Need a Virtual Assistant for the long haul?

Cost effective & Tech-Savvy
High Speed Internet & Equipment
Solar powered backup
Time Zone & Data Security

Here's my attributes:

IT Support/System Admin -
* Providing support for your infrastructrure servers. Monitoring Alerts and keeping minimun downtime for your system making your system run smoothly 24/7 :)

Flawless Data Entry
* This may sound Dull but don't worry i enjoy this kind of things! 60 wpm? You got it! 100% accuracy with speed? You got it! This Pro got it covered!

Integrity, Punctuality and Work Ethics are my Core Values.
* With 11 years working in corporate world. Ensure that i work professionally :)

Let's see and talk on how can i help you grow your business :)

Knowledgeable enough in MS office, Photoshop, Fast learner.

Methodical IT Manager and Network Administrator with 23 years of experience in supporting server
environments. Resourceful in managing network infrastructure and optimizing environment while reducing
redundancy. Capable in troubleshooting complex problems and reaching innovative solutions while
adhering to rules and requirements of project scope. Excellent communicator when interfacing with other
teams, vendors and end-user

I am an IT infrastructure professional with hands-on experience in virtualization, data protection, and storage technologies. I specialize in managing and supporting VMware environments, including vSphere and vCenter, as well as hyper-converged infrastructure using Nutanix AHV. My expertise extends to data backup and recovery solutions with Veeam and Cohesity, ensuring high availability and business continuity. Additionally, I have a strong background in SAN storage systems, including configuration, performance optimization, and capacity planning, to support enterprise-grade workloads.

IT Service Desk Engineer | 6+ Years Experience | L1–L2 Remote Support Specialist

I am an experienced IT Service Desk Engineer with over 6 years of hands-on experience supporting global users in MSP and BPO environments. I specialize in delivering fast, reliable, and well-documented technical support across Microsoft 365, Active Directory, and enterprise ticketing systems.

My core expertise includes incident management, user support, and troubleshooting across Windows, macOS, VPNs, and basic networking (DNS, DHCP, TCP/IP). I have strong experience working with tools such as ServiceNow and Jira, handling high-volume ticket queues while maintaining SLA compliance and quality resolution.

I am also comfortable working in cloud and remote environments, including AWS-based systems, virtual desktops, and remote support tools such as RDP, Splashtop, and JAMF.

I am known for:

Clear and professional communication with end users
Fast and accurate troubleshooting under pressure
Strong documentation and knowledge base contributions
Consistent first-contact resolution improvement

I operate with a fully equipped remote setup and stable internet, ensuring dependable performance for any time zone. I am seeking a long-term remote role where I can contribute to a growing IT support team and continue advancing within MSP operations.

As a results-driven Senior System Administrator and Cloud Engineer with over a decade of expertise, I specialize in managing complex enterprise infrastructures and global cloud ecosystems, specifically within Microsoft 365, Azure AD, and Windows Server (-----------) environments. My extensive background includes deep technical mastery of virtualization platforms such as VMware, Hyper-V, and Nutanix, complemented by a strategic approach to ITIL V2 service management. I have a proven track record of leading high-level technical escalations, mentoring engineering teams, and utilizing PowerShell scripting and RMM tools like ConnectWise to drive operational efficiency. I am a reliable, detail-oriented professional seeking a long-term remote role where I can leverage my expertise in cloud architecture and systems optimization to provide high-tier technical consultancy and infrastructure reliability.

IT Professional with 11+ years of experience in Windows Server, VMware, and AWS. Proven expertise in system administration, server builds, patch mana-----------ent, troubleshooting, and project delivery. Recognized for strong problem-solving skills, consistent performance, and contributions to secure and optmized IT infrastructure.
Core Competencies
• Windows & VMware Administration
• Security & Vulnerability Mana-----------ent
• Active Directory, DNS, DHCP, Group Policy
• Patch Mana-----------ent (SCCM, AWS)
• Scripting (PowerShell, automation)
• Technical Support & Documentation

I have graduated with Bachelor Degree of Computer Science from the University of the Visayas Toledo City Campus. Experienced Technical Support and 3+ years' experience growing revenue for a Philippines-Based Managed Services Solution which has support 50+ non-revenue users in regional office. I had achieved to managed and protect 900+ client computers and servers using 3rd Party Antivirus, enforce security policies, monitor system status and quickly respond to problems or detections on remote computers.

Experienced System Administrator with my past employer for a year experience growing revenue for a US-Based Wholesale Distributor who offers high quality servers, storage units, components, and networking equipment to customer worldwide. I'm in Remote work setup, I'm dealing with Installing and configuring software, hardware and networks, set up accounts and workstations. Setup Servers and VM's, Maintenance and Monitoring Client servers. Troubleshooting Hardware and Software issues, Creating Technical documentation, manuals and IT policies. I had achieved to manage the most advanced Cloud-phone system, Setup Multi-level IVR for easy handling incoming calls, Auto-receptionist, Setup Paging devices for enable real-time one-way broadcasting through multiple desk phones and overhead paging devices.

I currently serve as a Server Administrator supporting a progressive international school now in its fifth year of operation. I lead the IT team and report directly to the EVP. My primary responsibility is ensuring high availability and zero downtime across all systems. I oversee and continuously monitor servers, networks, firewalls, switches, and routers to maintain a secure, stable, and scalable IT environment that supports the institution’s operations and growth.

Experience and tech-savvy. IT Specialist and Technical Support Professional for various desktop hardware, software, office equipment and network devices. Providing an always on - call IT services delivery for several clients. Flexible and with an always-ready-to-go attitude when it comes to work, with genuine sense of responsibility, fairness, and self-assurance, can be a reliable and an independent worker with high level of enthusiasm and dedication in various areas of expertise which includes:

Technical Skills
-Expertise in Operating Systems such as Windows, Windows Server, Linux.
-Installing and configuring the peripherals, components and drivers – TCP,UDP, RDP
-Installing software and application to user standards
-Advance knowledge with OS and software troubleshooting: registry, services.
-Basic Networking, Routing, Firewall – DHCP, DNS
-Exposure to SCCM deployments and configuration/troubleshooting
-Experience with I----------- and Problem, Asset Management ITSM
-Remote support: RDP, SCCM Remote Viewer, TeamViewer, Any desk
-Advanced Printer Management and Deployment
-Knowledge in Domain, Active Directory and LDAP operation support
-SharePoint and OneDrive for Business Integration
-Exposure to Network configurations and installations
-Have knowledge in Virtualization: VMware, VMware ESXI, Hyper-V
-Knowledge in different POS system
-Knowledge in File Transfer Protocol, NAS, VPN
-Knowledge in Office 365, Microsoft Azure
-Knowledge in Google Workspace, MS Exchange, cPanel
-Knowledge in CCTV

15 years experience as IT Manager, experienced MSP System Engineer. Support/solve end users computer problems successfully.
Support Systems: Windows 11, MAC OS , Microsoft Office 2016/ Office 365 administrator support, Cloud Computing, Microsoft Azure, Google Works, DATTO Remote Support .
Qualifications:
CCNAx Training – Advance Router and Switching
• Switchport VLAN configuration, creation.
• Switchport Trunk configuration
• Switch Management routing protocols
• Cisco Switch Backup/Restoration
• Updates VLAN
• Switchport Configuration
MCSE Training, A+ Core 1
• Manage ESXi Host VMware and Cloud Servers
• Administer Windows cloud and on-premises servers

Windows Server Administrator

Experienced Customer Service Team Leader, Agent, and Product Specific Trainer. Finished Bachelor of Science in Computer Engineering

With more than 15 years of IT experience working in different sectors such as Banking, Logistics and Transportation. Below are some my skills
MDM administration
Intune, Workspace One, Jamf
M365, EntraID,
End-user and VIP support, PowerShell and Bash scripting,
Windows and MacOS support.

Detail-oriented IT professional with a strong foundation in system administration, network security, and technical support. Experienced in troubleshooting hardware and software issues, maintaining networks, and managing system performance to ensure smooth operations across diverse environments. Proficient in deploying and managing virtual infrastructures using Proxmox and Docker, automating workflows through scripting (Bash/Python), and implementing secure network configurations with pfSense.

I started my career as a social media manager in 2023. In my first year with Hey Girl Corp, my role was primarily to repost content created by our content creators. I managed multiple accounts and shared the provided content across all our social media platforms. After a year I was promoted as a content creator. I use canva to edit the slide and also AI application to create a content.

Dedicated and empathetic customer service specialist with a proven track record of delivering exceptional support across diverse industries, including finance and insurance. Skilled in handling high-volume inquiries, resolving complex issues, and maintaining positive client relationships. Known for clear communication, active listening, and a solution-oriented approach that enhances customer satisfaction and loyalty.

