Results-driven Billing and Collections Analyst with 4 years of experience in collections and a proven track record in supervisory leadership for over a year. Skilled in auto-loan management, skip tracing, escalation handling, and account recovery, with strong expertise in driving resolution of delinquent accounts. Currently supporting U.S. operations, specializing in billing and collections processes for American clients. Adept at managing high-pressure situations, ensuring compliance, and delivering consistent performance improvements. Recognized for analytical problem-solving, team guidance, and customer-focused service in financial operations.

Hi, my name is Joylyn, and I bring over three years of experience in real estate, focusing on cold calling and skip tracing. During this time, I’ve honed my communication and persuasion skills, which help me connect effectively with property owners and generate quality leads. I’m comfortable handling rejection and excel in fast-paced, high-volume calling environments, consistently hitting or exceeding my targets.

My skip tracing experience allows me to locate and engage hard-to-reach prospects, which has been instrumental in driving results. My first client was a small real estate investor who needed help finding motivated sellers — I successfully helped them close several deals through consistent lead generation and follow-ups.

I’m proficient with tools such as Mojo Dialer, BatchLeads, DealMachine, Podio, Asana, and Zillow, and I’m also experienced in skip tracing properties. I’m a highly organized, detail-driven Real Estate Virtual Assistant with almost three years of experience in lead generation, cold calling, CRM management, appointment setting, and client follow-ups.

I deliver high-quality work at an affordable rate, along with excellent communication, professionalism, and the ability to work independently. I’m passionate about helping clients find solutions and turning opportunities into successful deals. On a daily basis, I’m capable of making 200 to 250 calls and generating 2 to 3 solid leads. Let’s collaborate and help your business grow!

Not Your Typical Virtual Assistant

Hi! I’m Rica Joy Reyes a Non-Voice Virtual Assistant with experience in Customer Service, Admin Support, Social Media Management, Skip Tracing, Lead Generation (no calls), and Legal Document Preparation.I’ve worked on a wide range of tasks from organizing back office operations to handling client communication through tools like RingCentral and Smart Contacts. I also manage a client’s Facebook page, where I help with posting, replying to messages, and keeping everything active and engaging.Here’s what I can help you with:Customer Service (Chat, Email, Texting)Admin & Back Office TasksSocial Media Management (Facebook Page Handling)Skip Tracing & Online ResearchLead Generation (No Phone Calls)Preparing Legal Documents & Creating Family Trees (Affidavit of Heirship)Texting & Email Communication via RingCentral & Smart Contacts I’m reliable, easy to work with, and I enjoy tasks that require focus, accuracy, and good communication. My goal is to support your business by taking care of the details so you can focus on the bigger picture.

If you’re looking for someone organized, proactive, and committed to delivering great work, I’d love to be part of your team.

I am a highly adaptable and results-driven professional with over 10 years of experience in customer service, technical support, B2B sales, fraud analysis, and executive assistance. My background spans multiple industries including telecommunications, finance, energy, software, and real estate.

I have a strong foundation in resolving customer concerns, advanced troubleshooting, and handling high-level technical issues remotely. My tenure in the financial sector as a Risk Operations Analyst with J.P. Morgan enhanced my analytical skills and precision in fraud detection and transaction monitoring.

As a Sales Executive and Real Estate Virtual Assistant, I developed expertise in B2B outreach, lead generation, skip tracing (using BatchLeads and other tools), CRM management (Zoho, Salesforce, Podio, REIReply), and calendar coordination for executives. My admin roles also equipped me with hands-on experience in financial tracking, email and calendar organization, and CEO-level support.

My broad range of abilities has been refined by my substantial background in customer service, virtual help and of course in sales. One of my best traits is that i have excellent verbal and writing communication skills which I enhanced more in doing the cold calling and chat moderator, which helps me to establish rapport with clients and communicate ideas properly. I have excellent time management skills and very organized, therefore I always make sure to finish projects on time and meet deadlines. I am proficient in a variety of technical areas, such as navigating tools, productivity, email marketing, and the CRM systems.

My goal as an employee is to be recognized for my dependability, tenacity, and proactive demeanor. My goals are constantly do excellent work, adjust to changing situations, and look for methods to enhance procedures and results. My objective is to be recognized as a committed and reliable professional who, with my abilities, work ethic, and upbeat demeanor, brings value to any team or project.

