Susana
RECORDS RETRIEVAL SPECIALIST I Medical Receptionist I Outreach Specialist I Virt
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $5.88/hour ($1,120.00/month)
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION MAJR IN MARKETING MANAGEMENT
Last Active
June 19th, 2026 (3 days ago)
Member Since
August 16th, 2022
Profile Description
Well-rounded professional with 5 years combined experience Customer Service Representative and Outreach Specialist supporting healthcare and insurance projects across multiple U.S. states in both remote and onsite environments. Skilled in handling inbound and outbound call,
Managing medical records request, provider follow-ups, insurance documentation, and accounts receivable processes. Skilled in obtaining and processing medical records from healthcare providers, ensuring compliance with HIPAA regulations, and maintaining accurate documentation.
Experienced in handling collections activities, resolving billing discrepancies, negotiating payment arrangements, and improving recovery rates while maintaining positive client and provider relationships. Strong organizational, communication, and prob-solving skills with a proven ability to manage high-volume workloads, meet deadlines, and deliver exceptional service in fast-paced healthcare and revenue cycle environments.
A dependable and values-driven professional who upholds honesty, transparency, and integrity
in every aspect work. Seeking opportunities to become a valuable asset to a growth-oriented company develop my skills, and treat the business with the same level of dedication and care as my own.
Top Skills
Customer Support » Insurance » Medical Insurance
Experience: 2 - 5 years
Supporting medical insurance and healthcare related operations, specializing in medical records retrieval, provider outreach, prior authorization support, insurance verification, and claims-related communication. My responsibilities included coordinating with insurance companies, medical providers, and healthcare facilities to obtain records, verify coverage, follow up on request, and ensure timely processing of documentation. I am experienced in handling inbound and outbound calls, email correspondence, CRM updates, and maintaining accurate records while adhering to HIPAA compliance and confidentiality standards. I have worked closely with U.S. based insurance providers and healthcare organizations, ensuring efficient communication, problem resolution, and high-quality customer service. My strong attention to detail, organizational skills, and ability to manage multiple tasks have helped streamline workflows and support positive client outcomes.
Office and Administration » Translation
Experience: Less than 6 months
Customer Support » Phone Support » English Speaking
Experience: Less than 6 months
Other Skills
Basic Information
- Age
- 35
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Dumaguete, Negros Oriental
- Tests Taken
- DISC
- Dominance: 37
- Influence: 9
- Steadiness: 27
- Compliance: 27
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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