Result-driven Network Security Engineer specializing in network firewall management. Proficient in conducting through firewall checks and configurations, and implementing meticulous firewall changes and configurations to ensure a secure and working connection

I am a seasoned network engineer specializing in network security with 15 years of experience.

Diligent and Passionate IT professional, my skills are remote desktop support more on system installation, configuration, and trouble shooting. I'm also proficient on Microsoft office based application. I'm also skilled with computer hardware, knowledge and experience about networking and windows administration.

I possess a comprehensive skill set in web development, encompassing both front-end and back-end technologies. Additionally, I specialize in information security, augmenting my proficiency in creating secure and robust web applications.

In the realm of front-end development, I excel in designing and implementing intuitive user interfaces using HTML, CSS, and JavaScript. I possess a deep understanding of responsive design principles, enabling me to optimize websites for various devices and screen sizes. Furthermore, I am proficient in utilizing front-end frameworks and libraries such as React, Angular, and Vue.js to enhance user experiences and streamline development processes.

Regarding back-end development, I possess expertise in building server-side applications and managing databases. I am skilled in programming languages such as Python, Java, and Node.js, allowing me to develop powerful and scalable web services. Moreover, I have hands-on experience with frameworks like Django, Flask, Spring Boot, and Express.js, which expedite the development of robust back-end systems.

My specialization in information security adds an extra layer of proficiency to my web development skills. I am well-versed in identifying and mitigating potential security vulnerabilities, implementing secure authentication and authorization mechanisms, and securing data transmission through encryption protocols. Additionally, I am knowledgeable about common security threats and possess the ability to conduct security audits and penetration testing to ensure the integrity and confidentiality of web applications.

I am a Technical/Japanese Bilingual with over 8 years of experience in IT infrastructure, network operations, and system support. I specialize in helping businesses streamline their operations, troubleshoot technical issues, and improve workflows through efficient and reliable virtual support.

My background includes hands-on experience in Network Operations Center (NOC) environments, infrastructure monitoring, and technical troubleshooting for both software and hardware systems. I am comfortable working with remote tools, handling system alerts, and ensuring stable day-to-day operations.

In addition to my technical expertise, I also provide Japanese-English support. I hold a JNAT N2/JLPT N3 certification and have practical experience working with Japanese clients, allowing me to assist with communication, translation, and administrative support in a bilingual environment.

I am detail-oriented, reliable, and committed to delivering accurate and timely results. I don’t just complete tasks—I help improve systems and processes to make your operations more efficient.

I am available for both short-term and long-term projects. Open to flexible hours and ready to start immediately.

Knowledgeable in Network Structures, hardware and software troubleshooting, L1 to L3 support, Network Firewall, CCTV camera, Computer literate, MS Office and more IT works.

Online Resume: poginipaul.github.io
Github: https://github.com/poginipaul

Credly: https://www.credly.com/users/paul-sherwood-basongit

Lab Projects: https://github.com/poginipaul/Projects.git

*** System Administration
Web & Application Servers
- Apache, WordPress, MySQL: Deployment, Configuration, and Administration
-- Projects: onesolutions.net , mcgary.com , mcgary.biz , title1inc.com , remax1s.com , lending1s.com

- NGINX: Reverse Proxy, Load Balancer, Web Server
-- Projects: Bitcoin Testnet, Grafana Loki

Containerization & Virtualization
- Docker (Dockerfile, Compose)
- Proxmox VE 7.4, VirtualBox, VMWare Player, Vagrant

Operating Systems & Directory Services
- Linux Server Admin: Ubuntu, Debian, CentOS (with Webmin Panel)
- Windows Server 2012R2–2019: ADDS, DNS, MS-RAS, Failover Clustering, Hyper-V
<8efe80624d780eba0c6493ec45140364>Email & Storage Administration
- Email : Office 365, Exchange 2013, Google Workspace
- Dell Modular Disk Management

Databases & Scripting
- PostgreSQL (basic querying)
- Basic Python and Bash scripting

Project & Source Management
- Trello for project management
- Git (with Gitolite)

Cloud / VPS / Hosting
- AWS Cloud Basics, Azure Cloud
- VPS and cloud-hosted services deployment


