Customer Support Specialist | Zendesk + Email/Chat/Phone | 2 Yrs Exp

Handled email support for customer inquiries, order tracking, delivery concerns, refunds, replacements, and issue resolution while maintaining response quality, professionalism, and customer satisfaction.

Provided customer service support by responding to inquiries, resolving customer concerns, handling order-related issues, and maintaining high-quality communication and customer satisfaction.

Experienced in Microsoft 365, including Outlook, Word, and Excel, for email communication, document preparation, data tracking, and administrative support.

I have experience using CRM tools to manage customer interactions across phone, email, and chat support. In my previous roles, I used CRM systems to document customer concerns, update account details, track orders, process refunds, handle follow-ups, and keep accurate case records. This helped me stay organized, respond efficiently, and provide a smooth customer experience. My CRM experience also strengthened my attention to detail, multitasking, and ability to manage multiple customer concerns in a fast paced environment.

Used Zendesk to handle inbound customer tickets and create outbound tickets for follow-ups and case resolution. Managed customer support through email and chat, documented case details, and used macros to provide efficient, accurate, and professional responses. Helped maintain organized ticket handling and consistent communication across customer concerns.

Handled inbound customer calls to assist with inquiries, resolve concerns, provide updates, and maintain clear, professional communication. Focused on understanding customer needs, giving accurate information, documenting concerns properly, and helping ensure a positive customer experience.

Basic knowledge of Shopify gained through self-study on YouTube, including order management, customer details, product information, and general e-commerce workflow.