Shopify Customer Support Specialist | Gorgias | Zendesk | 3+ Years Experience

I provide customer support through chat and email channels, assisting with inquiries, order concerns, and issue resolution while maintaining clear and professional communication.

I provide customer support through chat and email channels, assisting with inquiries, order concerns, and issue resolution while maintaining clear and professional communication.

I provide e-commerce customer support using Shopify as a daily platform for order management, shipping issue resolution, refunds, replacements, and customer complaint handling. I handle high-volume chat and email support tickets while ensuring accurate processing based on company policies and order verification. I also use CRM tools such as Gorgias and Zendesk for documentation, tracking, and case resolution in fast-paced environments.

I use Zendesk to manage customer tickets, track order issues, and ensure proper resolution workflows in a structured support environment.

I use Gorgias to handle Shopify-based customer inquiries, process refunds/replacements, and communicate order updates efficiently.

I handle order processing and tracking by reviewing Shopify orders, checking shipment updates, investigating delivery issues, and ensuring customers receive accurate updates and resolutions.

I handle order processing and tracking by reviewing Shopify orders, checking shipment updates, investigating delivery issues, and ensuring customers receive accurate updates and resolutions.

I perform accurate data entry and maintain Google Sheets records for tracking customer requests, order updates, and internal reporting needs in an organized and timely manner.

I perform accurate data entry and maintain Google Sheets records for tracking customer requests, order updates, and internal reporting needs in an organized and timely manner.