*** Devops
- Basic in ci/cd pipeline (github actions)
- Basic in Terraform


*** Network Support & Administration
Network Devices & OS
- Cisco IOS, VyOS, Ubiquiti
- Cisco Catalyst, Juniper, D-Link, Ubiquiti Edge Switches
VoIP & VPN
- FusionPBX (Multi-tenant VoIP, SSL with Let's Encrypt)
- OpenVPN
Other Tools
- Jitsi Meet (Video Conferencing)
Security
- Network security knowledge
Monitoring & Logging Tools
- Grafana, Loki, Prometheus
- OpenNMS, PRTG, Spiceworks
- Linux logs and monitoring utilities
Miscellaneous
- Cybersecurity (fundamentals and practice)
- Slack, Trello for collaboration


*** Certifications
Microsoft
Azure Fundamentals
MTA 98-367: Security Fundamentals
MTA 99-366: Networking Fundamentals
Cisco
Introduction to Cybersecurity (Badge)
Endpoint Security (Badge)
Other Certifications
OPSWAT: ICIP
Udemy Labs: Docker for Absolute Beginners
Palo Alto Networks Certified Security Associate (Expired)
CCNA v2 (Expired)
TESDA: Computer Hardware Servicing NC II
Professional Interests
- Cloud Infrastructure & Services
- Infrastructure Automation
- Containerization and Orchestration

Blackpoint IT Services (MSP Company Northwest
Region USA), Apr 2020 – Feb 2022 / Network and Security Operations Technician
Tier 2.5



<!--[if !supportLists]-->·
<!--[endif]-->Junior administrator of the remote monitoring and management
system (ConnectWise Automate) and specifically alerts and notifications, Client
onboarding and offboarding and respond accordingly through service tickets.

<!--[if !supportLists]-->·
<!--[endif]-->Client onboarding and offboarding in Automate, Auvik and other
tools

<!--[if !supportLists]-->·
<!--[endif]-->Junior administrator of SNMP network monitoring solution (Auvik)

<!--[if !supportLists]-->·
<!--[endif]-->Support of disaster recovery solutions (Datto)

<!--[if !supportLists]-->·
<!--[endif]-->Technical support and Administration of Webroot and Sophos
antivirus

<!--[if !supportLists]-->·
<!--[endif]-->Technical support at the network level: WAN and LAN connectivity,
routers, firewalls, and security

<!--[if !supportLists]-->·
<!--[endif]-->Support services for Microsoft Hyper-V Windows Server and
VMware vSphere

<!--[if !supportLists]-->·
<!--[endif]-->Support remote access solutions: VPN and Terminal Services

<!--[if !supportLists]-->·
<!--[endif]-->System documentation maintenance and review in IT Glue

<!--[if !supportLists]-->·
<!--[endif]-->Network and Security assessment using Network Detective for every
Advance Security Client

<!--[if !supportLists]-->·
<!--[endif]-->Dark web Monitoring thru ID Agent (Kaseya)

<!--[if !supportLists]-->·
<!--[endif]-->Malware remediation using Huntress

<!--[if !supportLists]-->·
<!--[endif]-->Policy configuration using Third wall

<!--[if !supportLists]-->·
<!--[endif]-->Communication with customers as required: keeping them informed of
incident progress, notifying them of impending changes or agreed outages



Blackpoint IT Services (MSP Company Northwest
Region USA), Feb 2018 – Apr 2020 / Servicedesk Technician Tier 2

<!--[if !supportLists]-->·
<!--[endif]-->Responsible
for handling proactive services issues (patching and alert generated service
issues), backup and disaster recovery and 2nd level support of
service request. This relates to all technology, to include workstations,
servers, printers, networks, and vendor specific hardware and software.

<!--[if !supportLists]-->·
<!--[endif]-->IT Helpdesk
Support relating to technical issues involving Microsoft’s core business
applications and operating systems

<!--[if !supportLists]-->·
<!--[endif]-->Support
of disaster recovery solutions local and cloud backup (Datto)

<!--[if !supportLists]-->·
<!--[endif]-->Basic
technical support at the network level: WAN and LAN connectivity, routers,
firewalls and security

<!--[if !supportLists]-->·
<!--[endif]-->Basic
remote access solution implementation and support: VPN, Terminal Services and
Citrix

<!--[if !supportLists]-->·
<!--[endif]-->Remote
monitoring and management and of system alerts and notifications, and respond
accordingly through service tickets

<!--[if !supportLists]-->·
<!--[endif]-->Supports
services for Microsoft related technologies: Windows Server, Exchange,
SharePoint, etc.

