Jessica

Customer Support | E-commerce VA | Dispute Resolution & Fraud Prevention Special

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Overview

Looking for full-time work (8 hours/day)

at $4.99/hour ($960.00/month)

Bachelors degree

Last Active

June 26th, 2026 (yesterday)

Member Since

January 25th, 2021

Profile Description

I am a Customer Support and Operations professional with strong experience in Trust & Safety, critical incident response, and financial support. I specialize in protecting platform users, investigating fraud, and resolving high-pressure issues quickly and accurately.

My professional background includes:

Incident Response: Handled critical, high-level technical and safety situations. This role requires fast decision-making, critical thinking, and strict attention to detail to protect users and resolve serious system issues.

Financial Support: Handled complex payment, commission, and reward concerns for platform users and partners using chat, email, and outbound calls.

Trust & Safety / Risk Analysis: Worked as a Risk Analyst and Investigator, where I focused on stopping fraud, removing bad actors, and checking transactions to keep the platform safe.

Game Auditing: Proofread and checked the quality of game material submissions from users. Reviewed all content to make sure it aligned perfectly with official game mechanics, criteria, and policies, while successfully clearing massive, long-overdue backlogs within tight deadlines.

I am highly organized, used to fast-paced environments, and dedicated to delivering great service while keeping platforms safe and running smoothly.