Customer Support & E-commerce Specialist | Financial Operations Analyst | Shopify • Zendesk • CRM • P2P • Data-Driven

I help e-commerce brands and finance teams run smoother handling customers, operations, and numbers without letting anything fall through the cracks.

With experience across customer support, Shopify operations, and Procure-to-Pay (P2P), I’ve worked in fast-paced environments where speed, accuracy, and communication matter. I’ve managed 150+ tickets daily in Zendesk, maintained 99% SLA compliance, and handled 120+ invoices/day with high accuracy.

At IBM Philippines, I supported global operations starting in Helpdesk Support (calls, email , chat)—resolving issues, calming frustrated customers, and keeping satisfaction high. I later moved into P2P Accounting, where I processed vendor invoices, resolved discrepancies, and ensured timely, accurate payments. I also worked with SAP Concur (Travel & Expense), reviewing and approving claims based on policy compliance.

On the e-commerce side, I supported Shopify stores using Zendesk, handling order tracking, refunds, disputes, and account concerns always keeping communication clear, human, and solution-focused.

What I bring:

Customer Support (Email , Chat, Calls) – fast, clear, and human
E-commerce Operations – Shopify, order management, refunds, disputes
Financial Operations – AP, P2P, invoice processing, Concur
Tools – Zendesk, Shopify, CRM systems
Performance – 99% SLA | High-volume ticket & invoice handling
Process Improvement – spotting issues, reducing backlogs, improving workflows

I don’t just complete tasks—I take ownership, solve problems, and look for ways to improve how things are done.

If you need someone who can support customers, manage operations, and keep things running efficiently, let’s connect.

Experience in compliance review, data analysis, and e-commerce through managing a family Shopee business. Currently learning AI-driven digital marketing and applying analytical and creative thinking to data-driven strategies.

With over 9 years of experience as a Concur Client Support Associate and currently working as an Executive Assistant, I bring a strong background in helping executives and teams stay organized, efficient, and focused. I specialize in email and calendar management, travel coordination, data entry, data optimization, and general administrative support.

I’m proficient in tools such as ClickUp, Salesforce, SAP Concur (Travel & Expense), Google Workspace, and Microsoft Office. I’m also familiar with platforms like Canva, Notion, Squarespace, and Asana. Additionally, I have admin-level experience with medical billing portals such as Availity, OHP, and similar systems, primarily supporting tasks like creating and managing user access or logins for employees.

I’m a fast learner and highly adaptable. In my current role, I’m often cross-trained to handle various functions within the admin and management team, beyond my core assistant duties. This has strengthened my ability to manage diverse responsibilities and quickly learn new systems and tools.

I’m now looking for a long-term opportunity where I can continue supporting executives and teams, take on new challenges, and grow professionally.

As a Senior Property Specialist, I have an expertise in real estate management or property valuation and selling property here in the Philippines. Next is I used to be a chat support in a BPO Industry and being a chat support you need to have a strong communication skill on both written and verbal and also you need to be patient on handling or talking to clients and customer so that you can give them the best experience when it comes to asking for help about their concern. Next is I used to be SAP Concur Advisor and all that I handled there is I audited all the business expense on all the company worldwide that will contact us and send their business expenses. Lastly is I used to be a Spotify advisor and all that I did there was to answer chats or inquiries of our customers about the refund, troubleshooting and about the Spotify app of our customers.