Janelle

Customer Support Specialist | Email & Chat Support | HelpScout

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Overview

Looking for full-time work (8 hours/day)

at $7.42/hour ($1,440.00/month)

Bachelors degree

Last Active

June 3rd, 2026 (yesterday)

Member Since

September 24th, 2020

Profile Description

With 13 years of experience in customer support, I help businesses deliver fast, friendly, and reliable support across email and chat. I specialize in managing high-volume inboxes, resolving issues efficiently, and creating positive customer experiences that build trust and loyalty.

I understand that every message matters. Whether it’s a simple question or a frustrated customer, I respond with empathy, clarity, and a solutions-focused approach so your customers feel heard and valued.

WHAT I CAN HELP WITH:
- Email & Chat Support (Zendesk, HelpScout, Gorgias)
- Customer Inquiry & Ticket Management
- Refunds, Billing Issues & Order Support
- Inbox Management & Organization
- Escalations & Conflict Resolution
- FAQ & Help Center Support
- Basic Admin Support (as needed)

If you're looking for someone who can step in, take care of your customers, and make your day-to-day operations smoother, I’d be happy to help.

Let’s connect and see how I can support your team.

Best,
Janelle