With 15 years of solid web hosting and cloud technology experience and currently working as Cloud Technology Infrastructure Engineer & Technical Architect Officer in the banking industry.
Implementation deadlines are very important while making sure that systems implemented are not affected by the possible limitations on the availability of people and skills.
An experienced cloud professional that has played key roles in designing, executing and analyzingprojects for the international business to business and business to consumer markets, especiallyinteracting with cloud services to develop enterprise architecture.
An excellent communicator capable of translating jargon and IT-speak into apparent concepts andideas for non-technical management or board members.
Skilled in cloud technology routinely responsible for developing and securing highly sensitive andclassified information. Resourceful in looking for tools and methods to deal with issues andproblems that may arise in the workplace
Areas of Expertise
? Multi cloud technology (Microsoft Azure, Amazon Web Services & Google Cloud)? Expert in public domain management from purchasing, domain transfer and change ownership including domain privacy protection.? Expert in the DNS management (Amazon Route 53, Azure DNS, Cloudflare DNS, BasicDNS)? Expert in lift and shift application/infrastructure migration from onpremise to cloud? Azure API management & Mulesoft Hybrid integration platform? From the ground up implementation of tenant level Amazon Web Services, Microsoft Azure, O365, MS Exchange, Dynamics365, PowerBI, Teams, Sharepoint? From the ground up implementation of Microsoft Security, Microsoft Intune, Company Portal,Microsoft Defender and Microsoft endpoint manager, automatic software deployment? From the ground up implementation of Microsoft Virtual Desktop from Azure setting up new/existing tenant of Azure VDS and ADDS access control interconnecting on premise to cloud.? Cloud Cost Optimization & Management? Terraform (Infra as a code)? Microsoft Azure DevOps Administration? From the ground up Dome9 Cloud Posture Management & Intelligence setup to operation? Qualys Cloud Vulnerability Solution Platform? Interconnectivity (VPN - S2S, P2S, AWS Direct Connect, Azure Expressroute, Azure Firewall)? From the ground up web hosting and domain Management (Shared/Dedicated Hosting) setup? Kubernetes and Containerization? Security Risk Management? Infrastructure Design and Development? Information Technology Project Planning and Implementation

A Project Team Lead, Seasoned Senior .NET Developer and Agentic AI Engineer specializing in the delivery of C#, ASP.NET Core, Razor Pages, MVC (Model-View-Controller), Blazor, ASP.NET Web Forms, Angular, React, Vue.js, REST/Web APIs, Entity Framework, Telerik Controls, Agentic AI / RAG solutions (LangChain, LangGraph, Semantic Kernel), Azure and AWS DevOps, SQL Server, and
the latest Microsoft .NET 10 / 9 / 8 / .NET Core 3.1 and legacy .NET Framework 4.8 technology solutions. Currently Senior Full Stack .NET Developer / Agentic AI Engineer for an Australian managed service provider, building and running Azure-native enterprise automation: a layered ASP.NET Core (.NET 10) API and shared class-library integration architecture spanning Microsoft 365 / Entra ID, on-premises Active Directory, Microsoft Graph, Exchange Online, SharePoint /
OneDrive, ConnectWise PSA and NinjaRMM. Hands-on Agentic AI engineering: Retrieval Augmented Generation (RAG) services with LangChain / LangGraph, pgvector, Azure OpenAI and FastAPI, Microsoft Semantic Kernel multi-agent orchestration, and AI-accelerated delivery with Claude Code (MCP integration), Cursor AI and GitHub Copilot. Formerly a Project Team Lead at Fujitsu Global Delivery Center (WeServ Systems) and a member of the Avanade development team unit of Accenture. Microsoft Certified Professional Developer in Enterprise Applications (MCPD-EA) and Microsoft Certified Technology Specialist (MCTS) in .NET Framework. Results-driven, dynamic, and highly passionate software and web applications developer backed with 28 years of hands-on experience in the full software development lifecycle (SDLC), Agile / Scrum me thodology, Service Oriented Architecture (SOA), Microservices Architecture and Serverless Architecture, including 20 years of Microsoft .NET applications development background. International project experience across Australia, Singapore, and the United States, delivering fully remote.

Product Support Engineer | IT Helpdesk Specialist | QA & Coaching | 8+ Years Experience
I'm an IT support professional with 8+ years of experience helping SaaS companies and enterprise teams resolve technical issues, improve support quality, and keep systems running smoothly. I currently work as a Product Support Engineer for a SaaS pricing platform, where I handle incident resolution, log analysis, API testing, and CMS management while maintaining strict SLA compliance.

Before that, I spent time as a Quality Coach, building QA frameworks and coaching helpdesk analysts to improve performance and prior to that, years of hands-on multi-channel technical support (phone, email , chat) using tools like ServiceNow, Active Directory, Citrix/VMware, and remote support platforms like Bomgar and LogMeIn.

