Joy

Virtual Assistant

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Overview

Looking for full-time work (8 hours/day)

at $5.48/hour ($1,056.00/month)

Bachelor's degree

Last Active

June 29th, 2026 (9 days ago)

Member Since

November 7th, 2023

Profile Description

I support Shopify-based e-commerce brands with customer support operations, order management, and post-purchase communication.
My experience includes handling customer inquiries through Gorgias, processing refunds and exchanges, tracking shipments, managing order-related concerns, and maintaining organized workflows using Google Sheets and Slack.
I am detail-oriented, organized, and comfortable handling customer communication in a professional and empathetic manner. I also assist with post-purchase review outreach through Loox and Trustpilot to support customer engagement and feedback collection.
I am best suited for e-commerce teams looking for reliable support during APAC / Philippine business hours.

Top Skills

E-Commerce » Shopify

Experience: 1 - 2 years

Customer Support » Customer Service

Experience: 1 - 2 years

Customer Support » Customer Service » Gorgias

Experience: 1 - 2 years

Other Skills

Customer Support » Email Support

Experience: 1 - 2 years

Customer Support » Chat Support

Experience: 1 - 2 years

Customer Support » Ecommerce

Experience: 1 - 2 years

E-Commerce » Order processing » Order Tracking

Experience: 1 - 2 years

E-Commerce » Logistics Management

Experience: 1 - 2 years

E-Commerce » Order processing

Experience: Less than 6 months

E-Commerce » Order processing » Order Fulfillment

Experience: 1 - 2 years

Basic Information

Age: 32

Gender: Female

Website: Sign Up with Pro Account to View

Address: Taguig, Metro Manila

Tests Taken: None

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”