Support, Email Management and Chat support. Loves learning hands-on and thrives in fast-paced environments that provide the opportunity for ongoing collaboration. Believes that when hard work meets talent, the possibilities are limitless.

• Windows Server OS (2019, 2016,2012 R2)
• Microsoft Azure IaaS and O365
• VMWARE ESXI 5.5, 6.0 ,6.5 and 7.0
• System backup/Recovery (Veeam/Symantec/Veritas and EMC)
• SCCM
• Internet Filtering (Websense Forcepoint)
• Server Hardware (HP ProLiant, HP Blades, IBM Blades, Dell PowerEdge
and VRTX Blade.
Active Directory DNS DHCP windows and Infoblox

A self-motivated individual who see tasks as a challenge and not as a problem. Eager to learn and explore new things and does not give up easily. A good team player, but can also work on her own, can easily interact with other people, responsible, resourceful and very passionate to her work.

I am working in the IT industry for 9 years.

I am skilled using MS Office applications (Word, Excel, PowerPoint, Outlook). I am also experienced in troubleshooting Windows 7 and 10 operating systems. As a desktop support in my previous job, I am capable in dealing with different customers as well as their desktop/laptop issues. As a Windows System Administrator, I am experienced in the following: Active Directory, DHCP scopes, DNS records, Disk Quotas, Distributed File System using Windows Server 2003, 2008, and 2012 operating systems, virtual machines/servers using VMware,

I am Ex Suan , a seasoned IT professional with a robust background in network devices and a proven track record in diverse roles. My journey began with a 4-month internship at Silliman University, where I honed my troubleshooting skills and managed the maintenance of computers and hardware. This experience laid the foundation for my subsequent role as an IT Support Technician at Prifood Corporation, where I led the resolution of IT issues, managed network diagrams, and successfully orchestrated the migration of databases to Microsoft Azure Cloud for a sizable food manufacturing company.
In my 3-year tenure at Accenture as an App/Cloud Support Senior Analyst and L2 Network Engineer, I played a pivotal role in handling on-premise infrastructure network devices, including firewalls, routers, switches, VPNs, and server load balancers. Alongside technical expertise, my experience extends to team management and training delivery, embodying the roles of both a team leader and trainer. Furthermore, my direct interactions with Japanese clients allowed me to promptly resolve their ticket requests, showcasing my commitment to exceptional client service and cross-cultural communication.
Enthusiastic about playing a key role in virtual assistance with expertise in network administration and engineering, I bring a passion for leveraging technology to streamline processes and enhance organizational efficiency. My career has equipped me with the skills to provide comprehensive end-user assistance and support in dynamic corporate environments. Specializing in network equipment and systems administration, particularly with a focus on Linux systems, I pride myself on my ability to address complex technical challenges, troubleshoot effectively, and ensure that technology serves as an enabler for organizational success.
I am excited about the opportunity to contribute my skills and experiences to a forward-thinking organization. Let's connect to discuss how my background aligns with your team's needs.

Results-driven System Administrator with hands-on experience in managing and supporting enterprise IT environments across Windows and Linux platforms. Skilled in troubleshooting, optimizing system performance, and ensuring high availability of servers and network infrastructure. Strong background in Red Hat Enterprise Linux (RHEL), Windows Server administration, virtualization, and SAN storage management, with proven success in maintaining 99.9% uptime and reducing downtime through proactive maintenance. Experienced in handling end-to-end IT support from L1 to L3, disaster recovery, and security remediation. Adept at working independently or collaboratively, with a track record of resolving 95% of support tickets within 24 hours and improving LAN performance through effective network optimization.

IT geek who always strive for goals and achievements. Experienced in administering network infrastructure (firewall, switches, AP, wireless networking, security), servers (windows and linux), cloud infrastructure (AWS and Azure), and user support. Still learning new things and gaining achievements.