Versatile Customer Service Specialist with proven success in healthcare and food delivery accounts. Skilled in managing high?volume voice and chat interactions, resolving complex concerns, and delivering exceptional client experiences. Recognized as a consistent top?performing agent with strong communication, problem?solving, and adaptability in fast?paced environments.

Versatile and hardworking professional with experience in customer service, quality control, (ESL teacher at 51talk), technical support, marketing, and sales promotion. Skilled in communication, problem-solving, customer relations, and teamwork. Adaptable to fast-paced environments and committed to delivering quality work while continuously learning and developing new skills.

Highly entrepreneurial leader skilled in developing talent and improving processes to ensure long-term success, development and expansion. Expertise in Generating Sales, Food Safety, Training and Development, Ordering, Inventory, Delivery Management and Restaurant Operations Management Systems.

With over 10 years of professional experience, including five years in the Business Process Outsourcing (BPO) industry and five years in the food service industry, I have developed strong customer service, communication, and problem-solving skills that I believe would make me a valuable addition to your team.

During my five years in the BPO industry, I handled customer inquiries, resolved concerns, processed account requests, and provided timely and accurate solutions while consistently maintaining a professional and empathetic approach. Working in a fast-paced environment taught me how to manage multiple tasks efficiently, meet performance targets, and deliver exceptional customer experiences. I also became proficient in using various customer support tools and adapting quickly to new systems and processes.

Prior to my BPO career, I spent five years in the food industry, where I interacted with customers daily and ensured they received excellent service. This experience strengthened my ability to remain calm under pressure, resolve customer concerns effectively, work collaboratively with tea-----------mbers, and maintain a high standard of service even during busy periods.

Throughout my career, I have built a reputation for being dependable, adaptable, and customer-focused. I enjoy helping people, communicating effectively, and finding solutions that leave customers satisfied. I am confident that my combined experience in customer service and hospitality has prepared me to contribute positively to your organization.

I am excited about the opportunity to bring my experience, strong work ethic, and commitment to excellent customer service to your team. Thank you for considering my application. I would welcome the opportunity to discuss how my background and skills align with your organization's needs.

I am a results-driven Operations and Marketing professional with over 10 years of experience in retail, hospitality, and food service management.

My career combines multi-unit retail supervision, restaurant operations leadership, marketing execution, and financial oversight — allowing me to drive both revenue growth and operational efficiency.

Throughout my experience, I have:

• Supervised multiple retail locations, improving sales performance and operational compliance
• Led high-volume restaurant operations with responsibility for staffing, inventory, food safety, and daily financial reporting
• Executed marketing campaigns that increased customer engagement and brand visibility
• Strengthened cost control systems to protect margins and reduce operational waste
• Developed and coached teams to improve service quality and accountability

I bring a balance of strategic thinking and hands-on leadership — understanding that sustainable business success requires strong systems, disciplined execution, motivated teams, and data-informed decision-making.

Core Strengths:
Operations Management | Sales Performance | Team Leadership | Inventory Control | Cost Management | Marketing Execution | Customer Experience | Retail Supervision | Performance Reporting | Brand SupportI

Handled customer service support in Doordash/Grabhub | Hospitality: Booking hotel/flight reservations | Email/Chat/Phone Support

A dedicated and detail-oriented Food Technology graduate with a Bachelor's degree and hands-on experience managing a small family business. Skilled in overseeing daily business operations, including customer service, sales, accounting, inventory coordination, and social media management. Experienced in building strong customer relationships, maintaining accurate financial records, and implementing marketing strategies to support business growth. A fast learner with excellent organizational, communication, and problem-solving skills, with intense desire to contribute to a dynamic organization while continuing to develop professionally. I have completed numerous online bookkeeping training programs to strengthen my knowledge of accounting principles, financial record-keeping, journal entries, general ledger management, bank reconciliation, and basic financial reporting. Through continuous learning and hands-on practice, I have developed a solid understanding of bookkeeping processes and am committed to applying accurate, organized, and detail-oriented practices in a professional setting. I am eager to continue expanding my skills and contribute effectively as a bookkeeper.

