Services I can help with:
• Data Analysis & Reporting
• SQL Query Writing
• Power BI Dashboards
• Excel Automation & VBA
• Reporting Automation
• Data Validation & Cleanup
• Lead Generation & Research
• Administrative Support

My professional experience includes:
• SQL (Snowflake, MS SQL)
• Power BI dashboards & visualization
• Excel VBA & reporting automation
• KPI and performance reporting
• Data cleaning & validation
• Zendesk reporting & analytics
• Data reconciliation
• Reporting workflow optimization
• Lead generation & operations support
• Administrative and business support

If you are looking for someone who can combine analytics, automation, reporting, and operational support, I would be happy to work with you.

Experienced professional with a background as a Subject Matter Expert in telecommunications, supporting production and training initiatives. Currently a Support Technical Engineer for a modern communication API, proficient in Zendesk, Splunk, and Snowflake. Skilled in onboarding and mentoring, managing client accounts, and delivering seamless customer support. Adept at problem-solving, process optimization, and fostering positive learning environments. Dedicated to quality support and operational efficiency.

Summary
Dynamic and self-driven data engineer with 3 years of experience at a fast-paced edtech startup. Proficient in SQL and Python. Extensive hands-on familiarity with every part of the modern data stack including infrastructure and deployment, leveraging open source tools like Apache Airflow, Docker, Singer, and dbt Core to deliver scalable data solutions. Proven ability to collaborate with global teams, communicate with technical and non-technical stakeholders, and deliver business-critical reports and dashboards.

Work Experience

Data ----------- (-----------)
Data Integration & Transformation
- Maintained 30+ Airflow DAGs that use Singer to ingest data from various sources (e.g. Postgres DBs, Shopify, Zendesk) into Snowflake before running transformations with dbt Core
- Updated Singer taps and targets to keep up with upstream API changes and add unsupported features (e.g., new streams, authentication modes)
- Oversaw dbt project comprising 130+ models, having written about half of them plus documentation and associated config files
- Refactored legacy transformation code to conform to dbt best practices (e.g., layers, refs, tests)

Infrastructure
- Managed entire Airflow stack and CI/CD pipeline, solving issues ranging from CircleCI workflow bugs to faulty Docker containers in AWS ECS
- Optimized Airflow scheduling, Snowflake configs, and dbt materializations to achieve a 30% overall cost reduction in Snowflake

Collaboration & Data Delivery
- Used Git and Docker extensively to collaborate with fellow developersWorked remotely with a global team (PH, AU, BR) using tools such as Slack, Notion, Google Meet, and Google Calendar
- Cooperated directly with CFO and finance team for audits and investor due diligence reports regarding revenue and customer churn
- Maintained suite of 12+ Quicksight dashboards and source datasets on every aspect of the business, revising them according to changing data needs as determined in stakeholder meetings
- Communicated with technical and non-technical stakeholders, creating both technical documentation and high-level presentations and memos

Education & Certifications
BA Sociology, UP Diliman - graduated July 2025
Associate Cloud Engineer Certification, Google Cloud - 2025
dbt Fundamentals, dbt Labs - 2022
Data Warehouse Hands-on Essentials, Snowflake - 2022
Data Engineer with Python Career Track, DataCamp - 2021