Hi! My name is Kevin Jeresano. I've been in the BPO Industry for over 6 years . I'm writing to express my interest in the position. You'll find that my three years of experience working
in healthcare helps my career development expertise in handling different lines of business
In my previous role, I helped to provide quality customer service with their healthcare insurance, by discussing benefits inquiries,
such as Inbound and outbound calls as medical receptionist, bills payment, claims discussion, pharmacy expert, provider outreach and appointment scheduling for our members.
I also became a subject matter expert and was able to handle a team for a few months which helps me more to expand my knowledge in people management.
My ability to manage different healthcare departments is guaranteed to help the company's ongoing growth and success . I'm a certified, self-motivated assistant ready to take on new challenges in a specialty office like yours.
Thank you for taking the time to review my application and qualifications. I would love to schedule an interview to discuss my qualifications and how I can support the Team more in detail. You can contact me through email at ----------- or by phone at -----------.
Sincerely,
Kevin Jeresano

(MSP) I.T

I’m an IT Support Specialist with experience in troubleshooting hardware, software, and network issues across Windows and macOS systems. I specialize in Microsoft 365 administration, Active Directory user management, and remote technical support.

I’ve supported global clients, handling tickets efficiently while meeting SLA targets. I’m also experienced in VPN troubleshooting, basic Microsoft Azure, and VMware environments.

Reliable, detail-oriented, and client-focused, I deliver fast and effective IT solutions to keep systems running smoothly.

IT Infrastructure professional with extensive experience in Windows Server engineering, Active Directory administration, and enterprise systems management. Skilled in designing, maintaining, and optimizing on-premise and cloud-based environments, particularly within Microsoft Azure and Microsoft 365 ecosystems. Proficient in ADDS, ADFS, Entra ID integration, identity synchronization, and hybrid infrastructure deployments.

Experienced in managing large-scale enterprise environments, performing system migrations, patch management, security hardening, and automation using PowerShell and industry-standard tools. Strong background in troubleshooting complex technical issues, implementing process improvements, and delivering reliable, high-availability solutions.

Reliable IT Support professional skilled in troubleshooting hardware, software, networks, and Microsoft 365 issues. Experienced in remote support, Active Directory, and customer service with strong problem-solving and communication skills.

With over 15 years of experience in the Business Process Outsourcing (BPO) industry, I bring a strong background in customer service, sales, fraud prevention, dispute resolution, and team development. My experience includes 3 years in B2B sales, 5 years in fraud and dispute management, and 4 years serving as a Subject Matter Expert (SME), equipping me with a well-rounded understanding of business operations and client success.

Throughout my career, I have consistently demonstrated the ability to build and maintain strong client relationships, identify business opportunities, and deliver tailored solutions that drive growth and customer satisfaction. My expertise in fraud and dispute management has enabled me to effectively mitigate risk, resolve complex customer concerns, ensure regulatory compliance, and reduce financial exposure while maintaining a high standard of service.

As a Subject Matter Expert, I have played a key role in supporting operational excellence by providing process guidance, coaching tea-----------mbers, identifying improvement opportunities, and collaborating with cross-functional stakeholders. My ability to analyze complex issues, communicate effectively, and implement strategic solutions has contributed to improved team performance and organizational success.

Core Competencies:
• B2B Sales & Account Management
• Outbound Sales & Lead Generation
• Customer Service & Customer Support
• Fraud Prevention & Dispute Resolution
• CRM & Salesforce Management
• Process Improvement & Team Coaching
• Data Analysis & Reporting
• Effective Written and Verbal Communication
• Microsoft Excel, Word, PowerPoint, and Teams
• Data Management & Administrative Support

I am committed to delivering exceptional results, fostering strong business relationships, and contributing to the continued success of the organization through professionalism, adaptability, and a customer-focused approach.

I’m an analytical and solution-driven professional who enjoys helping customers and solving problems. With experience in remote account support, I excel at understanding complex issues, thinking critically, and providing practical solutions while keeping the customer experience a top priority. I aim to be known as someone who is proactive, dependable, empathetic, and I strive to add value and build trust in every interaction.

An IT Professional for over 17 years who caters the needs of the company.


TECHNICAL SKILLS
• O365 Administration (EXCHANGE, SHAREPOINT, MS TEAMS, ETC)
• Dynamic 365 Administration
• Microsoft Entra ID administration (Azure AD)
• On-Prem Active Directory Administration
• Microsoft File Server Administration
• Microsoft Server Administration (2008 r2 Enterprise / 2012 r2 Data center)
• Firewall Administration (Fortinet FORTIGATE 60F, CISCO UMBRELLA “Open DNS”, Symantec Security cloud, CLEAROS)
• VPN Administration (FORTICLIENT)
• -----------cast Administration
• Google Workspace Administration
• Acronis Cyber Protect Cloud (Back-up Solution)
• Dropbox Administration
• NAS Administration
• Back up Checking
• Anti-Virus Administration (BitDefender GravityZone, Trend Micro, Kaspersky Endpoint Security)
• Virtualization Software (VMWare / Virtualbox)
• Desktop Support (Hardware, Software & Network)
• Customer Service
• Documentation
• Freshdesk ticketing System
• V----------- phone
• GRAPHIC DESIGN (ADOBE PHOTOSHOP, ADOBE PREMIERE PRO CC 2020, DAVINCI RESOLVE STUDIO 18.6)

Experienced Endpoint Solutions Architect and Infrastructure Specialist with over 16 years of expertise across modern endpoint management, cloud platforms, and infrastructure operations. Proven ability to design, solution, and lead global projects focused on standardization, automation, and security in complex, multi-regional environments. Highly skilled in Microsoft Intune, Windows Autopilot, SCC-----------CM, Azure Entra ID, Automation, and hybrid cloud platforms (AWS, VMware). Recognized for driving modern workplace transformation through innovative solutioning, automation, and operational excellence, with a strong focus on compliance, application lifecycle management, and continuous service improvement.

Acquired valuable experience in all facets of troubleshooting. Possess a unique talent for delivering highly complex technical information that the user will be able to understand. I am multi-task oriented, detailed oriented, can easily adapt, blend in, and continually stay abreast of the latest advancements in the IT field.

• Managing Windows Servers different Roles and Features.• Setup and Maintain Physical Servers.• Administer Linux Server (Ubuntu & CentOS). • Managing VMware vSphere, ESXi for virtual servers.• DNS Management, AWS, Exchange, Email Cloud• Anti-spam and Storage Management Managed Veeam and SymantecBackup, MS Office 365• Application Support and Basic Network Configuration.• Purchase, deployment and Maintenance of End user workstationsforheadoffice.• Basic Network troubleshooting.• Setup Managing POS (Point of Sale) and Database in Boutiques• Managing Inventory IT assets.

IT Support
Server Virtualization
Network Design/Troubleshooting
Linux Systems Administration
KVM / Proxmox
ZFS

I have proven technical and analytical skills, knowledgeable on MS Offices.

I have 3 years experience as Jr. Design Engineer. I'm doing this for Part-time only and would like to help you to finish some task that you need to be done with specified deadline.

Stop trading your time for manual tasks. Let’s build your 24/7 digital workforce.

Most businesses are held back by "fragmented systems"—leads falling through the cracks, manual data entry, and inconsistent follow-ups. I bridge that gap. I turn manual bottlenecks into streamlined, AI-powered engines that allow you to focus on high-level strategy while your systems handle the rest.

With 7+ years of Enterprise IT experience, I don't just "connect apps"—I build resilient, production-ready architectures that grow with your business.

** THE TECH STACK **
-Automation: ----------- (Integromat), Zapier, n8n
-CRM & Funnels: GoHighLevel (GHL), HubSpot, Pipedrive
-Cold Outreach: Smartlead, Instantly, -----------
-AI Integration: OpenAI (GPT-4), Claude, Voice AI Agents (VAPI/Retell), AI Chatbots
-Development: APIs, Webhooks, JSON, WordPress/Elementor

** HOW I DRIVE GROWTH FOR YOUR BUSINESS **
1. AI-Powered Lead Gen & Outreach I build automated "prospecting machines" that scrape, enrich, and deduplicate leads. I set up smart inbox rotation and warm-ups to ensure your emails actually hit the inbox, not the spam folder.

2. Conversational AI & Voice Agents From AI chat widgets that qualify leads on your site to Voice AI agents that handle inbound/outbound calls, I make sure no lead is left waiting.

3. End-to-End CRM Orchestration I specialize in GoHighLevel setup—building custom pipelines, automated SMS/Email nurturing, and lead routing that ensures your sales team only talks to qualified prospects.

4. Content & Workflow Automation I automate the "heavy lifting" of content creation, from AI-assisted scriptwriting to automated social media posting and data reporting dashboards.

** WHY HIRE ME? **
Enterprise Reliability: My background in IT means your automations won't "break" overnight. I build with error-handling and documentation.

Business ROI Focused: I don’t automate for the sake of tech; I automate to save you 20+ hours a week or increase your lead conversion rate.

Full-Stack Capability: I can handle the API code, the landing page design, and the AI logic simultaneously.

Let’s turn your manual operations into an intelligent system that works while you sleep.

-> Click "Message" or "Invite" to discuss your workflow—let's see how much time we can save you this week.

