Overview
Looking for full-time work (8 hours/day)
at $11.58/hour ($2,240.00/month)
Bachelors degree
Last Active
June 30th, 2026 (24 days ago)
Member Since
August 8th, 2016
Profile Description
Airtable Systems • Zendesk Workflows • Notion SOPs • Order Management • eCommerce ToolsOperations Supervisor/Manager with 17+ years of experience in customer experience, team leadership, data reporting, and operational optimization. Expert in Airtable dashboards, automations, Zendesk ticket workflows, Notion documentation, and eCommerce tools such as Shopify and ShipStation.Highly organized, detail-oriented, and known for building clear processes, maintaining data accuracy, and supporting both team leaders and agents through reliable workflows. Experienced in managing large teams, coaching for performance, coordinating workforce needs, and enhancing operational efficiency across departments.
Top Skills
Professional Services » Management Services » E-Commerce Management
Experience: 2 - 5 years
Customer Support » Email Support
Experience: 5 - 10 years
Managed a team of 10 email support agents, ensuring they delivered top-notch responses to each customer while maintaining response times within client-set thresholds.
Customer Support » Chat Support
Experience: 5 - 10 years
Managed a team of 10 chat support agents, ensuring they delivered top-notch responses to each customer while maintaining response times within client-set thresholds.
Other Skills
Accounting » Financial Accounting » Analysis
Experience: Less than 6 months
Professional Services » Management Services » Customer Support Management
Experience: Less than 6 months
Project Management » Airtable
Experience: 5 - 10 years
Office and Administration » Data Analytics
Experience: 5 - 10 years
I have over 5 years of hands-on experience using Zendesk to manage customer support for e-commerce brands. My expertise includes setting up and customizing ticket workflows, creating and optimizing macros, managing SLAs, and monitoring agent performance through reporting dashboards. I’ve used Zendesk across multiple channels—email, live chat, and social media—to ensure fast, accurate, and customer-focused resolutions. Additionally, I’ve trained and coached teams on best practices in Zendesk to maximize efficiency, improve response times, and enhance overall customer satisfaction.
E-Commerce » Shopify
Experience: 5 - 10 years
Coaching » Life Coaching
Experience: 10+ years
Basic Information
- Age
- 41
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Gapan, Nueva Ecija
- Tests Taken
- IQ
- Score: 118
- DISC
- Dominance: 41
- Influence: 19
- Steadiness: 28
- Compliance: 13
- English
- B2(Upper Intermediate)
- Government ID
- Sign Up with Pro Account to View
“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”
Tyler Gies
SEE MORE REAL RESULTS“They are definitely a valuable part of your business for all kinds of reasons.”
- Steven Rapposelli
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