What I bring:
8+ years in IT Helpdesk, Technical Support & SaaS Product Support
Experience with ServiceNow, Jira Service Desk, Postman/Bruno, AWS, Azure
QA framework design, coaching, and performance improvement
Strong troubleshooting across hardware, software, networking, and cloud environments
Clear communicator — skilled at translating technical issues into simple guidance for non-technical users

I'm detail-oriented, SLA-driven, and comfortable working independently or with cross-functional engineering teams. Whether you need someone to manage a support queue, build out QA processes, or provide top-tier technical troubleshooting, I bring both the technical depth and the coaching mindset to help your team perform better.

Availability: Full time/Part time
Open to: IT Helpdesk, Technical Support, Product/SaaS Support, QA Coaching, Support Team Lead roles

My technical skills are a toolkit for creativity, not just engineering. I'm proficient in the full stack (Python, JavaScript, React, etc.) and have deep experience in AI/ML (TensorFlow, PyTorch) and data tools (Pandas, NumPy). This means I can not only record great content but also build tools to streamline our workflow, analyze performance data to optimize our videos, and even experiment with AI-driven ideas for effects or content discovery.

Network & Systems Administrator with strong IT infrastructure and network operations background and hands-on experience in network administration, systems management, VPN implementation, firewall configuration, and infrastructure support. Experienced in monitoring, maintaining, and optimizing LAN/WAN environments, ensuring availability, performance, and security of enterprise networks. Solid knowledge of Windows Server, Active Directory, TCP/IP, VLAN, VPN, virtualization, and Microsoft Azure. CompTIA Security+ certified, seeking a Network Administrator or Infrastructure role in a performance-driven and technology-focused environment.

Senior Software Engineer with 10+ years of experience designing, building, and maintaining enterprise-scale systems, data pipelines, and cloud applications for companies across ANZ, SEA, and US markets — including Isentia, Goodyear, and Infor.

What I bring:
- High-volume data engineering — designed and owned pipelines ingesting and processing millions of news/social/web content items daily
- Performance optimization — led initiatives that cut processing time by 40–50% on critical large-scale systems
- End-to-end ownership — trusted as technical escalation point for production issues other teams couldn't solve; owned multiple backend services solo
- Enterprise frontend — architected Angular applications in a monorepo powering ~20 internal tools
- Compliance-grade backend work — built a UK HMRC taxation module for Infor's ERP from scratch
- Mentorship & leadership — code reviews, junior mentoring, and architectural decision-making, on a trajectory toward Tech Lead/Architect

Tech stack: C# / .NET (ASP.NET, Web APIs), Angular, SQL Server, MySQL, AWS (Lambda, API Gateway, DynamoDB, SQS, CloudWatch), Azure (App Service, Azure SQL), Terraform, PHP (Laravel), Python, Git, CI/CD. I also use AI-assisted development (Claude, Cursor) daily for faster, higher-quality delivery.

Fully remote-ready: own equipment, stable fiber connection, experienced collaborating with distributed teams across multiple countries and timezones (ANZ/US-friendly).

If you need a senior engineer who can own systems end-to-end — from architecture to production support — let's talk.

Data Engineer & AI Developer with 5+ years building production ETL/ELT pipelines, cloud analytics platforms, and AI-powered applications across AWS, GCP, and Azure. Certified Claude AI Architect (Anthropic) with hands-on experience shipping multi-agent systems, MCP servers, and RAG pipelines using the Claude API.
Core strengths:

Big data pipelines — Spark, Kafka, Hadoop, Flink, Dagster, Airflow, dbt
Cloud platforms — AWS (S3, Glue, ECS, Redshift), GCP (BigQuery, Dataproc), Azure (Data Factory, Databricks)
AI & LLM development — Claude API, OpenAI, LangChain, RAG, multi-agent orchestration
Full-stack data apps — Python, FastAPI, React, PostgreSQL, Docker
55+ public projects: github.com /VictoriaUsman

Remote IT Support Specialist / System Administrator with 6 years of experience in MSP environments, providing reliable and security-focused remote IT support.

Let me help you reduce server and network downtime, manage server and client maintenance, administer Microsoft 365 environments, and keep systems stable and secure through independent, process-driven support.

I also help you efficiently handle daily ticket queues, escalations, monitoring, backups, and end-user support in fast-paced MSP environments.