- RMM tools such as ConnectWise Automate, Screenconnect, N-ableNcentral, Datto RMM- PSA tools such as ConnectWise Manage, HaloPSA, JIRA- Windows Administration (AD, Azure AD, Patching, Scripting, Server-Client Admin, Security Groups, GPM, Account and Access)- Microsoft 365 Admin, Azure, Intune, Exchange, Sharepoint, Onedrive, Teams, MS Defender, MS Purview- CCNA Networking, IPv4/v6, DNS, DHCP, VPN, TCP/IP, Routing Protocols, VLAN, monitoring, alerts and vendor liasing- Windows Servers-----------, Windows 10-11- BDR Tools such as Datto, Veeam, Axcient, Azure backup - Documentation tools such as IT Glue, IT Boost and Sharepoint- EDR/MDR tools such as Arcticwolf, Sentinel One, Sophos, MS Defender, Crowdstrike- Network monitoring tools such as MRTG, PRTG, Auvik, Nagios, Meraki, NMS- Virtualization, AVD, VDI, Citrix, Hyper V, VMWare, Vsphere- Email Security and filtering such as -----------cast, Ironscale, Proofpoint and MS Defender- Password management such as Bitwarden, Lastpass and 1Password- VOIP Admin, Pabx, 3cx and Mitel- Identity and Access Management, Duo, Azure, Onelogin

Systems Administrator

----------- ----------- Microsoft Certified Trainer | IT Infrastructure Consultant | Automation Tools Developer | LinkedIn's Top Voice for Systems Administration Category 2023
Microsoft Certified Trainer since 2019
Currently working as Senior Systems Engineer in an IT Solutions and MSP Company based in the US. I also have a part time job as a Tier 3 MSP Technical Lead where I work 4 hours before the start of my full time job.
IT Infrastructure Consultant (Lead different Projects related to IT Infrastructure both On-premise and Cloud)
Blogger (Created contents related to Systems Administration)16K++ Followers
Trainer (Facilitated more than 100 Trainings which all the related to IT Infrastructure)
Author (Authored an E-Book which solds more than 500 copies in less than 6 months)

As a worker, I strive to be known for my versatile skill set and adaptability. Here's a summary of my key skills

Language Proficiency - I excel in understanding and generating human-like text across various topics and styles. My language skills enable me to communicate effectively and articulate complex ideas clearly.

Research Abilities - I possess strong research capabilities, allowing me to gather information quickly and accurately on a wide range of subjects. This skill enables me to provide thorough and well-informed insights on various topics.

Problem-Solving Skills - I am adept at analyzing problems and developing creative solutions. Whether it's brainstorming ideas or troubleshooting issues, I approach challenges with a strategic mindset and a focus on achieving optimal outcomes.

Communication Skills - I am proficient in communicating ideas both verbally and in writing. Whether it's collaborating with tea-----------mbers, presenting findings, or engaging with clients, I can convey information effectively and foster productive communication.

Adaptability and Learning Agility - I am adaptable to changing environments and technologies. I can quickly learn new tools and techniques, allowing me to stay relevant and thrive in dynamic work settings.

Attention to Detail - I pay close attention to detail, ensuring accuracy and quality in my work. Whether it's proofreading documents or analyzing data, I strive for precision and excellence in everything I do.

Overall, I aim to be recognized as a diligent, resourceful, and dependable worker who consistently delivers high-quality results. My combination of skills allows me to contribute effectively to various projects and collaborate successfully with colleagues and clients alike.

I have been working as a Systems Engineer and System Administrator for the past 13 years.I can do server support for Vmware and Windows solve different IT related concern.
Currently working as a Systems Administrator and looking for a part time job.
God fearing, hard working, efficient, highly motivated to work under pressure with good communication skills. Fast learner, broadminded and possesses a positive attitude, willing to take initiative, willing to work extended time and learn new skills within the assign area. I am willing to undergo training to further improve my capabilities.

OS Administration (Windows, Linux, UNIX, macOS)
Cloud (AWS, GCP)
Virtualization (VMware, HyperV, Docker, Kubernetes, Helm)
Storage (Netapp, Dell, QNAP, Synology)
M365 Administration
Google Workspace Administration
Monitoring, Alerting & Visualization (Prometheus, Grafana, Zabbix, XYMON, Solarwinds)
DBMS (MSSQL, Cassandra, CockroachDB)
Endpoint Management (SCCM, Lansweeper, BatchPatch)
Backup (NetBackup)
Development/Scripting (Powershell, Bash, Perl, Python)

- IT Project Management
- Vendor Management
- Contract Management
- People Management

System Engineer | System Administrator | IT support

Meticulous Senior IT Professional with over two decades of comprehensive experience in the IT sector, delivering innovative solutions across diverse industries including BPO, Hospitality, Manufacturing, Shipping, and Retail. Proven ability to operate effectively in both domestic and international environments, bringing a global perspective and cross-functional expertise to complex IT challenges.

To become part of a reputable organization where I can share my knowledge, enhance ang build my career.

• Summary of This Role Performs the installation, repair and preventative maintenance of edge of network devices (e.g. desktops, laptops, mobile devices, MACs) and related systems while ensuring all processes and procedures take into account company policy / standards and industry best practices.
• Provided Tier 2 IT support to non-technical internal users through desk side support services.
• Assists in determining suitable software to meet user requirements.
• Troubleshoots software and hardware failures and identifies network problems when they relate to desktop or laptop computers, mobile devices, or related peripheral equipment.
• Assists with maintaining the functionality and efficiency of computer and user objects in active directory.
• Ensures thin client and Virtual Desktop Infrastructure (VDI) devices interconnect seamlessly with file servers, mail servers, etc.
• Responds to routine technical issues surrounding desktop/laptop hardware (e.g. replacement of peripheral equipment due to failure) and Microsoft Operating Systems and/or installed software (e.g. basic software corruption) and follows through to appropriate resolution.

----------- ----------- V. -----------IT Support & System Administrator | Database Administrator | Application ----------- |-----------&-----------(Viber & WatsApp) |Manila Philippines

PROFESSIONAL SUMMARY:
Experienced IT Support & System Administration Specialist and Database Administrator with expertise in Oracle, MSSQL, and cloud platforms like Azure, AWS, and Oracle Cloud. Skilled in database performance tuning, ETL processes, data security, and backup and recovery. Proficient in virtualization (Windows/Linux), network configuration, and IT infrastructure management, with a strong focus on system optimization, reliability, and automation. Adept at delivering end-to-end solutions—from requirements gathering to deployment—enhancing system efficiency and user experience.

SKILLS:• Database Management: MSSQL, Oracle, MySQL, Azure, AWS & Oracle Cloud Database, PL/SQL, Python, PostgreSQL, Oracle Data Warehousing, Data Mining, MS Access, SSRS, SSIS, Oracle APEX.• System Administration: Microsoft Hyper-V, VMware, vSphere, RHEL, Windows Server, Unix, Linux, Solaris, AIX, SAP, Office 365, SharePoint, OneDrive, iOS, Android.• Development & Security: Oracle Developer, Active Directory, SQL Loader, HP Data Protector, Vormetric, TDE, MSSQL Clustering, Data Guard, Oracle RAC, Citrix, PowerShell, RMAN, ServiceNow, Jira, Remedy, GitHub, Power BI, BitLocker, VPN, DHCP, DNS, Bash, JavaScript, Intune.

