Senior System Administrator | Cloud Engineer | IT Consultant

Experienced in deploying, managing, and troubleshooting VMware virtual environments. Skilled in creating and maintaining virtual machines, optimizing compute resources, and ensuring high availability and performance. Proficient in virtualization best practices, system monitoring, and backup strategies to support reliable IT operations in cloud and on-premises environments.

Proficient in Azure Active Directory for identity and access management, including user account setup, role assignments, and group policies. Skilled in implementing security measures, monitoring authentication, and ensuring compliance with organizational policies. Experienced in integrating AD with cloud applications and Microsoft 365 services for seamless user access and enhanced security.

I managed Microsoft 365 environments, including user administration, Teams, SharePoint, and Exchange Online. Experienced in troubleshooting, collaboration setup, and applying best practices to ensure efficient workflows, secure access, and improved productivity across the organization.

I am a high-tier Technical Support Professional with over 5 years of experience in Managed Service Provider (MSP) environments, specializing in L2/L3 escalation. I possess deep technical expertise in Windows Server (2012–2019), VMWare, and Hyper-V virtualization, alongside advanced M365 and Azure AD administration. My background includes resolving complex workstation issues (Windows/Mac), networking (FortiGate, Cisco, DHCP/TCP), and line-of-business applications like Sage and QuickBooks. I am proficient in using ConnectWise and ServiceNow to drive high utilization and "first-touch" resolutions. Proven in managing critical incidents and providing after-hours support, I focus on delivering exceptional CSAT scores through root cause analysis and proactive system maintenance. I offer the technical maturity to resolve advanced infrastructure and application issues with little to no assistance.

Expert in designing, implementing, and maintaining robust network infrastructures for enterprise environments. I specialize in core networking protocols including TCP/IP, DNS, DHCP, and VLAN configuration. My experience extends to managing high-security hardware such as Fortigate, Cisco, and SonicWall firewalls, as well as setting up secure remote access via VPN, RDP, and Citrix. I focus on optimizing network performance and ensuring 99.9% uptime by proactively monitoring connectivity and resolving complex routing and switching issues.

I am a results-driven System Administrator with over 5 years of experience managing complex IT infrastructures in fast-paced MSP environments. I specialize in the deployment, configuration, and maintenance of Windows Server (2016-2022) and Active Directory, including GPO, DNS, and DHCP management. My expertise extends to advanced virtualization using VMWare and Hyper-V, ensuring 99.9% system uptime and optimal resource allocation. I am proficient in M365/Azure administration, endpoint cybersecurity, and implementing robust backup and disaster recovery solutions. I excel at acting as an escalation point for technical teams, resolving advanced server and networking issues with little to no assistance. My focus is on automating routine tasks via PowerShell to drive high utilization and delivering "first-touch" resolutions to maintain superior CSAT scores.

Senior-level Windows Systems Administrator with over a decade of experience managing Windows Server environments (2012–2022). I am highly proficient in Active Directory (AD) management, Group Policy Objects (GPO), and Azure AD Connect for hybrid cloud setups. My expertise includes virtualization using VMware, Hyper-V, and Nutanix Prism, alongside comprehensive Microsoft 365 administration. I am skilled in automating routine tasks with PowerShell scripting and maintaining system integrity through rigorous patching, backup recovery (DR), and security auditing.

I possess a strong technical understanding of the Microsoft Dynamics 365 ecosystem, specifically focusing on user administration, environment configuration, and integration support within an MSP framework. My experience includes managing security roles, troubleshooting synchronization issues between Dynamics and Outlook/M365, and providing front-line support for both CRM and ERP modules (Business Central). I am adept at handling entity management, data imports, and resolving workflow or automation errors that impact business operations. By combining my Dynamics 365 knowledge with my expertise in Azure Active Directory and Power Platform, I ensure seamless data flow and system stability. I am comfortable acting as a technical liaison for niche application issues, ensuring that Dynamics environments remain optimized to meet client-specific business requirements and KPIs.

I am also proficient in utilizing PowerShell to automate repetitive administrative tasks and streamline MSP operations. My expertise includes developing custom scripts for Active Directory user provisioning, automated M365 mailbox management, and bulk software deployments via RMM tools. I specialize in creating diagnostic scripts for remote troubleshooting, such as log analysis, disk cleanup, and service health monitoring, which significantly reduces Mean Time to Resolution (MTTR). I am adept at using Azure PowerShell and Exchange Online modules to manage cloud environments at scale. By implementing automated patch management and proactive system checks, I ensure high system uptime and consistency across diverse client environments, ultimately driving higher utilization and superior quality scores.

I provide high-touch customer service by combining technical expertise with radical empathy and clear communication. I specialize in de-escalating high-pressure situations, especially during critical system outages or security incidents, ensuring clients feel supported and informed. I am adept at translating complex technical issues into easy-to-understand language for non-technical users, which consistently drives high CSAT scores. My approach is proactive; I don't just fix the ticket, I provide brief "micro-trainings" to users to prevent recurring issues. By maintaining detailed documentation in ServiceNow/ConnectWise, I ensure a seamless experience for every client. I treat every interaction as an opportunity to build trust, professional rapport, and long-term loyalty, aligning my service delivery with company KPIs and quality standards.

Accomplished Infrastructure Engineer with a specialized focus on enterprise-level Cyber Security and risk mitigation. I possess deep technical expertise in safeguarding digital assets through advanced threat detection, proactive vulnerability management, and the enforcement of robust security frameworks. My experience includes architecting secure remote environments via encrypted VPNs and Citrix, as well as implementing identity-centric security protocols such as Multi-Factor Authentication (MFA) and Conditional Access policies within the Microsoft 365 and Azure ecosystems. While platform limits restrict star ratings, I have 10+ years of hands-on experience in Cyber Security and Firewall Management, handling L3 escalations for global firms like Accenture and CGI.

I am also a proficient Network Administrator with extensive experience in managing and troubleshooting mid-sized enterprise environments. My expertise includes configuring and maintaining Firewalls (FortiGate, SonicWall), managed switches, and wireless access points to ensure secure and stable connectivity. I have a deep understanding of core networking protocols, including TCP/IP, DNS, DHCP, VLANs, and VPN configurations for remote operations. I am skilled in network monitoring and performance optimization, proactively identifying bottlenecks to maintain 99.9% uptime. Whether resolving complex routing issues or managing network security protocols, I work autonomously to safeguard data integrity. My background in MSP environments allows me to deliver high-quality support and "first-touch" resolutions for all network-related escalations, ensuring seamless business continuity for both onsite and remote clients.

I am highly proficient in the ServiceNow platform, with specific expertise in Customer Service Management (CSM) and IT Service Management (ITSM) modules. I leverage ServiceNow to manage the full lifecycle of technical cases, from intake and triage to resolution and follow-up. My experience includes utilizing the Service Operations Workspace to monitor system health, manage Incident/Change/Problem records, and ensure strict adherence to SLAs. I am adept at using the Knowledge Management database to drive "first-touch" resolutions and improve CSAT scores. By integrating ServiceNow with M365 and monitoring tools, I maintain high utilization rates and provide data-driven technical support. I am comfortable acting as a power user, helping to refine workflows and service catalog items to optimize team productivity and service quality.