Experienced Cybersecurity Specialist with over 9 years of progressive experience in cybersecurity operations, IT support, vulnerability assessment and penetration testing (VAPT), and endpoint security management. Proven background in identifying and analyzing security vulnerabilities across network and web application environments, performing security assessments aligned with OWASP standards, and providing risk-based remediation recommendations.

Strong expertise in incident response, threat analysis, phishing simulations, security awareness initiatives, and managed security services. Skilled in client communication, technical documentation, troubleshooting, and coordinating support operations while ensuring SLA compliance and operational efficiency.

Career progression from IT Helpdesk Support to Senior Service Desk Analyst and Cybersecurity Specialist demonstrates strong technical capability, adaptability, and commitment to continuous professional development. Holds multiple cybersecurity certifications including eJPT, (ISC)² Certified in Cybersecurity (CC), CompTIA Pentest+ Learning Path, Fortinet NSE 1 & 2, and various ethical hacking, threat intelligence, and security operations trainings.

I am a Computer Science graduate from Holy Angel University with a strong dual background in IT auditing and full stack software development. Currently working as an IT Auditor at Porac Bank, Inc., I conduct risk assessments, review IT general controls, and ensure compliance with Bangko Sentral ng Pilipinas (BSP) regulations giving me a rare combination of technical depth and regulatory knowledge that most developers and auditors don't have.

On the development side, I have hands-on experience building and maintaining enterprise web applications using Angular, Lumen Laravel, and MySQL, gained during my internship at Clark Outsourcing. I also build AI-powered solutions using Python, Flask, and LLM APIs including an automated audit risk assessment tool and an intelligent report generator I built from scratch to streamline audit workflows.

I hold industry-recognized certifications including Information Systems Auditing Controls and Assurance (HKUST), Microsoft Azure Machine Learning (IBM), AWS Cloud Foundations, and multiple Cisco certifications in CyberOps and Networking.

Whether you need someone to audit your IT systems, build a reliable web application, develop AI-driven automation, or bridge the gap between technology and compliance, I bring precision, initiative, and a proven academic and professional track record to every engagement.

I'm an experienced Information Technology Consultant with a strong background in system analysis, data analysis, and customer support. I thrive on solving complex problems and planning efficient solutions, always taking a proactive approach to challenges. Over the years, I've collaborated closely with technical teams and offshore resources to deliver timely resolutions and ensure smooth project outcomes.

Clients value my detail-oriented mindset, organizational skills, and results-driven work style. I've contributed to process improvements that boosted output quality and increased overall client satisfaction.

In addition to my IT expertise, I'm excited to expand into virtual assistance bringing the same analytical thinking, reliability, and customer-first approach to help businesses manage tasks, streamline operations, and stay organized.

With over 20 years of IT experience — including 16 years at Trend Micro Inc. — I specialize in two areas that employers consistently need: keeping enterprise customers successful and turning complex technical content into clear, useful material for global audiences.

On the customer success side, I managed PSP and enterprise accounts (500+ seats) across APAC, ANZ and EMEA, led product implementations, handled P1/P2 escalations, conducted business reviews, and served as ANZ Shift Lead. I know how to own an account, troubleshoot at depth, and keep customers satisfied long-term.

On the technical enablement side, I developed certification courseware, SCORM/xAPI e-learning modules using Articulate Rise 360 and Evolve, and administered Docebo LMS for 400,000+ global users. I also created user guides, onboarding materials, and troubleshooting documentation for cybersecurity and SaaS products.

I work best in structured, remote environments with clear deliverables — and I'm comfortable with AU or EU/UK time zones.

What I can help you with:
- Customer success, account management, and technical support for SaaS or cybersecurity products
- Technical writing, documentation, and knowledge base contributions
- E-learning development and LMS administration
- Project coordination using Jira, Confluence, and Monday.com
- AI-assisted content workflows

Experienced IT professional with a solid track record in administering IT systems and delivering exceptional technical support. Skilled in managing helpdesk operations, maintaining network and server infrastructure, and ensuring seamless day-to-day IT functions. Strong problem-solving abilities with a proactive approach to troubleshooting and user support. Knowledgeable in basic cybersecurity practices, including threat monitoring and endpoint protection, to help maintain secure and reliable environments. Detail-oriented and committed to supporting both operational efficiency and data safety.

Very knowledgeable in Microsoft Office Tools (Excel, Word, PowerPoint, Project, etc) and has a very good decision and management skills. I am a fast-learner and is willing to work in any field.

I help businesses protect their data, systems, and reputation by providing expert-level cybersecurity support, risk management, and hands-on security operations.
With a solid foundation in IT auditing since 2016 and a specialized focus in cybersecurity since 2023, I currently lead a Security Operations Center (SOC) team that supports multiple client environments. I work with Managed Service Providers (MSPs) to monitor and respond to security alerts, implement Microsoft 365 security configurations, conduct gap analyses, and guide incident response workflows—ensuring organizations remain compliant, secure, and resilient.
???? What I Offer:


Cybersecurity Operations & Threat Monitoring


Microsoft 365 Security (Defender, Conditional Access, Secure Score, DLP)


Incident Triage, Escalation, and Resolution


SOP Development, Process Optimization, and Team Me ntorship


Risk Assessments, Patch Management, and Access Controls


???? Tech-Savvy & AI-Driven:

I’m highly adaptable to emerging tools and enjoy using AI to improve workflows, boost efficiency, and enhance decision-making. I actively explore new technologies and thrive in dynamic environments where automation and innovation are valued.
? Why Work With Me?