WORK EXPERIENCE:
System Administrator
October 2025 - PresentMastiff Systems, Lincoln Nebraska (USA) - Remote•Manage servers and automation tasks in Tactical RMM.•Implement security best practices and ensure network reliability.•Administer and maintain Windows Server, Active Directory, and Group Policy for multi-site environments.•Configure and monitor RAID storage, backups, and system performance.•Provide Level 1–2.5 technical support and resolve infrastructure issues.•Oversee virtualization platforms (Proxmox, VMware) and Linux servers.
IT Onsite Support II
July 2025 – September 2025DOW Chemical (Kelly Services) , Lacombe, AB, Canada
• Planned, coordinated, and executed the seamless migration of Windows 10 systems to Windows 11 across the organization with minimal user disruption.• Provided onsite and virtual technical support across Lacombe, Blackfalds, and Calgary, AB.• Configured, deployed, maintained, and troubleshooted computer workstations, laptops, printers, mobile devices, phones, and other IT and telecommunications equipment.• Collaborated with hardware and software vendors to ensure timely product delivery and proper installation of new equipment.• Configured and maintained surveillance cameras (CCTV/IP) across various locations.• Supported network connectivity issues, including Wi-Fi, LAN, and VPN troubleshooting.• Maintained an up-to-date inventory of all IT assets, including laptops, desktops, monitors, peripherals, and other hardware equipment.
IT Computer Support (Volunteer)
January 2025 - PresentCalgary Public Library, Calgary, AB, Canada
• Provide technical support, troubleshooting, and user training for hardware, software, and network issues for library PCs, Chromebooks, and personal devices.• Educate patrons on digital literacy, cybersecurity, and online best practices.• Assist users with software applications, coding principles, and social media platforms.• Facilitate library patrons in learning and practicing computer skills in a one-on-one environment tailored to individual needs.
IT Developer/Analyst (COOP Student)
September 2024 – November 2024 Alberta Health Services (AHS), Calgary, AB, Canada
• Developed and optimized applications using Oracle APEX, SQL, and PL/SQL.• Analyzed, designed, developed, and maintained web applications using Oracle APEX.• Optimized SQL queries and PL/SQL procedures for improved performance and efficiency.• Developed stored procedures, functions, and triggers to automate data processing.• Performed system testing, debugging, and troubleshooting to ensure smooth application functionality.• Designed and managed database structures, including creating and modifying tables, indexes, and constraints.
Computer Support Technician (Volunteer) July 2024 – September 2024Calgary Drop-In Centre, Calgary, AB, Canada
• Installed, configured, and maintained computer hardware, networks, and software systems.• Execute system upgrades and ensure systems remain current with the latest patches and security updates.• Oversee and manage inventory of IT equipment and supplies, ensuring availability for users and clients.• Diagnose and troubleshoot issues related to computer systems and peripheral equipment.• Supervise and mentor volunteers, providing guidance and support in their technical tasks.
Database Administrator (Student Capstone Project) September 2023 – April 2024Southern Alberta Institute of Technology (SAIT), Calgary, AB, Canada
• Implemented robust backup and recovery plans to guarantee data integrity and minimize downtime. • Developed ETL processes for Oracle databases and proposed security measures for a capstone project. • Owned the full database lifecycle, including data modeling, ERD design, ETL, SQL administration, backup & recovery, and complex query/function development. • Managed user access control (schemas, permissions) provided technical support for database usage, and collaborated with vendors for third-party application integration.• Designed and optimized scalable database systems using best practices for data modeling, normalization, high speed, and responsiveness.
Customer Service Representative (Part-Time)
November 2023 – April 2024U-Haul Calgary, Calgary, AB, Canada
• Provided exceptional customer service both inside and outside the U-Haul center, assisting customers with various U-Haul products and services.• Utilized U-Scan technology on smartphones to efficiently manage rentals and inventory.• Performed tasks such as moving and connecting U-Haul trucks and trailers, conducting equipment inspections, and checking.• Proactively address customer inquiries, offering comprehensive information about available products and services.• Handled rental transactions, generate invoices, and manage the return process for equipment.• Demonstrate expertise in installing hitches and trailer wiring.
Database Administrator May 2021 – December 2022Accenture Inc., Philippines
• Implemented performance tuning measures that resulted in a 20% reduction in average query execution time for the MSSQL database. This optimization enhanced system responsiveness and improved user experience for the US-based retail project. • Reduced the risk of data breaches and unauthorized access by 30% by implementing a multi-layered database security approach. This proactive strategy significantly improved database security posture within a year.• Achieved a 90% first-call resolution rate for user and application issues related to the MSSQL database, ensuring efficient troubleshooting and minimizing downtime for the US-based retail project.• Developed and implemented 90 automated database jobs and scripts, streamlining routine database maintenance tasks and improving overall database administrative efficiency.
Database Administrator September 2020 – May 2021DXC Technology (HP Enterprise), Philippines
• Successfully managed Oracle Data Guard, achieving a 99.95% uptime for the critical 24/7 banking project (Canada). This ensured data availability and minimized potential disruptions for financial transactions.• Managed a portfolio of over 2000 databases across Oracle, MSSQL, and DB2, spanning development, testing, and production environments.• Automated 70% of database maintenance and backup tasks, resulting in a 30% reduction in the average time required for these critical processes. This freed up valuable time to focus on higher-level tasks and user support.• Developed database access & recovery policies, supervised Oracle RAC tasks, and collaborated with vendors to resolve high-severity i-----------.
Database Administrator September 2016 – August 2020ABS-CBN Corporation, Philippines
• Successfully spearheaded the end-to-end configuration of Oracle Data Guard in a Linux environment, reducing database downtime for disaster recovery by 85%. This ensured faster recovery times and minimized potential data loss during critical i-----------.• Automated 75% of routine database administration tasks using scripts and procedures, resulting in a 50% reduction in time spent on manual administration. • Identified and resolved performance bottlenecks, leading to a 25% improvement in database query execution speed. This enhanced user experience and system responsiveness.• Managed the entire lifecycle of database systems, including installations, upgrades, migrations, configurations, and performance optimization through tuning and capacity planning. Executed high availability solutions like Oracle Data Guard and MSSQL mirroring. • Implemented a multi-layered security approach using Vormetric and TDE, reducing the number of database security i----------- by 40% in a year. • Administered a wide range of databases (MSSQL, Oracle, MySQL, cloud-based) on platforms like Azure, AWS, and Oracle Cloud and provided on-call support to ensure system stability and address critical issues.
IT Computer Support II & System Administrator
July 2011 – September 2016ABS-CBN Corporation, Philippines
• Installed, configured, and maintained operating systems (Windows, Mac, Linux), enterprise applications, antivirus solutions, and network security appliances (firewalls, IDS/IPS, VPN, switches, routers). Conducted diagnostics, repairs, and upgrades for hardware, printers, mobile devices, and endpoint security, ensuring optimized system performance and cybersecurity resilience.• Set up and managed data backup systems, including cloud-based and on-site solutions, ensuring data integrity. Performed data recovery from damaged or corrupted systems to ensure business continuity.• Managed ticketing systems (ServiceNow, Remedy), achieving high first-call resolution rates and minimizing downtime through effective issue resolution and proactive support.• Led server administration and virtualization across Windows Server (2003 – 2016), Active Directory, VMware, Hyper-V, and Linux environments. Optimized VM provisioning, reducing administration time by 30%.• Developed and implemented automation scripts (PowerShell, Bash) for routine tasks like backups, user account management, and software updates to enhance operational efficiency.• Ensured 99.9% uptime for mission-critical applications by managing IT operations across multiple locations, performing regular network security audits, and responding to after-hours critical issues.• Provided enterprise-level support for Microsoft 365 (OneDrive, SharePoint, Teams, Outlook), Citrix Servers, and business applications, facilitating seamless remote collaboration and secure data access.• Delivered technical training to Level 1 and Level 2 support staff, improving troubleshooting skills and increasing first-call resolution rates by 80%.• Collaborated with cross-functional teams and stakeholders to enhance IT service delivery, optimize cybersecurity compliance, and align technology with business goals, driving operational efficiency and cost savings.
EDUCATION:• Database Administrator Certificate | Southern Alberta Institute of Technology | Sept 2023 – Apr 2024 • Bachelor of Science in Information Technology (BSIT) | IETI College, Philippines CERTIFICATIONS: • SQL Server 2022 Administration | Microsoft Azure Fundamentals (AZ-900) | Microsoft SQL Performance Tuning | Oracle APEX: Foundations• NSE 1 Network Security Associate | SAM Networking | VMware vSphere 5.5 Administration• CISCO Networking (CCNA) | ITIL 4

Web Design, Web Development, Social Media Branding, Photo Editing

Proficient in AWS cloud engineering, including core
services such as S3, RDS, VPC, IAM, CloudWatch, and
Cost Explorer. Experienced in system administration and
infrastructure engineering across virtualized
environments including VMware, Nu-----------ix, Windows
Server, and Linux distributions. Certifications: AWS Certified Solutions Architect Associate (SAA-C02)Nu-----------ix Certified Professional - Multicloud Infrastructure 6.5Azure Fundamentals (AZ-900)Oracle Cloud Infrastructure Foundation Assoc. (1Z-----------)Certified Meraki Network AssociateEnterprise Cloud HYCU AdminFortinet Network Security Expert Level 1 2 3 Certified AssociateIBM Enterprise Storage - Technical Advocate V1IBM Storage for Cyber Resiliency & Modern Data Protection V1IBM Storage for IBM Z V1IBM Systems Business Partner for Enterprise StorageIBM Tape Storage Solutions Foundations V1

IT Administrator with years of experience handling infrastructure across multiple sites. Focused on ,virtualization, Windows Server, backup systems and technical support. Experienced in system migrations, issue resolution,
and keeping operations running smoothly.

With over 6 years of experience in IT, I specialize in managing and configuring firewalls, switches, and wireless access
points. My extensive expertise includes working with Sonicwall firewalls, Aruba/Aruba Wireless, Fortinet/Fortigate,
Ubiquiti devices, TP-Link, and pfSense systems.

I’m an IT professional with a solid background in technical support, hardware troubleshooting, and customer service. I hold a Bachelor’s degree in Information Technology, and have hands-on experience in building and setting up PCs, cloud server maintenance, and resolving various technical issues.

My career has provided me with exposure to tools like Microsoft Active Directory, Entra, and 365, as well as experience with software installations, remote desktop setups, and server troubleshooting. I’ve also developed strong communication and problem-solving skills while working in the BPO industry, assisting clients with technical concerns.

