Chat & Email Support| E-commerce | Logistics | Supply Chain

Overview

Looking for part-time work (4 hours/day)

at $4.99/hour ($480.00/month)

Bachelors degree

Last Active

June 26th, 2026 (yesterday)

Member Since

August 11th, 2025

Profile Description

Hi there! I am a dedicated Email, Chat, and Logistics Virtual Assistant with over 8 years of experience helping retail and e-commerce businesses deliver world-class customer service and seamless operations.

I specialise in managing high-volume inboxes, handling complex case escalations, overseeing inventory, and coordinating international supply chains. If you need a reliable, proactive remote professional who can independently handle your customers, store backend, and logistics without constant guidance, I am ready to step in.

What I Can Help With:

Customer Support & Inbox Management: Expertly responding to email and chat inquiries (pre/post-sale, basic tech support, upselling, and billing) while maintaining a warm, professional, and efficient service.

Order & Escalation Management: Full-cycle order processing, handling refunds, exchanges, cancellations, and resolving complex customer escalations smoothly.

End-to-End Logistics Coordination: Assisting with supply chain management, including purchasing inventory from suppliers, booking and coordinating with freight forwarders, monitoring international shipments, and arranging final container deliveries to the warehouse.

Proactive Customer Communication: Managing order disruptions by crafting and sending professional updates to customers regarding shipping delays or out-of-stock items.

Shopify Store & Stock Management: Maintaining accurate inventory records, updating internal team calendars, managing product updates (pricing, descriptions, photo editing), and controlling product availability (setting items to pre-order, out of stock, or in-stock).

Multi-Platform E-Commerce Support: Creating and managing product listings across Amazon and Shopify, ensuring data accuracy and optimised descriptions.

Tools & Platforms I’ve Mastered:

CRMs & Helpdesks: Zendesk, Salesforce, Microsoft Dynamics 365, IBM Sterling, ChannelAdvisor, LiveEngage, Zoho

E-Commerce & Supply Chain: Shopify, Amazon

Communication & Collaboration: Slack, Zoom, Gmail, Google Sheets/Workspace

Design & Others: Canva, Moxie

I am deeply committed to making your customers feel valued while ensuring your backend operations and supply chain run like clockwork.

Let’s chat! I would love to help your team deliver outstanding service, streamline your operations, and achieve real results.