Jessica

Virtual Assitant | Customer Support |Email Support | Chat Support | Risk Investi

85 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

April 18th, 2024 (10 days ago)

Member Since

January 25th, 2021

Profile Description

I've been working in BPO industry for more than 3 years now. I have handled different accounts including trust and safety investigator for an e-commerce app. Focusing on removing bad actors off the platform, preventing and identifying scammers and scam activities, and educating users that doesn't comply to the given rules/guidelines.
I have also worked as a Financial Professional Support to one of the known ride-hailing company in Southeast Asia. Giving users satisfactory experience in assisting them on their concerns/issues via chat and outbound call. Also, answering queries through email sent by users.
I am now currently with the IUpgrade to see actual info Response Team of the same company. We are handling critical concerns or anything related to safety of our platform users. The job requires critical-thinking, decision-making and attention to details.

Top Skills

Customer Support

Customer Support » Phone Support

Office and Administration » Data Entry

Office and Administration » Email Management

Other Skills

Professional Services » Management Services » Inventory Management

Video Editing

Customer Support » Email Support

Customer Support » Ecommerce

Customer Support » Forum/Community Moderation

Customer Support » Content Moderation/Management

Office and Administration » Translation

Office and Administration » Microsoft Excel

Customer Support » Phone Support » English Speaking

Basic Information

Age
26
Gender
Female
Website
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Address
Manila, Metro Manila
Tests Taken
IQ
Score:  125
DISC
Dominance: 43%
Influence: 30%
Steadiness: 14%
Compliance: 12%
English
B1(Intermediate)
Uploaded ID
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