I’m actively seeking opportunities to leverage my technical expertise and problem-solving abilities to contribute to a dynamic IT environment. Feel free to connect or reach out to me at -----------

I am an IT professional with over 15 years of experience specializing in software development, recently complemented by an MBA. My career spans diverse domains including manufacturing, finance, healthcare, insurance, and cloud computing, enabling me to bridge technical and business needs, approach projects strategically, and effectively resolve complex challenges.

I am an IT Service Desk professional with over eight years of experience. Throughout my career, I have developed strong expertise in MS Office, Active Directory, Workspace, networking and personal printers, virtual desktop environments, Azure, Entra ID, Citrix, and various ticketing tools used for i----------- and request management.

System Engineer with great background on VmWare Horizon, Vsphere, Vcenter, Kaseya, EG, Infrastructure, Windows Server, Active Directory, Office 365 Administration, Troubleshooting

IT Support Specialist, Virtual Assistant, and Data Entry with 10+ years of experience supporting technical operations, administrative tasks, and data management. Strong background in IT support combined with hands-on experience in documentation, email handling, ticketing systems, reporting, and remote administrative support. Detail-oriented, reliable, and adaptable, capable of handling IT, VA, and data-related roles both onsite and remotely.

As a Network Administrator, I focus on managing and maintaining the organization’s computer networks to ensure everything runs smoothly and securely. I handle troubleshooting, monitor performance, apply necessary updates, and make sure users stay connected without issues. I also take care of network security, preventing problems before they happen and keeping our systems reliable every day.

Seasoned IT Systems Engineer with 10 years of experience, starting in support in 2015 and advancing to infrastructure roles as a Systems Analyst and Engineer. Expertise in server lifecycle management (creation, testing, deployment, maintenance, upgrades, and decommissioning) across technologies including Domain Controllers, Azure, VMware, Avamar (backups), Varonis, Hardware and SolarWinds. Skilled in ticket resolution, project execution, and cross-team collaboration with IT and production groups to drive operational efficiency. Passionate about innovative tech solutions—let's connect!

Technical Support & Customer Experience Specialist with 9+ years of expertise in Linux systems, cloud platforms, and customer service across global clients. Skilled in diagnosing complex technical issues, authoring disaster recovery documentation, and delivering empathetic, actionable support that drives customer satisfaction. Recognized for process improvements, clear communication, and award-winning advocacy in client success.

My name is Antonietta Donal and I’ve been in the technical industry for about 5 years. I have satisfactory skills in technical support for more than 7 years. I’ve assisted end user’s and customers for technical assistance.

Systems Administrator / IT Systems Engineer with 10+ years of experience supporting Windows infrastructure, Microsoft 365, Active Directory, virtualization, and hybrid environments. Experienced in Tier 2/3 support, server administration, patching, identity and access management, endpoint security, and infrastructure monitoring. Seeking to transition into a dedicated Systems Administrator role where I can contribute strong troubleshooting, administration, and
operational support skills.

Remote IT Support Specialist / System Administrator with 6 years of experience in MSP environments, providing reliable and security-focused remote IT support.

Let me help you reduce server and network downtime, manage server and client maintenance, administer Microsoft 365 environments, and keep systems stable and secure through independent, process-driven support.

I also help you efficiently handle daily ticket queues, escalations, monitoring, backups, and end-user support in fast-paced MSP environments.

WHAT I CAN HELP YOU WITH
• Remote IT Support (L2–L3)
• Microsoft 365 and Exchange Online administration
• Azure and Entra ID (Azure AD)
• Endpoint security and EDR management
• Backup monitoring and recovery
• Network and server troubleshooting
• Documentation using IT Glue
• MSP ticketing and workflows (Autotask)

CORE TECHNOLOGIES
• Microsoft 365 and Exchange Online
• Azure and Entra ID
• Kaseya ecosystem (Datto RMM, Autotask, IT Glue, RocketCyber, Datto Backup and EDR)
• SentinelOne and Huntress
• VMware and Hyper-V
• Meraki and network troubleshooting

AUTOMATION
• PowerShell for Microsoft 365 user management
• License assignment and password resets
• Account enable and disable

WHY WORK WITH ME
• MSP trained
• Independent and reliable
• Security focused
• Well documented work
• Long term mindset

KEY ACHIEVEMENTS
• Closed 95%+ of tickets within SLA
• Reduced recurring issues by ~20% through proactive monitoring
• Monitored and maintained 1,000+ endpoints and 69 servers for 100 clients
• Overlaps US morning hours (8–9 AM EST) for seamless client support


Let’s chat about how I can support your MSP or business.

I am a highly organized and dedicated Data Entry Specialist with a strong focus on accuracy and efficiency. With a keen eye for detail, I ensure that all data is entered and managed with precision. I possess excellent typing skills and a deep understanding of data management software such as Microsoft Excel, Google Sheets, and other databases. I’m committed to providing high-quality work in a timely manner, and I’m eager to assist clients in managing their data needs.

IT Infrastructure professional specializing in Active Directory, Identity and Access Management (IAM), and Windows Server administration supporting enterprise environments.
Experience managing hybrid infrastructure across on-premises and Microsoft Azure, including Microsoft Entra ID, SCCM application packaging, Terraform infrastructure automation, and Azure DevOps CI/CD pipelines.
Focused on maintaining secure and stable infrastructure environments while continuously developing skills in cloud technologies and infrastructure automation.

Experienced in SQL scripting, system administration, technical support, and customer

service. Skilled in VMware, Palo Alto firewall administration, server management, and

database optimization. Adept at troubleshooting, monitoring systems, and ensuring secure

and reliable IT operations. Seeking to leverage technical expertise and analytical skills in a

challenging IT role.

Results-driven IT professional with hands-on experience in NOC operations, system administration, and network monitoring. Managed 10,000+ devices using tools like Datadog, Auvik, and ConnectWise, achieving high SLA compliance through proactive issue resolution. Skilled in Microsoft 365, Azure, virtualization, and network troubleshooting. Known for being reliable, detail-oriented, and quick to resolve technical issues in fast-paced environments.

Paolo is an experienced IT Cloud/Software/Infrastructure engineer with 20+ years of experience with the following industries and his last attained role was as an Associate Manager:
- Travel Technology and Services (airline and rail sectors) (7yrs)
- Legal services (6mos)
- Electric and natural gas services (6mos)
- Arts and Crafts specialty services (2yrs and 6mos)
- Petroleum and Fuel services (2years)
- IT management, consulting, strategy and operations services (2yrs and 8mos).
Mainly, he is the subject-matter expert and escalation point person and runs a group or groups of people that completes the team to deliver the support needed for the project account, and directly reports to different stakeholders (internal and client end).

Certificate holder of ITIL, Azure Fundamentals AZ-900, and Virtual Assistant Social Media Marketing Course

Background in IT for more than 10 years when I started as a Jr. Engineer. Main duties include hardware and software troubleshooting of workstations and transitioning into servers. Since then, I have developed strong knowledge and skills in working with Windows and Linux servers, particularly Windows Servers 2008, 2012R2, 2016, 2019, and 2022. For Linux, I have managed mostly CentOS and Ubuntu. During this period, I managed to become CCNA-certified twice. Virtualization is also a skill I have using tools like VMware and Hyper-V. And with the never-ending development of the IT industry, I have kept myself updated with the latest technologies as well. Earning experience and knowledge in cloud technologies, particularly M365, Azure AD (now Entra ID), and different services offered by AWS, earning multiple certificates as an AWS cloud practitioner and AWS Solutions Architect Associate. Lined up in the certifications I plan to obtain this year are MS-900, AZ-900, and VMWare Certified. Part of my portfolio is also my background in IT Security. I worked in a Financial Institution overseas and for some of my duties, I was working with third-party audits (PwC, PCI-DSS). I am also a Certified Network Defender, a certification obtained in 2023. Currently, I am working with Ansible and Terraform to get enough experience using IaaC.

- Service Desk

- IT Analyst

- Remote assistance to end users

- Microsoft Office 0365 apps

- Azure Workspace

- Intune and Microsoft Endpoint

- Zscaler VPN/Firewall

- Mobility apps IOS/Android devices

- CRM apps

- Active Directory

- Onboarding/Offboarding

- TeamViewer/Remote Connections

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Experienced Information Technology Professional with a demonstrated history of working in the telecommunications industry. Skilled in Windows OS, Network Troubleshooting/Implementation(CCNA), AD, Scripting, and following A+ standards and ITIL principles. Strong information technology professional with a Bachelor of Science - BS in Information and Communications Technology from University of San Carlos.

I’m an IT professional who helps businesses keep their systems running smoothly and securely. I’ve managed servers, databases, and backup systems, ensuring reliability and efficiency in every project I handle.
I focus on keeping operations efficient — from troubleshooting issues to improving system performance and reliability.
While my main expertise is in IT, I’m also open to non-IT projects such as data entry, research, documentation, and other administrative tasks. I enjoy learning new things and using my problem-solving and organizational skills in different ways.
If you’re looking for someone dependable who can take care of your systems or assist with other business tasks, I’d be happy to help.