<!--[if !supportLists]-->·
<!--[endif]-->Exchange,
0365, Active Directory Administration account, group creation and modification
(New Hire, Leaver, Application, File share, Mailbox)

<!--[if !supportLists]-->·
<!--[endif]-->Anti-Virus
Administration (Webroot)

<!--[if !supportLists]-->·
<!--[endif]-->Support
services for virtualization technologies: VMware, Citrix and Hyper-V

<!--[if !supportLists]-->·
<!--[endif]-->Remote
access solution support: VPN, Terminal Services, and Citrix

<!--[if !supportLists]-->·
<!--[endif]-->Administration
and maintenance of the remote monitoring and management system: respond to alerts,
monitor dashboard and periodic system review

<!--[if !supportLists]-->·
<!--[endif]-->Documentation
and maintenance for all computer systems and network infrastructure

<!--[if !supportLists]-->·
<!--[endif]-->System
documentation maintenance and review in ConnectWise

<!--[if !supportLists]-->·
<!--[endif]-->Communicating
with clients: keeping them informed of incident progress, notifying them of
impending changes or agreed outages
Transputec (MSP Company UK), June
2017 – January 2018

Remote IT Support Desk Analyst (work
from home)



<!--[if !supportLists]-->·
<!--[endif]-->Providing
IT helpdesk support for nine different accounts with different processes

<!--[if !supportLists]-->·
<!--[endif]-->Active
Directory account, group creation and modification (New Hire, Leaver, Application,
File share Access)

<!--[if !supportLists]-->·
<!--[endif]-->Firewall
/ Router / Server monitoring thru NABLE SolarWinds, LogMeIn, ActivExperts ,
Vrealize

<!--[if !supportLists]-->·
<!--[endif]-->Firewall/
Router / Server troubleshooting thru RDP and LogMeIn Client

<!--[if !supportLists]-->·
<!--[endif]-->Mobile
Device Management / Android and IOS

<!--[if !supportLists]-->·
<!--[endif]-->Exchange
on Prem / 0365 Cloud Administration

<!--[if !supportLists]-->·
<!--[endif]-->Acronis
/ Ahsay CBS Backup Monitoring / Reporting

<!--[if !supportLists]-->·
<!--[endif]-->vSphere
Virtual Server Host Health Check Monitoring / Reporting



Atos IT Solutions (Global IT Enterprise Provider), Jan 2009 – May 2017

End User Administration Support / IT
Account Admin / L2 Service Desk



• Coordinate
data moves between file servers with users and Operations (Server 2008 and
2012)

• Add/change/delete
end user and Active Directory group permissions to access shares.

• Gathering
the information for who has access to what shares

• Adding
permissions to folders / setting up restricted permissions

• Add/Change
Mailbox, Distribution Lists/Group, and Mail Contact. (Exchange Management
Console 2010)

• Add/Change/
users from Active Directory groups

• Add/Change/
group memberships

• Add,
update, and disable application roles and access for users

• Troubleshoot
user issues and involve required support teams

• RSA
Security Console Administration

• New
Hires: End to end ticket process administration (access provisioning to
multiple applications and file shares)

• Transfers:
End to end ticket process administration

• Termination:
End to end ticket process administration (access DE provisioning to multiple
application and file shares)

• Inter
Domain Transfers: End to end ticket process administration

• Other
related projects, tasks or activities that may be assigned by the employee's
superiors

<!--[if !supportLists]-->·
<!--[endif]-->Providing
helpdesk support for three different accounts with different processes (BASF
N.A Chemical Company, XL Insurance Global, BASF APAC Chemical Company)

<!--[if !supportLists]-->·
<!--[endif]-->Answer
technical questions regarding software and hardware issues

<!--[if !supportLists]-->·
<!--[endif]-->Performing
Remote Session using Tight VNC, Control F1, LAN Desk Remote Control to resolve
any IT related issues

<!--[if !supportLists]-->·
<!--[endif]-->Microsoft
Office, Lync and IBM Lotus Notes Same Time Configuration

<!--[if !supportLists]-->·
<!--[endif]-->Identified
and resolved network connectivity issues wired or wireless

<!--[if !supportLists]-->·
<!--[endif]-->Using
Active Directory to administer users account and credentials

<!--[if !supportLists]-->·
<!--[endif]-->Capable
of fixing Citrix, RSA Synchronization, Cisco VPN Issue, Nortel VPN, Juniper
Networks VPN

<!--[if !supportLists]-->·
<!--[endif]-->Cisco
Unity Voicemail Configuration / SAP password resets

<!--[if !supportLists]-->·
<!--[endif]-->Blackberry
/ I phone setup for enterprise account

<!--[if !supportLists]-->·
<!--[endif]-->Outlook
03,07 and Lotus Notes 6.5,8 configuration

