Detail-oriented Medical Coordinator and Medical Virtual Assistant with experience in obtaining and managing medical records, insurance verification, scheduling, customer service, and healthcare administration. Known for being dependable, organized, proactive, and able to deliver quality work while maintaining professional communication in fast-paced environments.

More than 5 years in healthcare, as medical records reteival specialist for hedis and risks adjustment review and for law office. Knowledgeable enough how to communicate and do the role to be effective in retrieving records from the custodian or provider.

With experience as a Legal Assistant, including roles as a Team Lead for Archers 3M Earplugs and a Records Retrieval Specialist, I have developed strong skills in managing claims for military veterans, collecting medical billing records, and handling both defendant and plaintiff cases. In my role as a Legal Assistant, I have worked directly with attorneys, reviewing medical records, ensuring accuracy, and verifying critical details for cases. I also have expertise in researching medical facilities and utilizing NPI (National Provider Identifier) to request and retrieve necessary records.

Additionally, I am proficient in using copy services such as MRO, Sharecare, and Ciox, along with accessing Electronic Health Records (EHR) to obtain vital medical records. My technical skills include proficiency in Salesforce, Wisefiles, MR8, Five9, and communication platforms like RingCentral. I am also well-versed in legal terminology, HIPAA compliance, and managing medical billing, authorizations, and radiology records.

I am confident that my experience, attention to detail, and background in legal support would make me a valuable asset to your team. I look forward to the opportunity to discuss how I can contribute to your organization.

Detail-oriented and highly organized Virtual Assistant with over 5 years of experience in customer service and healthcare support. I have extensive experience handling high-volume inbound and outbound calls, appointment scheduling, insurance inquiries, email and SMS management, and administrative support in fast-paced environments .

I have worked with healthcare accounts where accuracy, confidentiality, and clear communication are essential. My background includes appointment coordination, patient support, medical record retrieval, data entry, and workflow documentation, ensuring smooth daily operations for both clients and internal teams .

In addition to healthcare support, I also have experience in social media management, email marketing, and digital coordination, allowing me to support businesses beyond administrative tasks. I am reliable, detail-focused, and committed to delivering high-quality virtual assistance that helps businesses save time and operate efficiently.

How I Can Help / Purpose of Hiring Me

Need someone to answer phone calls and manage appointments?
I can handle inbound and outbound calls professionally, schedule appointments, follow up with clients, and ensure accurate documentation acked by 5 years of customer service experience in healthcare settings .

Need administrative and virtual support?
I can manage emails and SMS, track requests, update records, handle data entry, and maintain organized workflows and SOPs.

Need healthcare-related assistance?
I have hands-on experience with healthcare insurance, medical records retrieval, patient coordination, claims support, and compliance-focused documentation.

Need social media and online support?
I can manage Facebook pages, respond to messages and comments, schedule posts, engage with customers, and support basic content posting to increase online visibility.

I am a detail-oriented and reliable college undergraduate beginning my career as a Virtual Assistant and in work-from-home roles. With experience in data management and communication, I ensure accuracy, compliance, and confidentiality in all tasks. I am adaptable, collaborative, and eager to contribute my skills to support organizational goals. Dedicated to delivering efficient, high-quality work, I am motivated to build a successful remote career and willing to undergo training to enhance my abilities.

I am a licensed Attorney in the Philippines and a Juris Doctor graduate. Efficient, goal-oriented and result-driven licensed legal practitioner with years of experience in a fast-paced legal service company, proficient in legal research, document review and client relations with excellent communication and collaboration skills. Recognized for strong analytical skills with the ability to accurately key, convert and edit data. Skilled in contract review, CRM data entry, document control, stakeholder communication, and workflow coordination. Experienced in handling legal correspondence, tracking deadlines, maintaining audit-ready records, and ensuring accuracy in compliance-related processes.

Dedicated healthcare professional with 3 years of experience in the healthcare and legal support industries, specializing in medical records retrieval and lien negotiation for law firms, personal injury cases, and doctors’ offices. Experienced in negotiating medical liens, securing favorable resolutions, and coordinating with providers to ensure compliance and accuracy. Skilled in resolving client concerns, maintaining confidentiality, and ensuring timely and precise record retrieval. Demonstrates strong communication, and multitasking abilities, with a proven commitment to compliance and delivering high-quality client service.

Detail-oriented professional with exceptional communication and project management skills, adept at navigating fast-paced environments while effectively managing multiple tasks. A proactive approach to identifying and resolving issues consistently optimizes processes and supports team objectives. With over 13 years of experience in the BPO sector, recognized for strong interpersonal skills and expertise in conflict management, consistently surpassing KPIs and delivering impactful results. Valued for integrity and the ability to foster lasting professional relationships, contributing to a collaborative team atmosphere focused on achieving success.

5+ years experience in handling Customer Service and Patient Support Services including processing Medical Records Retrieval.

Results-driven Customer Service Representative and Outreach Specialist with over 4 years of combined experience supporting healthcare and insurance projects across multiple U.S. states in both remote and onsite environments. Skilled in handling inbound and outbound calls, email correspondence, medical records retrieval, and provider outreach while maintaining accuracy, confidentiality, and HIPAA compliance.