I am a System Administrator with strong experience in both on-premise and cloud environments. My core skills include managing Windows and Linux servers, Active Directory, DNS, DHCP, and virtualization using VMware. I also have hands-on experience with cloud platforms such as AWS and Azure, including services like EC2, S3, CloudFront, and Office 365.
In my current and previous roles, I’ve handled server management, disaster recovery planning, cloud migration, security enhancements, and system monitoring using tools like PRTG, Zabbix and CloudWatch. I’m also experienced in troubleshooting, root cause analysis, and supporting end users, as well as working within structured environments using change management processes like RFC and CAB.
As a worker, I want to be known as someone reliable, proactive, and solution-oriented—someone who not only resolves issues efficiently but also prevents them through proper planning and continuous improvement. I take ownership of my work, adapt quickly to new technologies, and aim to contribute to a stable, secure, and well-optimized IT environment.

IT Professional

With 17 years of experience in the IT industry, I have held diverse roles including IT Support, Helpdesk Technician, Service Desk Engineer, and Software Technical Support Specialist. Throughout my career, I have honed my skills in troubleshooting and installing computer software and hardware, enabling me to effectively address a wide range of technical issues faced by users. My knowledge spans across both Windows and MacOS operating systems, along with a deep understanding of various computer applications. This expertise empowers me to provide comprehensive support and guidance, ensuring optimal performance of systems and software. I am well-versed in utilizing multiple communication channels such as chat, email, phone, and remote platforms to deliver assistance. This adaptability allows me to accommodate diverse user preferences and effectively address concerns, irrespective of the communication medium employed. Exceptional customer service lies at the heart of my professional approach, fostered through years of dedicated work. I recognize the significance of empathy, active listening, and clear communication when assisting customers. By prioritizing their needs and concerns, I strive to provide a positive and satisfactory support experience. My aptitude for quickly grasping new concepts and technologies has been pivotal in my career growth. As a fast learner, I readily adapt to evolving environments and stay updated with emerging trends in the IT industry. This adaptability enables me to efficiently troubleshoot and resolve complex technical issues, ensuring minimal disruption for users. Collaboration and teamwork are integral to my work style, thriving in a collaborative environment where I can contribute my expertise and learn from others. Actively engaging with colleagues, sharing knowledge, and leveraging their experiences, we collectively achieve our goals.

My name is ----------- ----------- and I am based here in the Philippines. I am trying my luck to find an online job here in onlinejobs.ph so I can maximize the skills that I have learned from my degree and actual job.

I am an enthusiastic and experienced Systems Engineer with diverse knowledge of building, installing, configuring, and maintaining server environment. Willing to utilize my skills and experience in a growth-oriented organization.
I am willing to learn and I can work in a minimal supervision. I can converse and write English well. I am enthusiastic and a good team player. I can work with a team or individually.

I am looking forward to become a part of a team and work virtually! Invite me for an interview!

Versatile IT Professional with over 10 years of experience in Systems Administration and Infrastructure Management. Proven expertise in maintaining high-availability virtual environments using VMware and Hyper-V, while ensuring network security through firewalls. Strong background in hardware troubleshooting across multiple platforms (Windows, Linux and macOS). A proactive problem-solver dedicated to ensuring 24/7 operational continuity, security, and service excellence in complex corporate environments.

Almost 7 years of experience in MSP as a help desk tecnician and as a team lead, handling complex issues

Hi! I’m a reliable and detail-oriented Administrative Support & Customer Service Professional with hands-on experience in real estate, healthcare, retail, and data administration.

I’ve worked with international clients and companies where I handled client communications, document management, data entry, and customer support through calls, chat, and email. I’m comfortable working in fast-paced environments, following instructions accurately, and maintaining professionalism at all times.

In my real estate administrative role, I managed property listings, organized documents, assisted clients, and helped improve online visibility by creating and managing social media content. I understand how important organization, responsiveness, and accuracy are in this industry.

As a Customer Service Representative for healthcare and retail accounts, I assisted customers with insurance benefits, orders, and inquiries while ensuring clear communication and positive customer experience. I’m trained to handle escalations calmly and efficiently.

I’m highly organized, tech-savvy, and easy to work with. I can work independently, meet deadlines, and adapt quickly to new tools and processes.

Skills & Strengths:

Administrative Support & Virtual Assistance
Customer Service (Phone, Chat, Email)
Data Entry & Document Management
Real Estate Admin Support
CRM & Office Tools
Clear Communication & Problem-Solving
Social Media Content Assistance

I’m looking for a long-term opportunity where I can support your business, reduce your workload, and help your operations run smoothly. I’m committed, dependable, and ready to start immediately.

Let’s work together!

Dedicated and versatile IT professional with over 10 years of experience in the IT industry, specializing in system administration, network support, and end-user technical assistance in system administration, network support, and end-user technical assistance. Skilled in managing Windows and Linux-based infrastructures, Active Directory, Microsoft Azure, and ERP systems including SAP B1 and QuickBooks. Proven track record in troubleshooting, infrastructure planning, server maintenance, and IT documentation. Highly adaptable with strong customer service and problem-solving skills.CORE SKILLS & TECHNICAL EXPERTISE
Operating Systems: Windows Server, CentOS 7, Linux (Samba Server)Networking & Security: VPN, Unifi Network, Untangle Firewall, Microsoft AzureCloud Technologies: AWS EC2, S3, ALB, IAMVirtualization & Infrastructure: VMware, vSphere, ETAP, Backup & RestoreEnterprise Software: SAP B1, QuickBooks, Sage 50, Office 365 Admin, SharePointTools & Applications: MS Office, Adobe Photoshop, Video Editing ToolsERP & Admin Tools: Active Directory, Azure AD, MFA, BitdefenderTroubleshooting: Hardware/Software, CAD (AutoDesk, ZWCAD), Cloud StorageCloud & Domain Administration: GoDaddy ----------- DNS/domain management

Hi! I’m a Customer Service and VA specialist who loves turning chaos into order. I’ve spent years working across retail support and admin roles, so I know how to keep clients happy while staying on top of the details. I’m a power user of Google Workspace, Teams, and CRM tools like Salesforce, VMWARE, RingCentral and Avaya but my real strength is simply being someone you can count on. I'm looking forward to helping you stay organized and focused on the big picture!

Experienced Systems Engineer and Senior IT Support Specialist with strong expertise in L1 & L2 MSP environments. Skilled in troubleshooting, system administration, network support, and delivering reliable technical solutions to ensure optimal IT operations and user satisfaction.

Linux/Unix & Windows Administration – Strong knowledge and hands-on experience in both Linux and Windows systems administration. Proficient in Active Directory (AD), Group Policy Objects (GPO), DHCP, DNS, NTP, Filesystems, and WSUS. Skilled in installing, configuring, troubleshooting, and maintaining servers, domains, and enterprise applications.

User & Access Management – Expertise in managing user accounts, security groups, and permissions across Linux and Windows environments, ensuring secure and structured access control.

Automation & Scripting – Experienced in automating administrative tasks using Bash scripts, PowerShell, and other tools to improve efficiency and reduce manual overhead.

Cloud & Virtualization – Practical experience with AWS, Azure, and VMware for both on-premise and cloud-hosted infrastructures. Trained in OpenShift Administration, with exposure to container orchestration and deployment of scalable applications.

Infrastructure & Security Management – Proficient in patch management, compliance enforcement, system hardening, log analysis, and implementing layered security measures to protect systems and data. Skilled in backup/recovery strategies and ensuring business continuity.

Monitoring & Performance Optimization – Adept at monitoring system health, analyzing performance, and resolving hardware/software issues in structured, efficient ways.

ITIL Process Knowledge – Knowledgeable in ITIL practices such as i-----------, problem, and change management, enabling structured and reliable IT service delivery.

Collaboration & Leadership – Experienced in leading and mentoring a small technical team, coordinating with cross-functional teams, and delivering secure, stable IT solutions.

Problem-Solving & Adaptability – Proven ability to troubleshoot and resolve issues under pressure while adapting to evolving business and technical challenges.

Communication & Documentation – Strong at documenting system configurations, procedures, and resolutions, while effectively communicating with stakeholders and end-users.

• Overall lead on technology operations in offshore.
• Led the establishment and build up of technology teams for global operations in Manila.
• Led the security and vulnerability management of Corporate Systems
• Technology Architect responsible in designing and recommending AWS services to be used for migrating legacy and on-premise systems to AWS Cloud.
• Leads technical remediation of Qualys vulnerability findings across AIX, Linux, Solaris, and Windows servers.
• Manages AWS EC2 infrastructure: server provisioning, security, network configuration, compliance, and application deployment.
• Designs and implements AWS architectures for modernization, migrations, and cloud exits.
• Provides end-to-end application support for Finance & Accounting systems, including DBA and Autosys batch job configuration.
• Supports tools such as UMP Nimsoft, AppDynamics, SharePoint, and Appian.

IT professional with 4 years of experience
in system troubleshooting, technical support, software development, and
networking.

With over 15 years of experience providing and leading technical support teams.

