I am a Customer Service and Administrative Support professional who helps businesses stay organized, responsive, and efficient.I have experience handling customer inquiries, administrative tasks, and daily support operations using tools like Microsoft Office, Gmail, HelpScout, Slack, Zoom, Microsoft Teams, and GoTo.I'm comfortable assisting customers via email and chat, managing internal communication, organizing documents, and supporting team workflows. I'm detail-oriented, reliable, and easy to work with-someone you can trust to handle tasks with minimal supervision.If you're looking for a dependable support person who communicates clearly and gets things done on time, l'd be happy to help.

With 13 years of experience in customer support, I help businesses deliver fast, friendly, and reliable support across email and chat. I specialize in managing high-volume inboxes, resolving issues efficiently, and creating positive customer experiences that build trust and loyalty.

I understand that every message matters. Whether it’s a simple question or a frustrated customer, I respond with empathy, clarity, and a solutions-focused approach so your customers feel heard and valued.

WHAT I CAN HELP WITH:
- Email & Chat Support (Zendesk, HelpScout, Gorgias)
- Customer Inquiry & Ticket Management
- Refunds, Billing Issues & Order Support
- Inbox Management & Organization
- Escalations & Conflict Resolution
- FAQ & Help Center Support
- Basic Admin Support (as needed)

If you're looking for someone who can step in, take care of your customers, and make your day-to-day operations smoother, I’d be happy to help.

Let’s connect and see how I can support your team.

Best,
Janelle

Communication.
Ability to Work Under Pressure.
Time Management.
Customer Service Telephone Operator
Accounting and Bookkeeping
Computer skills such as Micros, Microsoft Word,
Microsoft PowerPoint, Appointment Setter, Lead Generator, Virtual Assistant

SKILLS AND SERVICES:Email and Phone Support | Oral and written communications skills | Critical thinking and Problem-solving skills | Time Management | Multitasker | Fast-learner | Tech Savvy | Dependable | Proactive | Highly organizedBASIC VA TASKS:Email Management | Calendar Management | Schedule meetings | Data Entry and Research Task | Travel Management | Basic Graphic DesignsFamiliarity with: Microsoft Excel, Docs, Powerpoint | Google Drive and Google Meet | Google Docs, Sheets, and Forms | Social Media | Zendesk | Canva | Project Management Apps: Asana and Trello | Communications Apps: Slack, Skype , Zoom, WhatsApp

I help businesses keep their customers taken care of and their day-to-day tasks running smoothly.
If you need someone who can handle email or chat support, respond clearly and professionally, and take ownership of billing, subscription, or account-related concerns, I can step in and manage that for you. I’m comfortable explaining charges, processing cancellations or refunds, and following through until issues are fully resolved.
I also support teams with data entry and admin tasks: organizing information, updating records, managing inboxes, and handling repetitive work with accuracy and consistency. I pay attention to details so things don’t slip through the cracks.
I’ve worked with tools like HelpScout, Zendesk, and Stripe, and I’m used to following processes, documenting work, and communicating clearly with both customers and internal teams.
My goal is simple: take tasks off your plate, reduce back-and-forth, and make sure your customers and systems are in good hands.