Jesseca
Senior Customer Experience Specialist | Shopify | Gorgias | Email • Chat • P
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $9.12/hour ($1,760.00/month)
Bachelor's degree
Last Active
July 8th, 2026 (2 days ago)
Member Since
August 6th, 2021
Profile Description
Senior Customer Experience Specialist with 6+ years of experience supporting global customers in fast-paced remote environments.
I specialize in delivering exceptional customer experiences across
• Order management
• Shipping issues
• Refunds and exchanges
• Billing inquiries
• Account support
• Subscription management
I have hands-on experience using Shopify and Gorgias to resolve customer concerns quickly while maintaining high CSAT and response-time standards.
My approach combines empathy, strong problem-solving skills, and operational efficiency to turn difficult customer situations into positive brand experiences.
I'm looking for long-term remote opportunities where I can contribute beyond answering tickets by improving customer satisfaction and supporting business growth.
Top Skills
Customer Support » Chat Support
Experience: 5 - 10 years
Customer Support » Ecommerce
Experience: 2 - 5 years
Shopify
Customer Support » Ecommerce » Shopify
Experience: 2 - 5 years
Other Skills
Customer Support » Email Support
Experience: 2 - 5 years
Customer Support » Phone Support
Experience: 2 - 5 years
Customer Support » Customer Service » Conflict resolution
Experience: 5 - 10 years
Customer Support » Customer Service » Gorgias
Experience: 2 - 5 years
Marketing » Sales » Order Management
Experience: 2 - 5 years
E-Commerce » Order processing » Order Tracking
Experience: 2 - 5 years
Basic Information
- Age
- 24
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- CABUYAO CITY, LAGUNA
- Tests Taken
- IQ
- Score: 124
- Government ID
- Sign Up with Pro Account to View
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