Joycelene

I'm an experienced e-commerce, Amazon and eBay VA

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Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

April 22nd, 2024 (yesterday)

Member Since

December 5th, 2013

Profile Description

I am an expert in the following:*Seller Central management*Working with tools like JungleScout, SellerSnap, SellerLegend, Keepa, RestockPro, Helium10, Canva, MerchantWords, CashCowPro, ManageByStats*Google Docs, Sheets, Presentation*MS Office - Excel, Powerpoint, Word*Adobe PhotoShop*Online researchI have been working as a full-time VA for an e-commerce shopify site, Amazon and eBay for the past 9 years. I have extensive experience on how to use and navigate through Seller Central. I am able to learn things on my own with very minimal supervision. I also have experience in working with tools to monitor Amazon sales and listing behavior such as Helium10, Seller Legend, Seller Snap (for repricing), Keepa, JungleScout, etc. I'm proficient in working with the GSuite (GDocs, GSheets, GForms, etc). I handle everything from monitoring sales velocity, purchasing, shipping and logistics, listing products and customer service. I also have a good understanding of PPC, how keywords affect your listing rank, and how to mine keywords and to analyse how competitors are ranking. I am skilled at reports creation and analysis. I am self-motivated and I have a very fast learning curve. Prior to being a VA, I worked in Technical Support & Customer Service. I also have experience handling Upgrade to see actual info my previous job for one of the premier BPO company (Convergys Phils) in the country I have served as a Quality Assurance Specialist, a Team Leader and a Business Systems Analyst (IT). I worked there for 5 straight years, 3.5 years for Contact Center side and the last 1.5 years as an IT Professional. As an IT Professional, I have worked with servers, handled communications between teams when updates are needed. I handled tickets for system issues and made sure that the developers are aware of the problems and get it resolved fast. I communicate with the system users to ensure that they know all the updates in the applications that we use. I am also experienced in Technical Writing. I have created a lot of documents for processes, users manuals, and system changes.

Top Skills

E-Commerce » Amazon

Experience: 5 - 10 years

I have been managing amazon accounts for the last 9 years. I handle everything except for PPC campaign and strategies. I understand PPC, but I don't strategize for campaigns. I have managed Wholesale/Online Arbitrage and Private Label accounts with FBA and/or FBM.

E-Commerce » Logistics Management

Experience: 5 - 10 years

E-Commerce » Inventory Management

Experience: 5 - 10 years

Other Skills

E-Commerce » Shopify

Experience: 5 - 10 years

Professional Services » Management Services » Customer Support Management

Experience: 5 - 10 years

Office and Administration » Microsoft Excel

Experience: 5 - 10 years

Marketing » Content Creation » Technical Writing

Experience: 5 - 10 years

E-Commerce » Brand Management

Experience: 5 - 10 years

Professional Services » Management Services » E-Commerce Management

Experience: 5 - 10 years

Design » Adobe » Photoshop

Experience: 2 - 5 years

Customer Support » Email Support

Experience: 5 - 10 years

Customer Support » Chat Support

Experience: 5 - 10 years

Customer Support » Ecommerce

Experience: 5 - 10 years

Basic Information

Age
40
Gender
Female
Website
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Address
Tests Taken
IQ
Score:  126
DISC
Dominance: 29
Influence: 19
Steadiness: 33
Compliance: 21
English
C2(Advanced/Mastery)
Uploaded ID
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