Hello! I’m thrilled to connect with you here on OLJ. I’m truly passionate about land real estate. There’s something magical about connecting people with their dream properties!
As a dedicated land real estate texter and skip tracer with 3 years of experience, I've honed my skills in lead generation and market analysis. I am a results-driven professional with a strong work ethic. I am proficient in SMS marketing platforms and CRM software. I'm eager to learn and leverage my skills to help you achieve your goals.
Let’s connect—I’m just a message away. Thank you!

Detail-oriented Real Estate VA and Lead Generation Specialist with hands-on experience in off-market property research, skip tracing, SMS lead qualification, and CRM management for US-based acquisition teams. I use PropStream, Zillow, Land Portal, SmarterContact, TruePeopleSearch, and Google Sheets daily to build verified lead pipelines that acquisitions teams can act on immediately. Previously produced 1,000+ SEO-optimized research pieces for -----------, bringing the same research discipline to every lead I generate.

I bring over 20 years of experience in the service industry, building strong relationships through customer support, sales, administration, and digital business operations.

My career began in 2006 in the BPO industry, supporting international brands in sales and customer communications. That experience built a strong foundation in client service, organization, and relationship management—skills that continue to shape the way I support businesses today.

In 2019, I transitioned into remote work and expanded my expertise into virtual business support, lead generation, skip tracing, CRM management, data research, digital marketing, and visual design. Since then, I've worked with offshore clients across various industries, helping them organize information, build accurate databases, validate leads, streamline workflows, and strengthen their digital presence.

My journey as a visual designer didn't begin in a classroom—it began with curiosity. Long before design became part of my profession, I enjoyed creating graphics simply because I loved bringing ideas to life. What started as a hobby evolved into a passion for creating visuals that are not only attractive but also purposeful. Today, I design logos, social media graphics, presentations, marketing materials, and digital products that help businesses communicate their message with clarity and consistency.

On the research side, I specialize in skip tracing, lead research, and data validation, using public records and trusted data sources such as county assessor websites, clerk records, business registries, FastPeopleSearch, TruePeopleSearch, carrier lookup tools, and other location-specific resources. My goal is always to deliver accurate, organized, and actionable information that clients can confidently use for sales, marketing, acquisitions, and business development.

Whether I'm building a targeted lead list, organizing business operations, creating engaging marketing materials, or managing digital campaigns, I approach every project with the same mindset: be reliable, be thorough, and create meaningful value.

I believe businesses grow faster when they have dependable support behind the scenes. By combining creativity, research, organization, and strategic thinking, I help business owners spend less time managing day-to-day tasks and more time growing their business while making room for what matters most—their families and themselves.

**Core Expertise
> Skip Tracing & Lead Research
> Data Validation & Database Management
> Google Sheets & CRM Management
> Real Estate Research & Property Data
> Digital Marketing Support
> Social Media Management
> Canva Graphic Design & Brand Assets
> Email & Administrative Support
> Workflow & Operations Management

***PREFERRED TO BE CONTACTED THROUGH WHATSAPP FOR PHONE CALLS -----------***

VISIT MY PORTFOLIO FOR VISUAL DESIGN & DIGITAL MARKETING >> -----------

Professional Summary:
__________________________________________________________________________________
Real Estate Virtual Assistant with 5+ years of experience using County Website, CRM, MLS and Skip Tracing to get accurate emails and phone numbers of a property owner.

Friendly BSBA major in Marketing Management graduate. Looking for work as Real Estate Virtual Assistant, Personal Assistant, Social Media Management and Media Buyer role to help business owners grow their sales.

Skills Section:
__________________________________________________________________________________

Hard Skills (Tools & Tech):
CRM (Podio, Zoho, Pipe Drive, PropStream, REsimpli) and more
Google docs, spreadsheet, slide, classroom
MS Word, Excel, Power point
Web research, Skip Tracing, Lead generation
Canva for simple designs like flyers, Logo and other templates
Real Estate Eviction, Probate, Tax Delinquent, Skip Tracing, Real Estate Transaction Coordinator

Soft Skills (Work Style):
Creativity, Collaboration, Time Management, Attention to Detail
Social Media Marketer
Sales and Marketing


I would love to discuss how I can help streamline your operations and give you back 30+ hours a week to focus on your clients. Thank you for your time and consideration message me NOW!

