Customer Support & Shopify VA | Zendesk & Freshdesk Expert | 8+ Years Proven Exp

Handled high-volume customer emails, responding promptly and professionally to inquiries, refunds, and technical issues. Ensured accurate documentation and follow-up for all cases.

Managed online store operations including product listings, inventory updates, order tracking, customer inquiries, refunds, and returns. Ensured smooth eCommerce workflow and high customer satisfaction for international clients.

Provided administrative and back-office support for international clients, including email management, calendar scheduling, research, data entry, and workflow organization. Reliable, detail-oriented, and able to handle tasks independently to help businesses operate efficiently.

Managed customer inquiries, tickets, and support requests using Freshdesk, ensuring timely responses, proper documentation, and efficient issue resolution. Improved workflow efficiency and maintained high customer satisfaction for international clients.

Managed Shopify stores by handling product listings, inventory updates, order tracking, and customer inquiries. Assisted in refunds, returns, and troubleshooting, ensuring smooth eCommerce operations.

Experienced in assisting customers promptly and professionally, resolving inquiries and issues, and ensuring a positive experience. Skilled in communication, problem-solving, and maintaining customer satisfaction across multiple channels (email, chat, phone, or social media).

Provided professional phone support for international clients, handling inquiries, complaints, and technical issues. Delivered clear communication, problem resolution, and excellent customer service to maintain high satisfaction.

Proficient in using Zendesk to manage customer inquiries, track support tickets, and provide timely, professional solutions. Skilled in maintaining organized workflows, escalating issues appropriately, and ensuring high customer satisfaction through efficient ticket resolution.

Provided professional email, chat, and phone support for international clients, resolving complaints, inquiries, and account issues efficiently. Maintained high customer satisfaction and retention.

Experienced in providing compassionate and professional support to patients and healthcare clients, addressing inquiries, scheduling, and resolving concerns while maintaining confidentiality and adhering to healthcare regulations. Skilled in clear communication, problem-solving, and ensuring a positive patient experience.

Skilled in assisting customers and supporting sales teams by managing inquiries, processing orders, and generating qualified leads. Experienced in research, outreach, and CRM management to drive sales opportunities and maintain strong client relationships.

fficiently inputs, updates, and manages data with high accuracy and attention to detail. Skilled in using spreadsheets, databases, and CRM systems to organize information, ensure data integrity, and support smooth business operations.