LinkedIn profile - -----------.-----------/in/----------------------/

I am a Computer Engineer, with experience as IT/Desktop Support and vMware Cloud Administration, and former Instructor in Computer Engineering. I have hands-on experience building software applications and websites. I contributed to the development of a software and website deployed in one of the government offices in Region 11, Philippines. I am also familiar with Machine Learning and Image Processing. Eager to learn more and continuously upskill.

Dedicated IT professional who enjoys solving technical problems and helping people work more efficiently with technology. Experienced in system administration, network support, and Microsoft 365 environments, with a strong focus on reliability, security, and user support. Known for being approachable, responsive, and proactive in keeping IT systems running smoothly.

With more than 10 years of professional experience in the field of Information Technology. Adept in Hardware (Networking), Software , Applications and Network Troubleshooting, Proficient in using Microsoft Office. Commercially astute and highly experienced in many aspects of IT development, including web design and app development, network and system management.

Senior Vertical Lead with over 11 years of progressive experience in software engineering and technical support for global Fortune 500 companies. Expertise in integration, leadership, and technical leadership, with a strong background in different software and infrastructure, ranging from security, mail, ERP, etc. Proven ability to lead cross-functional teams, manage client relationships, and troubleshoot complex technical issues, all while focusing on high quality and efficient problem resolution.

I'm a dedicated and results-driven professional with a passion for continuous growth and problem-solving with over seven years of experience as a technical customer support. I thrive on solving problems, learning new things, and helping both customers and teams succeed. Whether I’m working independently or collaborating with others, I bring a mix of reliability, curiosity, and a calm approach under pressure. I’m always looking for new challenges that push me to grow and make a meaningful impact.

IT professional with 5 years of experience supporting enterprise-level Windows environments and
managing i----------- in Service Desk settings, primarily within managed service provider
environments. Proficient in ServiceNow, Zendesk, Microsoft Endpoint Configuration Manager
(SCCM), Azure, Active Directory, Microsoft 365, Exchange Admin, SharePoint Admin Center, and
GlobalProtect VPN. Familiar with GHL and Zapier for workflow automation and ticket handling.
Skilled in escalation management, root cause analysis, and resolving hardware, software, network,
and account-related issues across multiple support channels. Recognized for a proactive approach,
strong multitasking ability, and a consistent focus on delivering excellent end-user support.

A results-driven Computer Engineering graduate with hands-on experience as a System Administrator, specializing in maintaining, configuring, and optimizing IT infrastructures. Skilled in managing servers, networks, and security systems to ensure high availability and performance. Adept at troubleshooting complex technical issues, implementing system upgrades, and automating routine tasks to improve efficiency. Demonstrates strong analytical thinking, attention to detail, and a commitment to continuous learning in fast-evolving technology environments. A reliable team player who can also work independently, delivering secure and scalable solutions that support organizational goals.

I'm an Cloud Support specializing Infrastructure and VDI in different platform. I've been working IT professional specializing in infrastructure for 7 years both onsite and remote working on different nature of business such as manufacturing, casino, hotels and MSP.

I am a motivated and Organized, self-disciplined, highly collaborative, and with good communication and leadership skills. Loves solving complex and new problems. Committed to excellence, continuous learning, and growth.I am excited about the opportunity to contribute to the job offer, where I can bring my expertise and passion to create meaningful impact.

Professional Summary:
Dedicated IT Service Desk Engineer / Technical Support Specialist with 5+ years of experience providing remote IT support, troubleshooting hardware, software, and network issues, and managing incidents through ticketing systems. Experienced in supporting end-users across different environments while maintaining SLA compliance and delivering excellent client support.

Professional Skills I Bring to the Table:
IT Help Desk & Technical Support – 5+ years
Incident & Ticket Management – 5+ years
Hardware, Software & Network Troubleshooting – 5+ years
Remote End-User Support – 5+ years
Active Directory & User Access Management – 5+ years
Office 365 & Microsoft Environment Support – 5+ years
IT Service Management (ITSM) – 5+ years
Client Support & Customer Experience – 5+ years

Clients / Industries I Worked With:
Information Technology / Managed Services
Customer Service / BPO
Enterprise / Corporate Users
Remote End-User Support

IT Tools & Software I'm Proficient With:
ITSM / Ticketing Systems: ServiceNow, Jira, Confluence
Microsoft Environment: Office 365, Azure, Active Directory, SCCM, Endpoint
Remote Support Tools: TeamViewer, Quick Assist, LogMeIn
Virtualization / Remote Systems: VMware, Citrix
Communication & Collaboration: Outlook, Zoom, Slack, Microsoft Teams, Google Workspace
Other Platforms: ADP Workforce Now, Digital Support Toolbox, Tangoe, BitLocker

Knowledgeable / Areas of Exposure:
IT Service Management (ITSM)
Incident & Request Management
Remote Technical Support
End-User Support & Troubleshooting
Major Incident Management
Managed IT Services Environment
Windows / Mac OS Support

I am an experienced IT Support Technician with over 6 years of hands-on expertise in remote technical support, cloud syncing, SaaS troubleshooting, and customer service. I’ve worked with international clients, providing live chat, email, and remote desktop support across Windows, macOS, Linux, Android, and iOS platforms.
My background includes resolving VPN, DNS, and cloud syncing issues (Google Drive, OneDrive, Dropbox), managing user accounts in Active Directory and Office 365, and troubleshooting a wide range of SaaS tools. I'm proficient in tools like Zendesk, WHMCS, Stripe, Salesforce, Exchange Admin Center, and VMware.
Key strengths:• Cloud storage troubleshooting & sync conflict resolution
• VPN setup/support (StrongVPN, Speedtest VPN, router configuration)

• SaaS support (O365, Zendesk, WHMCS, TeamViewer, Splashtop)

• Networking: LAN/WAN, firewall (Juniper SRX), router setup

• High-level communication and customer retention skills


I take pride in delivering reliable, friendly, and efficient technical support that builds customer trust and resolves issues -----------ckly. I’m seeking part-time opportunities where I can bring value to your tech or support team.

As an IT support worker, I would want to be known as a reliable and knowledgeable resource for end-users. I would strive to provide timely and effective solutions to technical issues, while also demonstrating a high level of professionalism and customer service. I would want to be known for my ability to effectively communicate complex technical concepts in a way that end-users can easily understand, while also being patient and empathetic towards their needs and concerns. Additionally, I would want to be known for my ability to work collaboratively with other IT support professionals and tea-----------mbers, as well as my commitment to continuously learning and improving my skills to better serve end-users. Ultimately, I would want to be seen as a valuable asset to any organization that values exceptional IT support and customer service.

After graduating from Negros Oriental State University with a Bachelor of Science in Information Technology, I embarked on a professional journey that has led me to itm8 as a System Operation Specialist. My core competencies lie in troubleshooting complex systems, coordinating critical case resolutions within SLA, and deploying Azure resources, harnessing my in-depth knowledge of Citrix products and Active Directory.

My tenure at itm8 involves collaborating across teams to ensure seamless system operations and client satisfaction. We prioritize the deployment of updates and monitor infrastructure health, leveraging tools like SCCM for effective patch management. Embodying the organizational values of innovation and excellence, I contribute diverse perspectives and a steadfast commitment to maintaining robust virtual desktop infrastructures.

Good day, employers! I'm looking for a part-time job for IT Service Desk position

I help businesses keep their systems secure, updated, and running smoothly, while providing reliable technical support to users.
What I Can Help With:
Windows Server administration & troubleshootingHyper-V & VMware virtualizationPatch managementSoftware & hardware installation (servers, printers, workstations)User accounts, permissions & passwordsSystem security & antivirus managementEmail & admin tasks, vendor coordinationUser technical support & troubleshooting
Do you have time to talk? Let's talk! :)

Hi! I’m Richyle Mae J. Monchalog.I am open to various commission-based opportunities, including transcription and writing jobs. I also have basic knowledge in graphic design, which allows me to assist with simple layouts, social media materials, and creative content.

Previously, I worked in my first call center company for almost one year, handling outbound calls and performing data verification tasks for insurance accounts. In my second call center company, where I also worked for nearly one year, I handled financial and airline accounts. My role involved taking inbound calls and assisting customers with their inquiries and concerns.


These experiences strengthened my communication skills, computer proficiency, attention to detail, and interpersonal abilities.I am reliable, hardworking, and eager to learn. I look forward to working with clients who value quality and professionalism.

Cloud / Infrastructure Engineer

10 years freelancer with experienced in Network, servers, work station and virtual machines. Other skill and experienced that I have are Administrative Support such as email and calendar management, digital marketing, bookkeeping, accounting, account receivable and payable, SEO and Etc. I am tech savvy, good at research, bookkeeping and data collection. I am also familiar with CRMs and tools used by companies.

Experienced Microsoft 365 & Azure Support Specialist with a strong background in providing technical support and administration for cloud-based services. Skilled in managing Microsoft 365 environments, Azure administration, and VMware virtualized infrastructures. Adept at troubleshooting and resolving issues in Managed Service Provider (MSP) settings, with extensive hands-on experience using ServiceNow ticketing systems to track and manage i-----------. Proficient in optimizing cloud environments for performance, security, and scalability, and dedicated to delivering high-quality customer support and technical solutions.