WHAT I CAN HELP YOU WITH
• Remote IT Support (L2–L3)
• Microsoft 365 and Exchange Online administration
• Azure and Entra ID (Azure AD)
• Endpoint security and EDR management
• Backup monitoring and recovery
• Network and server troubleshooting
• Documentation using IT Glue
• MSP ticketing and workflows (Autotask)

CORE TECHNOLOGIES
• Microsoft 365 and Exchange Online
• Azure and Entra ID
• Kaseya ecosystem (Datto RMM, Autotask, IT Glue, RocketCyber, Datto Backup and EDR)
• SentinelOne and Huntress
• VMware and Hyper-V
• Meraki and network troubleshooting

AUTOMATION
• PowerShell for Microsoft 365 user management
• License assignment and password resets
• Account enable and disable

WHY WORK WITH ME
• MSP trained
• Independent and reliable
• Security focused
• Well documented work
• Long term mindset

KEY ACHIEVEMENTS
• Closed 95%+ of tickets within SLA
• Reduced recurring issues by ~20% through proactive monitoring
• Monitored and maintained 1,000+ endpoints and 69 servers for 100 clients
• Overlaps US morning hours (8–9 AM EST) for seamless client support


Let’s chat about how I can support your MSP or business.

Shopify (Plus) | React| Node | Next | Azure/AWS/GCP

IT professional with 6+ years of experience specializing in MSP environments, system administration, and
technical support. Proficient in Microsoft 365, Active Directory, Intune, RMM tools, and network
troubleshooting. Seeking a challenging role to leverage expertise in IT infrastructure, security, and end-user
support to optimize operations and contribute to organizational growth.

Azure, Entra ID, Active Directory, Power Platform, Azure DevOps, CI/CD Pipelines, C#, PowerShell, Terraform, Kubernetes, VB, VBA, SQL, Python, Zapier, GHL

Are you looking for a developer who understands both the backend and the frontend — and doesn't cut corners?

I will build a scalable, production-ready web application using ASP.NET Core Web API, React, or Angular with Clean Architecture principles.

WHAT I OFFER:
• REST API development with C# and ASP.NET Core
• React or Angular frontend with reusable components
• Clean Architecture + CQRS for maintainable codebases
• Entity Framework Core or Dapper for database access
• JWT authentication and role-based access
• SignalR for real-time features (live updates, chat, dashboards)
• Microsoft Azure deployment and CI/CD pipelines
• MS SQL Server database design

DOMAINS I HAVE REAL EXPERIENCE IN:
• FinTech / Wealth Management platforms
• Logistics & Freight Management systems
• Healthcare Candidate Platforms
• Enterprise Compliance & Audit systems

PACKAGES:
• Basic — Single module or feature (API endpoints + UI)
• Standard — Multi-module web app with auth and deployment
• Premium — Full stack platform with Azure CI/CD and real-time features

All code is clean, commented, and handoff-ready. I provide full documentation.

Message me before ordering so I can scope your project accurately.

I am a Data Engineer with more than 4 years of experience in the field.
I specialized in Microsoft Azure Data Services such as Azure Data Factory for automation and orchestration of data, Azure DataBricks for Transformation and Aggregation to be ready served for Business Intelligence or Reporting, Azure Synapse for serving of data, Azure Data Lake for governance and storage of data, and Azure DevOps used for source control and CI/CD for all azure resources (ADF, ADB, SQL, Synapse Views, etc.).
I enjoy coming up solutions and architectures on how to efficiently orchestrate the flow of data whilst ensuring data integrity and aligned with the requirements and goals of the business.

Experienced IT Administrator with over 10 years in technical support, endpoint security, and cloud infrastructure. I specialize in managing Microsoft 365 and Intune environments, Azure Active Directory (Microsoft Entra), and Microsoft Defender for Endpoint.

I’ve provided IT support for a broad user base, handled complex incidents , and contributed to processes like onboarding, security monitoring, and cloud management. I stay proactive, focused, and committed to delivering reliable, user-friendly support.

I help businesses reduce downtime, resolve technical issues fast, and keep critical systems running smoothly.

I’m a Technical Support and Application Support Engineer with 4+ years of experience handling production environments, SaaS platforms, and enterprise systems. My background in business systems support allows me to bridge the gap between technical teams and business users — ensuring issues are resolved efficiently and clearly communicated.

I specialize in:
• SaaS & Application Support
• Incident Management & Ticket Handling (ServiceNow)
• Production & Batch Support
• Azure DevOps & Azure Monitor
• FTP / SFTP File Transfer Support
• System Monitoring & Log Analysis
• Root Cause Analysis & Issue Documentation
• SOP & Technical Documentation Creation
• Cross-team coordination with developers, QA, and stakeholders

In my previous roles, I have:
• Managed high-volume support tickets while meeting strict SLA targets
• Investigated and resolved production incidents affecting business operations
• Supported secure file transfers and resolved integration issues
• Documented processes to improve team efficiency and reduce recurring errors
• Coordinated with international teams across different time zones

I am detail-oriented, analytical, and highly dependable. I enjoy troubleshooting complex issues and finding structured solutions that improve system stability and user experience.

I am seeking a long-term remote role where I can contribute as a Technical Support Specialist, Application Support Engineer, or SaaS Support professional.

If you're looking for someone proactive, process-driven, and strong in both technical troubleshooting and communication — I’m ready to help your team succeed.