Best Regards,
Mary Malonzo

I've been through BPO companies basically Call Center Representative(CSR) I am also good at typing i'm a good when it comes on typing as well as MS Word although I am far being an expert on it. I want to earn as well and to help you build your business. I am trainable.

Hello!

I have more than 6-year experience in Data Entry, Skip Tracing, and Online research work. I always maintain the best quality in each of my works and give priority to client satisfaction.I have experienced in;

Data Entry
Data Mining
Skip Tracing
Real Estate
Virtual Assistant
Online Research
Real Estate

ManagementUS Real Estate (Skip tracing, probates, MLS, and Real estate CRMs), Data Entry (Reisift CRM, Propstream, Zillow, Trulia, Realtor, and others), Web Research/Data Mining, US Real Estate, Microsoft Office tools.Client satisfaction has always been my top priority and I believe that having good communication and working relationship with your clients are the factors in achieving a successful project.

I look forward to meeting you and potentially working together to grow your business.

Best Regards
Mon

Highly skilled Data Entry and Online Web Research Specialist with strong expertise in Data Management, Data Collection, and Information Verification.

Proficient in Lead Generation, Contact List Building, Email Finding, and Data Mining using advanced online tools and professional research methods to ensure high accuracy and deliverability.

Experienced in Real Estate Research, Property Data Collection, Skip Tracing, and B2B Lead Generation, including finding emails, phone numbers, company details, and decision-makers for individuals and businesses.

Strong skills in Internet Research, Email Outreach, LinkedIn Outreach, CRM Management, Microsoft Excel, Google Sheets, Web Scraping, and Database Management.

Detail-Oriented, Reliable, and Deadline-Driven Professional committed to delivering accurate data, high-quality leads, and results-focused virtual support to help businesses grow.

Real Estate Research & Acquisition Assistant with experience in wholesale deals, industrial property data analysis, and market research. Skilled in sourcing, evaluating, and organizing property opportunities to support informed investment decisions

Customer Service & Admin VA with 5+ years supporting U.S. real estate clients. I manage CRM systems (Podio/Airtable), maintain 3,000+ property records, handle 80–120 daily chat/email interactions, and combine lead generation and skip tracing with reliable customer care to keep pipelines warm and workflows efficient.

High-Value Tasks I Can Handle For You:

• Customer Relations & Flexible Support: Handling backend admin support and client coordination with a solid customer care background, with the ability to step into inbound/outbound voice calls as needed by operations.

• Omnichannel Customer Support (Chat & Email Focused): Managing incoming inquiries, resolving customer/buyer concerns via chat, text, or email, and ensuring rapid response times to keep leads warm.

• Distressed Lead Generation: Deep research and data pulling from U.S. county records, specializing in foreclosures, probates, evictions, tax foreclosures, deceased individuals, and finding heirs.

• Rigorous Skip Tracing: Running high-volume lists through SmartSkip combined with strict manual verification to secure accurate owner contact info.

• Pipeline & CRM Architecture: Building, maintaining, and auditing lead cards in Podio and Airtable to eliminate data duplicates and keep records clean.

• Outbound Campaign Launching: Preparing and coordinating SMS and email outreach utilizing setups like REI Reply, Smarter Contact, SlyText, and Quo.

• Digital Driving for Dollars: Pinpointing off-market opportunities virtually via targeted Google Maps tracking.

Systems & Tools Mastered:
• Real Estate Tech: Podio | Airtable | REI Reply | SmartSkip | OpenPhone | Zillow
• Data & Operations: Google Sheets & Microsoft Excel (Tracking, reporting, basic formulas)
• Team Sync: Slack | -----------
• Marketing & Creative: Canva | Facebook Ads | Basic SEO | Basic Elementor

Proven Results:

• Top-Tier Reliability: Delivered support across various freelance real estate campaigns with a proven history of 5-star client feedback on Upwork for accuracy and workflow management.

• Data Competency: Handled massive, complex property datasets while maintaining high accuracy and structure under tight investor timelines.

Need to clean up a messy spreadsheet or scale your skip tracing outreach this week?

Send me a message, and let’s talk about your business goals!

Results-driven and versatile professional with experience in data entry, skip tracing, business management, construction operations, and music performance. Proven ability to manage multiple responsibilities, deliver accurate work under pressure, and adapt quickly in fast-paced environments. Strong work ethic with a focus on efficiency, problem-solving, and client satisfaction.