Rovy
ECommerce Retention & Service Email Specialist| Brand Rep
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.15/hour ($800.00/month)
Bachelors degree
Last Active
July 9th, 2026 (2 days ago)
Member Since
May 19th, 2020
Profile Description
Hello! I'm Rovy, and I specialize in turning high-value customer interactions into lasting revenue.
I am a highly driven Customer Retention Specialist & eCommerce Representative with 10+ years of proven expertise in high-volume, multi-channel support for premium e-commerce and DTC brands. My core focus is protecting and growing your bottom line through consultative sales.
I consistently deliver quantifiable results:Achieved a consistent 85% First-Contact Resolution (FCR) Rate.Successfully prevented 20+ subscription cancellations monthly, directly protecting high-value recurring revenue.Expertly use platforms like Zendesk, Shopify, and CRM to manage complex, end-to-end client journeys.
If you require a reliable CX expert ready to immediately boost your retention and conversion metrics, let's connect.
Top Skills
Customer Support » Ecommerce
Experience: 1 - 2 years
Shopify
Customer Support » Sales Support » Account Retention
Experience: 2 - 5 years
Customer Support » Customer Service » Conflict resolution
Experience: 5 - 10 years
Other Skills
Professional Services » Management Services » Customer Support Management
Experience: 2 - 5 years
Customer Support » Ecommerce » Shopify
Experience: 2 - 5 years
Customer Support » Customer Service » Gorgias
Experience: Less than 6 months
Customer Support » Chat Support
Experience: Less than 6 months
Customer Support » Phone Support
Experience: 2 - 5 years
Customer Support » Sales Support
Experience: 2 - 5 years
Customer Support » Sales Support » Food Service
Experience: 2 - 5 years
Office and Administration » English Proficiency
Experience: Less than 6 months
Office and Administration » Team Leadership
Experience: 2 - 5 years
Office and Administration » Quality Assurance
Experience: Less than 6 months
Basic Information
- Age
- 37
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Davao City, Davao del Sur
- Tests Taken
- IQ
- Score: 125
- DISC
- Dominance: 26%
- Influence: 36%
- Steadiness: 26%
- Compliance: 12%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
SEE MORE REAL RESULTS“My life has gotten so much better. It changed my life, and I know it can change yours”
- Lukas Rohler
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