Maria

System Analyst | IT Supporter ServiceDesk

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Overview

Looking for full-time work (8 hours/day)

at $3.14/hour ($608.00/month)

Bachelors degree

Last Active

July 20th, 2026 (3 days ago)

Member Since

August 13th, 2022

Profile Description

I am an IT professional with experience in IT Service Desk, Technical Support, and System Analysis. I have hands-on experience supporting end users by troubleshooting hardware, software, Microsoft 365 applications, Windows operating systems, and account-related issues while ensuring that service level agreements (SLAs) are met.

I am experienced in using ServiceNow for incident and service request management and have worked closely with cross-functional teams to resolve technical issues efficiently. I also have experience in gathering and validating business requirements, performing functional, regression, exploratory, and User Acceptance Testing (UAT), and assisting with process documentation.

I am detail-oriented, a fast learner, and committed to providing excellent customer service. I enjoy solving problems, continuously improving my technical skills, and adapting to new technologies and work environments. I am looking for opportunities where I can contribute my technical expertise while continuing to grow professionally.

Top Skills

Customer Support » IT

Experience: 2 - 5 years

Basic Information

Age: 28

Gender: Female

Website: Sign Up with Pro Account to View

Address: Bacoor, Cavite

Tests Taken: IQ
Score: 127: DISC
Dominance: 29%
Influence: 18%
Steadiness: 20%
Compliance: 33: English
B2(Upper Intermediate)

Maria

System Analyst | IT Supporter ServiceDesk

Overview

Profile Description

Top Skills

Customer Support » IT

Other Skills

Office and Administration » Microsoft Excel

Office and Administration » Microsoft Outlook

Office and Administration » Microsoft 365

Basic Information