• Professional and detail-oriented aspiring Virtual Assistant with experience in online selling, administrative support, customer service, and e-commerce management.
• Skilled in email and chat support, social media management, order processing, data entry, and Canva design.
• Experienced in handling customer inquiries, managing clerical tasks, and maintaining organized workflows in fast-paced environments.
• Knowledgeable in product listing, basic graphic design, and basic video editing for online promotions.
• Proficient in tools such as Canva, Facebook, Instagram, Gmail, Google Sheets, Google Docs, Microsoft Word, and Microsoft Excel.
• Strong communication, time management, and organizational skills with the ability to adapt quickly to new tasks and responsibilities.
• Committed to providing efficient, reliable, and high-quality support while continuously learning and improving professionally.

About Me:
I am a results-driven professional with expertise in customer service (inbound & outbound), sales, and marketing. I specialize in helping businesses improve customer engagement, increase sales, and streamline their appointment-setting processes. Additionally, I offer social media management and content creation services, ensuring brands maintain a strong and professional online presence.

What I Offer:
?Customer Service & Sales – Skilled in handling inbound & outbound calls, resolving customer inquiries, and sales.
? Content Creation & Editing – Basic Crafting with Canva and editing engaging videos using KineMaster & CapCut
?Calendar & Schedule Management
?Social Media Account Monitoring & Engagement (Facebook, Instagram, LinkedIn, Twitter, TikTok)
?Proven experience in handling customers professionally and driving sales.
?Strong communication and problem-solving skills to ensure client satisfaction.
?Dedicated, detail-oriented, and always ready to go the extra mile for results.
?Professional & Friendly Approach – I ensure excellent customer experiences that lead to repeat business.

How to Get in Touch:
I am open to collaborations, freelance work, and long-term partnerships. If you’re looking for a versatile and reliable professional to handle your customer service, sales, social media, or content creation needs, let’s connect!
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Professional Summary

Versatile and detail-oriented professional with experience in culinary operations, meal planning, menu development, nutrition, food safety, marketing, and digital design. Skilled in creating cost-effective menus, maintaining food quality and safety standards, and providing administrative support through data entry and Microsoft Office applications. Strong communication skills with fluent spoken and written English, combined with creativity in web and app design and customer-focused sales experience.

I am a Bachelor of Science in Accounting graduate with over 10 years of experience as a Manager at Jollibee, and I’m currently working in Canada as a Food Service Supervisor. My background includes leadership, inventory control, customer service, and handling tasks like petty cash, sales reporting, and permit processing. I am flexible, eager to learn, and hardworking, with a strong commitment to delivering results. While I continue to grow in the food industry, I’m also open to opportunities where I can apply my accounting knowledge and continue developing professionally.

I’m a customer-focused professional with hands-on experience in appointment setting, cold calling, collections, and hospitality coordination. I’ve built my career around delivering efficient, professional, and positive client experiences across different industries.

My background includes managing restaurant reservations and membership coordination at Makati Shangri-La, where attention to detail, responsiveness, and high service standards were essential. I’m comfortable handling high-volume client interactions, resolving concerns, and ensuring smooth scheduling and communication.

I bring a strong ability to connect with clients, stay organized under pressure, and represent a company with professionalism in every interaction.

Multi-skilled professional with 9+ years of experience in finance, BPO, food service, and hospitality. Background includes procurement and finance at Maersk and customer service with Accenture.

Gained international experience in Japan (food manufacturing, catering, kitchen operations) and Croatia (beach club attendant and cleaner), delivering quality service in fast-paced, multicultural environments.

Reliable, adaptable, and committed to maintaining high standards. Open to new opportunities locally and abroad.

Graduated with a degree in Bachelor of Science in Business Administration majoring in Financial and Management Accounting.

Work Experience:
Finance Assistant in the Group Procurement Dept. in a Shipping company.
Data Analyst and Transcriptionist in a BPO company.

Skilled in major relevant computer applications like MS Word, MS Excel,
PowerPoint, RFMP (IBM’s Black screen system), Readsoft, Citrix) | SAP CRM
software proficient | Well-versed in oral and written English, Filipino and
Japanese (N4 Level). | Ability to perform under time pressures and meet
deadlines. | Ability to work well with teammates | Keen on details. |