Virtual Assistant

Experienced Virtual Assistant skilled in handling administrative tasks, calendar and email management, research, and data organization. Ensures efficient workflows and timely completion of deliverables.

5+ years of experience providing professional customer support via phone, chat, and email. Strong communication skills with empathy and a problem-solving mindset to maintain client satisfaction.

Managed online stores and experienced in product listing, price updating, order fulfillment, and SKU synchronization using API tools.

Accurate and detail-oriented data encoder experienced with Google Sheets, MS Excel, and CRM systems. Maintains confidentiality and data integrity in every record handled.

Handling email in assisting costumer's concerns in a timely manner.

Maintaining accurate documentation

Utilizing APIs to seamlessly synchronize product details such as variants, sizes/colors, quantities, SKUs, images, and pricing. I ensure all product listings are accurate, visually appealing, and optimized to attract and convert customers. With a keen eye for detail, I excel at crafting clear and engaging product titles and descriptions that align with visuals to enhance the customer experience.

Highly organized, dependable, and self-motivated. Able to prioritize multiple tasks, meet deadlines, and maintain consistent work quality in remote setups.

I was able as well to participate in Zoom online training for tools navigation using Practicefusion EHR, appointment scheduling, obtaining patient demographic information, medical notes and managing appointment follow ups.

I was an Account Associate in a BPO for the Retail business, where I handled customers' queries and tracked orders

I completed an online course and received a certificate in HIPAA Compliance and Cybersecurity Awareness.

Proficient in Microsoft Excel for organizing, analyzing, and presenting data accurately. Skilled in creating spreadsheets, reports for business tracking, and performance monitoring. Experienced in using Excel for product research, sales reports, and daily task summaries to ensure data accuracy and efficiency.

I am proficient in using Canva for website creation, presentations, content, and editing documents and images.

Completed online courses in medical billing, coding (AAPC), and healthcare documentation. Understands patient charting, copay, deductible, out-of-pocket, and PHI management.

Experience moderating Facebook groups, creating posts using Canva, scheduling content through Buffer, and managing online engagement following community guidelines.