Brent

Home-based Customer Service Representative/Technical Support

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Overview

Looking for full-time work (8 hours/day)

at $12.47/hour ($2,400.00/month)

Bachelors degree

Last Active

January 16th, 2026 (150 days ago)

Member Since

February 6th, 2018

Profile Description

IT Analyst with 8+ years of experience in both BPO and ITO industries.
• Skills:Proficient in monitoring, troubleshooting and service management tools like Zendesk and Salesforce. Currently, a systems and servers monitoring support that oversees any crucial events and reports to resolving IT groups.
• Career highlights: - Delivered consistent team SLA score of 100% in Monitoring support from 2023 Q1 to present. - Resolved massive volume of i ---------- /support request tickets in 2022 Q2-Q3. - 2022 Q2 top team in ProV International client. - Perseverance award in DFI Retail Group. - Extended seasonal contract in Balsam Brands for performance. - Promoted from partners support tier I to partners support II in a ride-sharing app at Telus International. - Scored 98% on Intern assessment at Securities and Exchange Commission.

Top Skills

Experience: 5 - 10 years

Experience: 5 - 10 years

Other Skills

Experience: 5 - 10 years

Experience: Less than 6 months

Experience: 5 - 10 years

Experience: 1 - 2 years

Experience: 2 - 5 years

Experience: 5 - 10 years

Experience: 1 - 2 years

Basic Information

Age
33
Gender
Male
Website
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Address
Antipolo, Rizal
Tests Taken
None
Government ID
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