I'm a passionate DevOps Engineer with over 7 years of experience transforming complex infrastructure challenges into streamlined, automated solutions. Currently at TP ICAP Philippines, and previously at IBM Solutions Delivery, I've built my career on a simple philosophy: great infrastructure should be invisible, reliable, and empower teams to do their best work.My expertise spans the full DevOps ecosystem—from designing CI/CD pipelines using Jenkins and Ansible, to implementing Infrastructure-As-Code, configuration management, DevSecOps practices, and continuous integration/continuous deployment workflows. I'm proficient across multiple cloud platforms including Amazon Web Services (AWS), IBM Cloud, VMWare, and Openshift Container Platform, backed by my AWS Certified Cloud Practitioner certification. I specialize in containerization and orchestration using Docker, Kubernetes, Red Hat Openshift, and Helm package management to build scalable, resilient systems.As a certified Linux administrator (LPIC-1, CompTIA Linux+), I bring deep expertise in Red Hat Linux (RHEL), CentOS, Amazon Linux, OpenSUSE, Windows Server, and Unix-based operating systems. I'-----------ticulous about monitoring and observability, leveraging tools like Elasticsearch, Logstash, Kibana (ELK Stack), Dynatrace, Prometheus, Grafana, Solarwinds, Rollbar, Alert Manager, and Appdynamics to maintain system health and achieve 99.9% uptime. Security is paramount in everything I build - I implement robust security management using Trivy, SonarQube, and HashiCorp Vault to protect infrastructure and respond swiftly to threats. I write clean, efficient code in Python, Bash, Groovy, YAML, Perl, and Java to automate processes and solve complex problems.I'm experienced in source code management using Git, GitLab, and GitHub, artifact management with Sonatype Nexus and Maven, and database administration including MySQL, Redis, and MongoDB. Collaboration is key to my success—I work seamlessly with teams using JIRA, Confluence, Slack, and ServiceNow (SNOW) to keep projects moving forward. I'm also skilled in automated testing with JMeter to ensure quality at every stage of the development lifecycle.
My industry experience in banking and financial services has earned me the IBM Banking Industry Badge and Silver Banking Insights recognition. I'm proud to have been a panelist at the AWS Women in Tech Event in September 2025, where I shared my journey and insights with aspiring women in technology. I hold a Bachelor of Science in Computer Engineering from the Technological Institute of the Philippines, where my passion for system administration first took root.

I handled many monitoring tools Jenkins, HPSM, ITSM, Datadog, grafan, nagios, AWS cloudwatch and etc....
I handled also many OS Linux, Unix, HPUX, AIX, Window/VM
Computer Hardware and devices
Microsoft products

Experienced Technical Lead Systems Administrator with over 12 years of hands-on experience in
deploying, and maintaining robust IT infrastructures. Proven track record of providing technical guidance in system administration, overseeing teams, and ensuring the reliability and security of enterprise systems.
Proficient in optimizing server performance, implementing security measures, and resolving complex technical issues. Demonstrated expertise in managing virtualized environments, cloud platforms, and enterprise-level networking. Adept at collaborating with cross-functional teams, implementing best practices, and driving continuous improvement initiatives. Exceptional communication skills, both technical and non-technical, contributing to successful project outcomes and efficient team collaboration.

"I'm a video editor and photographer who loves turning -----------nts into stories. I've worked on everything from beauty product commercials to corporate events, making videos and photos that look great and tell a story. I even had a gig as a video editor at IdeaHub IT Solutions, helping them make their website and app look awesome.
Right now, I'm working as the MIS Head at Davao Doctors College, Maintaining Whole IT Infrastructure .

I'm also studying Computer Science at Mapua Malayan Colleges Mindanao, where I'm learning how to code, build websites, and use technology in cool ways.
I also have a national certification from TESDA for computer systems servicing, so I know how to fix computers and keep them running smoothly.

I'm always looking to learn new things and try out new ideas. I love using my skills to create digital stuff that's both creative and useful. My goal is to make things that people love and remember."

• Server and Network Design Planning and Implementation
• Network Performance and Security Improvement
• Technical Requirements Analysis and Arrangement
• Communications Systems Support
• Server Load Balance Design, Performance Improvement
• Conduct checking and analysis for IT operation improvement
• Conduct security and risk auditing
• Updating/upgrading of data file and installation of antivirus software
• Knowledgeable in Linux Ubuntu and Microsoft OS Installation
• Sever and Network Infrastructure Designing and Implementation
• Knowledgeable in HPE ILO, VEEAM Backup, Windows Server, VMware
and Nimble storage
• Computer/Laptop Assembly, Troubleshooting, Repair and
Maintenance, Software Installation.
• Knowledgeable in Cisco (Cisco ISE, Cisco WLC, Cisco Switch, Cisco
Router and Cisco IP Phones) and Aruba switch configuration
• Knowledgeable in SQUID proxy
• Knowledgeable in Juniper
• Knowledgeable in Microsoft application
• Knowledgeable in Anti-virus software and creating security policy

I'm an experienced IT representative with more than 10 years of experience delivering technical support, managing IT operations, and supporting users with a variety of technical issues. Currently, I'm a home-based (Presently residing in the Philippines) IT Helpdesk Engineer for an MSP company that supports 50+ clients in Hawaii, USA.

Hey there! I'm -----------,

I'm a professional IT, System Administrator, and tech support with 4 years of experience in industry.

I have experience in the following:
•Repaired transmission of data from DMS to Peachtree through proper mopping of data location and addresses
• Successfully created a software for Peachtree’s easier, faster, and accurate manual input
•Active Directory supervision
• Manage VMware with 5 servers
• Project Payroll system
• Configure Fujifilm network printer/scanner/photo copier
• Support MAC users
• Created a PC preventive maintenance schedule• Communication with the Global IT regarding the requests for new users email addresses, request for users of Office 365, Adobe, Artpro licenses, and reporting issues about licenses
• Created a secure file server for each user

Here are also my skills that can contribute for your success:
• Quickly to embrace challenge and changes in priority, providing significant result and high levels of accuracy.
• Meticulous and detail-oriented professional with an eye for accuracy.
• Able to work well in a team, contributing ideas and cooperating with others to achieve common goals.
• Analytical & Problem Solver
• Ability to work multiple projects
• Knowledgeable in C++, C#, HTML, CSS, JavaScript, Bootstrap

A dedicated and impactful System Engineer with years of solid experience in Information Technology, Networks, Systems Administration and Engineering.

Skilled in network and systems delivery, integration, service support, project management, communication and collaboration in a fast-paced, mission-critical and safety-critical environment.

Honed in managing and monitoring all installed systems and infrastructure. Installing, configuring, testing and maintaining operating systems, enterprise and even open-source application software and system management tools. Ensuring the highest levels of systems and infrastructure availability.

I'm well-experienced in VMWare vSphere, ESXi and Hyper-V, Azure, Windows Servers and Linux Servers, Ansible, pfSense, Open-source software and enterprise software systems. Creating and providing a product technical documentations for internal and external customers such as manuals, knowledge-base and guidelines are also part of my expertise.

IT Help desk, Technical support, Customer Support, Project Management Office

Logs, analyzes, and rectifies issues reported to the IT service desk.
• Logs, schedules, and actions work requests logged to the IT service desk.
• Prioritizes and diagnoses i----------- according to agreed procedures.
• Investigates causes of i----------- and seeks resolution.
• Facilitates recovery following resolution of i-----------.
• Documents and closes resolved i----------- according to agreed procedures.
• Creates, amends, and deletes user Active Directory and application accounts according to
corporate policy.
• Assists the Level I IT Service Desk on a day to day basis, including prioritization of work
• Liaises with local and regional Field Support, Technical Services and ICT Management to ensure
issues are rectified quickly, correctly, and efficiently.
• Suggests improvements to the ICT service provisions and processes.
• Adheres to global, regional, and local policies and procedures (security, legislative, and client)
• Ensures relevant ICT Management are made aware of high priority issues or failures.
• Ensures line management are immediately made aware of high priority or high impact issues.
• Ensures that all i----------- are dealt in accordance with the service level agreements (SLA) and
internal key performance indicators (KPI)
• Windows 2008/2012 Server (advanced experience of Microsoft Active Directory, User Account
Administration, Sites and Services and GPO application)
• Windows 7 or 10 professional
• TCP/IP Networks, DHCP, DNS, and Virtual Private Network (VPN) set up and fault finding.
• Citrix or VMware Horizon VDI Application and Desktop Virtualization
• Lotus Notes or Domino Support
• Microsoft Exchange and Microsoft Office 2013
• Sophos Anti-Virus/Safeguard Encryption or other security and data encryption package
• Experience of supporting bespoke applications
• Smartphone support
• Mobile device management installation and support
• PC hardware break-fix identification
• Printer operation, installation, and support