Experienced in collaborating with medical insurance companies to efficiently retrieve, organize, and manage medical records, ensuring seamless operations and high-quality service delivery. Recognized for strong communication skills, adaptability, attention to detail, and the ability to build positive relationships with clients, providers, and tea-----------mbers.

Passionate about contributing to healthcare operations that improve efficiency and support better patient care outcomes. Adept at streamlining outreach processes, resolving issues professionally, and working effectively in fast-paced environments.

A dependable and values-driven professional who upholds honesty, transparency, and integrity in every aspect of work. Seeking opportunities to become a valuable asset to a growth-oriented company where I can contribute meaningful results, continuously develop my skills, and treat the business with the same level of dedication and care as my own.

Ensures smooth and efficient administrative operations by managing tasks, scheduling appointments, processing paperwork, and supporting day-to-day activities. Prioritize tasks, maintain organization, and implement solutions to enhance efficiency and productivity, all while promoting teamwork and achieving common goals.

Reduces administrative burdens and maximize efficiency in core responsibilities. Focus on strong communication, collaboration, and understanding of organizational goals, values, and culture. Provide top-notch administrative support to empower every member to reach their full potential and contribute to overall success.

Customer-focused professional with experience in healthcare and e-commerce support, skilled in handling customer concerns with empathy and accuracy. Experienced in legal records retrieval, outbound follow-ups, and supporting U.S. law firms in securing records and documents. Strong communicator with solid problem-solving skills and the ability to adapt in fast-paced environments.

NEED HELP WITH YOUR MEDICAL RECORDS?
I can help you: Request & organize records from providers and government offices, coordinate & manage HIPAA-compliant docs, and deliver attorney-ready files for faster case prep.

CORE COMPETENCIES
Medical Records Retrieval – request, track, and organize from any provider
Timely Record Delivery – on-time, complete records every time
HIPAA Compliance & Secure Docs – handle sensitive info safely
Attorney-Ready Case Files – organized, labeled, and ready to use
Medical Chronologies & Summaries – highlight key evidence for legal teams
Billing Review & Verification – ensure itemized charges are accurate
Provider & Vendor Coordination – follow up with hospitals, clinics, and vendors
EMS, ambulance, and fire/rescue reports – request, track, and organize quickly
Police, accident, and investigative reports – obtain complete, case-ready documentation
FOIA & public records – coordinate with government agencies for timely delivery
Detailed Documentation & Logs – keep case-ready tracking and notes
Legal Team Support – reduce paralegal workload and prevent delays
Remote Contract Support – aligned with U.S. law firm hours
Proactive & Independent – take ownership of cases
Tech-Ready Setup – fast internet, professional devices, and software for smooth workflow

INDUSTRY EXPERTISE
Personal Injury Law
Workers Compensation

MEDICAL RECORDS ROI & PROVIDER PORTALS EXPERTISE
Datavant (Ciox Health)
ChartSwap
ChartRequest
MRO Corp (ROILog)
Verisma
HealthMark Group
HIM Connections
Sharecare
MCS Group
Record Retrieval Solutions (RRS)
Provider MyCharts (e.g., Epic MyChart, Cerner/Rush MyChart)
Government Records Portals (Police, EMS, Fire, Accident/Crash Reports)
FOIA & Public Records Requests

SOFTWARE EXPERTISE
Microsoft Word, Excel, Outlook
Google Workspace (Docs, Sheets, Drive, Calendar)
Adobe Acrobat
Neos
Smart Advocate
Slack/ Teams
Zoom / Google Meet
DocuSign
HelloSign
Salesforce
Sangoma/ Ring Central

Let’s get your records under control—book a call now.

I have been in BPO industry for a total of 11years. I had an experience in both doing outbound and inbound calls. Specifically in Medical Records Retrieval, I have 4 years of experience doing an outbound and inbound calls to healthcare facilities to request and obtain medical records for healthcare insurance and law firm. I have experienced using Salesforce an FileVine. I have experienced using ROI portals such as Chartswap, MRO, Ciox and Chartrequest.

Hi! I work as a Medical Records Retrieval Specialist. My role involves obtaining important medical records from hospitals, clinics, and copy service providers. I ensure that all records are accurate, complete, and delivered on time.

I specialize in retrieving various types of records, including medical records, billing records, physician billing, hospital billing, and radiology reports. I’m skilled at identifying the correct documents and making sure nothing is missing.

I use tools such as ChartSwap, Datavant, and MRO to request and track records efficiently. I also use RingCentral to communicate with facilities and clinics, as well as to send and receive faxed documents. I consistently follow up with providers, review records for accuracy, and resolve any issues quickly to avoid delays.

I ensure that all required authorization forms are properly completed and fully compliant with HIPAA and other privacy regulations.

I am highly organized, detail-oriented, and patient. I take pride in doing tasks accurately and communicating clearly and professionally with both providers and tea-----------mbers.

I work efficiently while maintaining a high standard of quality. You can rely on me to manage tasks effectively and meet deadlines consistently.