Clarice
Operations & Customer Support Specialist | Order Management | E-commerce Support
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.99/hour ($960.00/month)
Bachelors degree
Last Active
June 29th, 2026 (today)
Member Since
March 18th, 2026
Profile Description
I am a highly organized and detail-oriented Virtual Assistant with over 3 years of experience in customer support, e-commerce operations, and administrative workflow management. I specialize in helping businesses streamline operations, improve customer satisfaction, and maintain accurate, efficient backend processes.
My background includes handling customer inquiries, resolving escalations, managing order-related workflows, and light coordination of UGC creator communications and content submissions to ensure briefs, timelines, and deliverables are clearly aligned. I also support cross-functional teams to ensure smooth day-to-day operations.
Core Expertise
Customer Support &
Virtual Assistance & Administrative Support
E-commerce Operations (Order Processing, Fulfillment Support)
UGC Coordination (TikTok Affiliate Coordinating product shipments to creators)
Escalation Handling & Conflict Resolution
Refunds, Replacements & Account Reviews
Data Entry, Data Validation & Quality Assurance
Documentation, Reporting & Process Tracking
CRM & Ticketing System Management
Cross-functional Coordination with Internal Teams
Technical Support & Troubleshooting
Tools & Platforms
Zendesk
Shopify
Stripe
TikTok Shop
Google Workspace (Docs, Sheets, Gmail)
Microsoft Office (Excel, Word, PowerPoint)
CRM & Ticketing Systems
Canva
Slack
Adobe Photoshop
AI Tools (ChatGPT)
Professional Summary
I bring a strong combination of operational efficiency, customer service expertise, and technical adaptability. I am skilled at managing multiple tasks simultaneously while maintaining accuracy and meeting deadlines. My focus is always on delivering excellent customer experiences, reducing operational friction, and supporting business growth through reliable virtual assistance.
I am proactive, dependable, and quick to learn new systems and processes. I thrive in remote environments where attention to detail, communication, and accountability are essential.
Top Skills
Professional Services » Management Services » E-Commerce Management
Experience: 2 - 5 years
E-commerce Support Specialist with experience managing order processing, fulfillment tracking, refunds, replacements, and customer inquiries. Skilled in using Shopify, Stripe, and Zendesk to ensure accurate order management while supporting daily e-commerce operations.
Professional Services » Management Services » Customer Support Management
Experience: 2 - 5 years
Customer Support Specialist with 3+ years of experience handling customer inquiries, escalations, order management, refunds, replacements, and technical support. Skilled in delivering timely resolutions, maintaining customer satisfaction, and using tools such as Zendesk, Shopify, and Stripe to support efficient operations and exceptional customer experiences.
Customer Support » Customer Service » Conflict resolution
Experience: 2 - 5 years
Handle escalations concerns under management in addressing customer concerns that aligns with SOP's and curating effective solutions to maintain positive relationships
Other Skills
Customer Support » Email Support
Experience: 2 - 5 years
Provided professional email support by handling customer inquiries, order concerns, escalations, refunds, replacements, and account-related issues. Followed established SOPs and QA standards to ensure accurate, compliant, and quality resolutions while maintaining detailed documentation and meeting service-level expectations.
Customer Support » Ecommerce » Shopify
Experience: 2 - 5 years
Supporting e-commerce operations, order management, and customer service tasks within the Shopify platform.
Office and Administration » Data Entry
Experience: Less than 6 months
Maintaining accurate records by entering, updating, and verifying information with attention to detail.
Office and Administration » Data analysis
Experience: 2 - 5 years
Reviewing and verifying data for accuracy, completeness, and compliance with established standards.
Marketing » Affiliate Marketing
Experience: 1 - 2 years
Coordinated with TikTok affiliates by managing communications, coordinating product shipments to creators, and supporting promotional campaigns.
E-Commerce » Logistics Management
Experience: 2 - 5 years
Coordinating and monitoring order movement, shipment updates, and delivery processes to ensure accurate, timely fulfillment
Customer Support » Technical Support
Experience: 6 months - 1 year
Assisting customers with troubleshooting product and service-related issues while providing clear guidance and solutions.
E-Commerce » Order processing » Order Fulfillment
Experience: 2 - 5 years
Monitoring order status and coordinating with relevant teams to ensure timely and accurate delivery
Basic Information
- Age
- 27
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Bayawan, Negros Oriental
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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