<!--[if !supportLists]-->·
<!--[endif]-->Proactive
seek improvements and enhancements to service support according to the business
objectives

<!--[if !supportLists]-->·
<!--[endif]-->Provide
processes for agents to utilize to meet case resolution requirements

<!--[if !supportLists]-->·
<!--[endif]-->Communication
of new or revised process on time

<!--[if !supportLists]-->·
<!--[endif]-->Updating
knowledge-based changes on the internal database

<!--[if !supportLists]-->·
<!--[endif]-->Ensure
that account processes are aligned with the Global Processes

<!--[if !supportLists]-->·
<!--[endif]-->Account
change control and management

<!--[if !supportLists]-->·
<!--[endif]-->Escalate
and follow-up on new releases or maintenance activities (product/process)

<!--[if !supportLists]-->·
<!--[endif]-->Provide
support to the agents when the release information is received
(product/process)

<!--[if !supportLists]-->·
<!--[endif]-->Ensuring
that the service provided by the agents is to the best quality

<!--[if !supportLists]-->·
<!--[endif]-->Proactively
seek improvements and enhancements to quality of service



Link2Support/ Synnex Concentrix
December 2004 – 2008

Product Support Specialist (Special
Applications Team L2)



Provide technical assistance thru phone, email
and chat in configuration of computer networking products for LINKSYS (a
division of Cisco) such as LAN / NIC Card, Router, Hub, Switch, print server,
wireless router, wireless card, modem, VPN, VOIP and small office network, Accept
escalated calls from Level 1 technician

My main skills are in Network Engineering, managing datacenters, deploying network devices of different models and brands - Cisco, Juniper, Fortinet, Palo Alto, Aruba. ITIL certified and Generative AI trained including prompt engineering.

As a Senior Network Engineer with a robust skill set encompassing Cisco FMC/FTD, Cisco ASA, Cisco Routers/Switches, Palo Alto, Fortigate, and Juniper Firewalls, I possess a comprehensive understanding of network infrastructure and security. Here's a summary of skills and the professional image I aspire to project:

Network Infrastructure Management:

Proficient in designing, implementing, and managing complex network architectures using Cisco routers and switches, ensuring optimal performance and reliability.
Firewall Expertise:

Extensive experience with a variety of firewall solutions, including Cisco ASA, Palo Alto, Fortigate, and Juniper. Capable of configuring, optimizing, and troubleshooting firewall rules to enhance network security.
Security Policy Implementation:

Skillful in developing and enforcing security policies to safeguard networks, applications, and data, ensuring compliance with industry standards and regulatory requirements.
Cisco FMC/FTD Administration:

Expertise in managing Cisco Firepower Management Center (FMC) and Firepower Threat Defense (FTD) systems, leveraging advanced threat detection and response capabilities.
Vendor Diversification:

Proficient in working with a diverse range of networking and security vendors, showcasing adaptability and versatility in addressing specific organizational requirements.
Troubleshooting and Resolution:

Proven ability to diagnose and resolve complex network issues efficiently, minimizing downtime and optimizing network performance.
Collaboration and Communication:

Excellent interpersonal and communication skills, fostering collaboration across teams and effectively conveying technical concepts to non-technical stakeholders.
Project Management:

Adept at managing network projects from conception to completion, ensuring timely delivery and adherence to project specifications and deadlines.
Continuous Learning and Certification:

Demonstrated commitment to ongoing professional development, staying current with industry trends, and acquiring relevant certifications to enhance technical expertise.
Reliability and Proactivity:

Known for your reliability and proactive approach, taking the initiative to identify and address potential issues before they impact network operations.
Team Player:

Collaborative and supportive team me mber, contributing positively to the work environment and fostering a culture of knowledge sharing and continuous improvement.

As a Senior Network Engineer, my goal is to be recognized as a reliable, technically proficient, and forward-thinking professional. By consistently showcasing these skills and qualities, you aim to establish yourself as an invaluable asset to your organization and the broader networking community.

Technical skills

• Cisco Routing and Switching
• Network security and maintenance
• Simulations using GNS3 and Packet Tracer
• Technical Writing and Assessment
• Fundamentals on MS Azure
• Network Management System (U2000)
• Proficient in Github, Visual Studio
• Microsoft Office (Excel, Word, Visio and PPT)
• C++ language and MATLAB

Please see my CV link for further reference:
https://drive.google.com/file/d/1G1PID6FDWT1OZx7itL3P7qSqFcI2JWPB/view?usp=sharing

Network Administrator and Security