Vivian
Customer Service Representative | Team Lead| E-commerce
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $5.79/hour ($1,120.00/month)
Bachelors degree
Last Active
July 6th, 2026 (3 days ago)
Member Since
October 1st, 2018
Profile Description
Hello! I am
EXPERTISE & EXPERIENCES:
A. Resolution & Satisfaction
* First Contact Resolution (FCR), Conflict Resolution, and Problem-solving
* Customer Care, Customer engagement, and Customer Satisfaction (CSAT)
* De-escalation driven by empathy and patience
* Accurate issue diagnosis through active listening
B. Operations & Sales
* Multi-channel communication
* Order Management (Fulfillment, Returns, and Refund processing)
* Chargeback and Dispute Handling
* Generate sales (upselling) through effective call handling
C. Leadership & Knowledge
* Assist with the hiring process
* Coach, mentor, and train new and tenured tea
* Product and Service Knowledge
* Knowledge Database Management (KNDB)
* Basic Social Media content creation
* Research, Reporting, and Accurate Data Management
PROFICIENT IN USING:
* CRM: LiveAgent
* E-commerce/Payments: Shopify, eBay, AliExpress, PayPal, BlueSnap, Chargeback 911
* Communication/Task Handling: Slack, Trello, Calendy,
* Data Entry/Reporting: Google Workspace, Microsoft Office
* Marketing/Design: Canva, Adobe Express, Capcut
* Tracking/Logistics: Aftership, Sendle
WHY YOU SHOULD HIRE ME?
For me, top-tier support goes beyond closing tickets—it’s about protecting your reputation and actively driving business growth. I am a dedicated, fast learner ready to quickly master your systems and workflows, guaranteeing exceptional results and a valuable asset to your team from day one.
Top Skills
Customer Support » Email Support
Experience: 5 - 10 years
Handle 10-20 emails/tickets an hour. Providing First Contact Resolution (FCR) and ensuring Customer Satisfaction (CSAT).
Customer Support » Chat Support
Experience: 5 - 10 years
Handle 1-5 live chats simultaneously.
Customer Support » Phone Support
Experience: 5 - 10 years
Handle inbound calls to address customer inquiries and complaints. Conducting outbound calls to potential customers/leads.
Other Skills
Customer Support » Ecommerce » Shopify
Experience: 5 - 10 years
Navigate Shopify from product listings, generating invoices, and creating and fulfilling orders, as well as processing refunds and returns.
Customer Support » Social Media Moderation
Experience: 5 - 10 years
Keep an eye on platforms like Facebook and Instagram to protect brand image and engage with customers positively.
Customer Support » Product Knowledge
Experience: 5 - 10 years
Involves a comprehensive, practical, and strategic understanding of the products. Leveraging product information to drive customer satisfaction, sales, and business results.
Office and Administration » Team Leadership
Experience: 5 - 10 years
Conduct monthly team meetings and 1-on-1 coaching as well as spot-checking for quality assurance purposes.
Marketing » Content Creation » Social Media Content Creation
Experience: 5 - 10 years
Creating and scheduling simple social media content using Canva, CapCut, and Adobe Express to promote products and special offers.
Office and Administration » Personal Assistant
Experience: Less than 6 months
Doing research and creating simple reports, presentations, and other materials as needed using Microsoft Excel, PowerPoint, and Word.
E-Commerce » Order processing
Experience: 5 - 10 years
Fulfilling orders using eBay and AliExpress, as well as communicating with suppliers/sellers about any concerns.
Coaching » Training and Development
Experience: 5 - 10 years
Assisting in the hiring process, as well as onboarding and training of new hires. Conducting monthly team meetings and 1-on-1 coaching.
Customer Support » Customer Service » Chargeback Analysis
Experience: 5 - 10 years
Handling PayPal disputes and chargebacks, including communicating with the right department, couriers, and collecting evidence.
Basic Information
- Age
- 31
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Santo Tomas, Batangas
- Tests Taken
- IQ
- Score: 116
- DISC
- Dominance: 26%
- Influence: 14%
- Steadiness: 30%
- Compliance: 30%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“We'll definitely continue to hire people using Onlinejobs because it has taken our agency to the next level”
- Marc Diez
You have successfully pinned this profile! You can manage pinned profiles in your Employer dashboard.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.