Joyce
Email & Customer Support Specialist | 7+ Years Experience | CRM & Ticket Expert
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $5.81/hour ($1,120.00/month)
Bachelors degree
Last Active
July 6th, 2026 (2 days ago)
Member Since
April 29th, 2019
Profile Description
Hi! I’m Joyce — a reliable and detail-oriented Customer Support Specialist with 7+ years of experience in BPO and remote support roles.
I specialize in:
•
• Customer inquiries & issue resolution
• CRM documentation & case tracking
• Appointment scheduling & admin support
• SLA & KPI compliance
I’ve supported U.S. and UK-based clients in property management, telecommunications, and e-commerce, maintaining high CSAT scores and fast response times.
If you need someone professional, responsive, and solution-focused — I’m ready to help your business grow.
Let’s work together.
Top Skills
Customer Support » Email Support
Experience: 2 - 5 years
Other Skills
Customer Support » Technical Support
Experience: 2 - 5 years
Customer Support » Phone Support
Experience: 5 - 10 years
Customer Support » Phone Support » English Speaking
Experience: 2 - 5 years
Customer Support » Customer Service » Gorgias
Experience: 1 - 2 years
Professional Services » Management Services » Property Management
Experience: 2 - 5 years
VA for a Property Maintenance company
Customer Support » Ecommerce » Shopify
Experience: 1 - 2 years
Basic Information
- Age
- 32
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Taguig, Manila
- Tests Taken
- IQ
- Score: 125
- DISC
- Dominance: 30%
- Influence: 7%
- Steadiness: 36%
- Compliance: 27%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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