Customer Service Representative / Virtual Assistant

Delivering professional, multi‑channel assistance to clients by solving problems, managing CRM tools, and ensuring customer satisfaction across diverse industries.

Provided technical troubleshooting for printers

• Power Reviews: Managed customer reviews via email, reviewing and moderating feedback to determine whether reviews should be published or unpublished according to company guidelines, ensuring accuracy and compliance.

Proactively engaging with customers through chat platforms to address inquiries, provide information, and offer assistance with product or service-related concerns. Utilizing effective communication skills to identify and resolve customer issues promptly, ensuring a high level of customer satisfaction. Managing multiple chat conversations simultaneously while maintaining a high level of accuracy and attention to detail. I am dedicated to leveraging my experience and skills to contribute to the success of the chat support team and enhance overall customer satisfaction.

• CRM Tools (Zendesk, OM) • Order tracking, refunds, returns, and exchanges • Handling customer inquiries, product questions, and after-sales support

In my role as a Customer Service Representative in a food delivery account, I have gained valuable experience over the past six months. My primary objectives have been focused on ensuring customer satisfaction and resolving inquiries efficiently. Assisting customers with placing orders, modifying orders, and addressing any issues related to the ordering process. Effectively resolving customer concerns, such as missing items, late deliveries, or quality issues

Providing remote administrative and operational support by managing schedules, handling communications, organizing tasks, and streamlining workflows to help businesses and professionals stay productive.

Customer Support — Delivering professional, multi‑channel assistance to clients by solving problems, managing CRM tools, and ensuring customer satisfaction across diverse industries.

Delivering professional, multi‑channel assistance to clients by solving problems, managing CRM tools, and ensuring customer satisfaction across diverse industries.

Delivering professional, multi‑channel assistance to clients by solving problems, managing CRM tools, and ensuring customer satisfaction across diverse industries.

Delivering professional, multi‑channel assistance to clients by solving problems, managing CRM tools, and ensuring customer satisfaction across diverse industries.

Delivering professional, multi‑channel assistance to clients by solving problems, managing CRM tools, and ensuring customer satisfaction across diverse industries.

Customer Service & Client Communication

Client: Khol’s Credit Card - Financial Campaign (US) • Receiving calls from customers with payments, disputes, and account inquiries.