Proven leadership in high-stakes security environments


Strong communication and cross-team coordination skills


Trusted by global clients to protect critical digital assets


Flexible, reliable, and committed to delivering real results


Let’s work together to strengthen your organization’s cybersecurity and create a safer digital future.

I am an AI Automation and Systems Integration Specialist with over 8 years of experience in IT infrastructure, cybersecurity, and intelligent workflow automation. I help businesses reduce manual work, increase operational efficiency, and build secure, scalable automation systems powered by AI.

I combine deep technical execution with business-focused automation strategy. My background in enterprise cybersecurity allows me to build solutions that are not only efficient, but also secure and reliable.

What I Can Do for You

AI Automation & Autonomous Agents

Build advanced workflows using n8n (self-hosted and cloud), Zapier, and Make

Develop AI agents using OpenAI, Claude, Grok, and OpenRouter

Create AI-powered appointment booking systems with Google Calendar and Cal.com integration

Build lead qualification and scoring systems

Automate follow-ups, re-engagement campaigns, and pipeline nurturing

Develop LLM-powered chatbots using ManyChat and custom AI workflows

Create automated information security questionnaire answering systems

Design prompt engineering and intelligent decision-based workflows

CRM & Revenue Automation

GoHighLevel automation setup and optimization

HubSpot workflow automation

Automated lead tagging, segmentation, and nurturing

WhatsApp, SMS, and email automation sequences

Conversion-focused workflow design

No-show reduction systems

API & Systems Integration

REST API integrations

Webhooks and JSON data handling

Cross-platform automation (20+ tools integrated)

Secure data synchronization

Python-based automation scripting

Cybersecurity & Infrastructure

Fortigate, Cisco, Meraki, Sangfor firewall management

SIEM and SOAR integration for automated incident response

EDR deployment (CrowdStrike, Sophos, Trend Micro)

Multi-cloud environments (AWS, Azure, Alibaba Cloud)

Microsoft 365 and Google Workspace administration

Penetration testing and vulnerability management

Secure self-hosted n8n deployment with logging and monitoring

Proven Results

Reduced client manual workload by over 60 percent through AI automation

Reduced security incidents by 85 percent through monitoring and automated response

Improved system performance by 40 percent via optimization and workflow automation

Built AI-driven lead conversion systems adopted by multiple businesses

Led zero-downtime cloud migrations for mission-critical systems

Why Work With Me

I understand both the business side and the technical side. I do not just build workflows — I design intelligent systems that scale with your company.

If you need someone who can handle complex automation, AI agent development, CRM optimization, and secure integrations — I can deliver.

Availability
Part-Time
Project-Based
Long-Term Retainer
Fully Remote

I am open to working with international clients and long-term partnerships. Let’s build systems that save time, increase revenue, and operate intelligently.

I build workflow automations for freelancers and small
businesses who are tired of doing the same manual tasks
every day.

My background is different from most — I came from network
engineering and cybersecurity, so I build automations that
are reliable, documented, and actually keep running after
I hand them over.

What I build:
- AI lead intake systems that respond in 60 seconds
- Social media pipelines — one post, four platforms
- Automated follow-up sequences
- CRM and data workflows

Tools: Make.com , n8n, Zapier, GoHighLevel, OpenAI,
Notion, Airtable, Google Workspace

If you have a repetitive process eating your time,
that's exactly the kind of problem I solve.

A professional that will provide an opportunity to share my knowledge and
skills in Cybersecurity, IT Technician, IT Specialist and IT Technical Support .

Outstanding ability to think creatively, strategically , and identify and resolve problems
Familiarization Google analytics
Experience with website optimization tools
Strong organizational, time management, and analytical skills
Running PPC campaigns
Filling websites and other content with effective keywords
Developing link building strategies>
Analyzing keywords and SEO techniques used by competitors

I am an IT and cybersecurity professional with extensive experience in systems administration, cloud management, and network security. I have managed enterprise-level Windows environments, implemented automation and compliance measures, and supported teams through secure and efficient technical solutions. My background as both a systems administrator and a chief financial officer has strengthened my ability to connect technical operations with strategic decision-making. I take pride in building reliable systems, improving performance, and creating technology solutions that help organizations grow with confidence.

Headline

Reliable Virtual Assistant | Excel, Data Entry, Research | Fast Learner | $5/hr

Profile Summary

Reliable and detail-oriented Virtual Assistant with 3 years of professional experience in data analysis and process improvement.

I specialize in handling repetitive and time-consuming tasks efficiently, helping clients save time and reduce errors. My background as a Security Analyst trained me to work with large amounts of data, spot issues quickly, and improve workflows through automation and smart processes.

I am highly organized, responsive, and easy to work with. I follow instructions well but can also work independently with minimal supervision.

I can help you with:

Data entry and Excel tasks
Web research and data collection<8efe80624d780eba0c6493ec45140364>Email and inbox management
Repetitive/admin tasks
Process improvement and basic automation

Tools I’ve used:
Microsoft Excel, Google Sheets, Microsoft Sentinel, QRadar, CrowdStrike, Proofpoint, Varonis, Joe Sandbox

Looking for a long-term part-time role (10–15 hrs/week) with flexible hours.