Maribel
Virtual Assistant|Shopify|Gorgias|Cust Service| E-commerce
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.00/hour ($704.00/month)
Bachelors degree
Last Active
August 2nd, 2024 (131 days ago)
Member Since
May 9th, 2011
Profile Description
Hello! I'm a seasoned Customer Service Specialist (with over 10 years of experience in office setting and 7 years in remote setup) dedicated to providing exceptional support and ensuring customer satisfaction. My expertise spans technical/ customer support, conflict resolution, and administrative tasks. I thrive in high-pressure, target-driven environments and am committed to delivering outstanding results. Let's collaborate to elevate your customer service experience!
I have amassed extensive experience in the call center industry (Business Process Outsourcing), particularly in Customer Service and Technical support, over several years. Beyond effectively resolving customer concerns, I have refined my ability to handle irate and dissatisfied customers, consistently transforming their experiences through exceptional service via
My experience also includes managing tickets, where I have developed the skills needed to excel in high-pressure, target-driven environments. I am highly motivated, diligent, and actively seeking my next career challenge.
Platforms/Apps/Websites I am accustomed to:
- Zendesk
- Shopify ( Add products, update inventory, process/create or cancel orders)
- Gorgias
- Gmail
- Google Sheet/ Pages
- Google Sites
- Slack / Whatsapp/
- AliExpress
- Ebay
- WooCommerce (listing products)
-
- Klayviyo (scheduling marketing
-SkedSocial (scheduling Instagram posts, creating captions)
Key Skills and Experience:
*Exceptional Customer Service: Extensive experience in handling customer inquiries, resolving issues, and ensuring a positive customer experience. Adept in complaint handling.
*Technical Support: Proven track record in providing effective technical support, troubleshooting, and resolving complex issues efficiently.
*Conflict Resolution: Adept at managing irate and dissatisfied customers, turning negative experiences into positive outcomes through excellent communication and problem-solving skills.
*Administrative Support: Practical knowledge in administrative tasks including order management, shipment tracking, and data handling.
*Organizational Skills: Strong ability to multitask, prioritize workloads, and manage time effectively in high-pressure, target-driven environments.
*Communication Skills: Excellent verbal and written communication skills, fostering positive relationships with customers and colleagues.
*Software Proficiency: Proficient in using various software and systems for data management, documentation, and customer support operations.
*Independent and Collaborative: Self-motivated with the ability to work independently as well as part of a team.
What I Offer:
*Customer Satisfaction: A commitment to delivering exceptional service and ensuring every customer interaction is positive.
*Efficient Problem Solving: Quick and effective resolution of customer issues, minimizing downtime and enhancing user experience.
*Reliable Support: Dependable and consistent support, available to assist with customer inquiries and technical issues.
*Continuous Improvement: A proactive approach to learning and improving processes, ensuring up-to-date and efficient customer service practices.
Top Skills
Professional Services » Management Services » E-Commerce Management
Experience: 2 - 5 years
Managed end-to-end e-commerce operations, overseeing a catalog of 500+ products, ensuring accurate product listings, pricing and availability. Technologies used: - E-commerce platforms (Shopify, WooCommerce, Ebay) - Email marketing tools (Klayviyo)
Customer Support » Email Support
Experience: 5 - 10 years
Deliver exceptional assistance and resolve customer inquiries with our Email Support team. As a customer support specialist, you'll manage and respond to customer emails, ensuring timely and accurate solutions.
Customer Support » Social Media Moderation
Experience: 2 - 5 years
Ensure a positive experience for our online community. Monitor and manage interactions on our social platforms, addressing customer inquiries, resolving issues, and fostering a friendly and engaging environment. The role includes responding to comments, messages, and reviews, as well as removing inappropriate content and escalating concerns as needed. Leverage my communication skills and attention to detail to maintain our brand's reputation and build strong customer relationships. Become a key player in enhancing our social media presence and customer satisfaction.
Other Skills
Receive, track, and manage customer inquiries from multiple channels (email, social media, chat) all in one place. Prioritize, assign, and track tickets. Provide timely and professional responses. To streamline repetitive tasks, associates can use pre-defined macros (templates) for common responses and automate workflows, saving time and ensuring consistency in responses.
Customer Support » Ecommerce » Shopify
Experience: 2 - 5 years
Provide exceptional customer service for Shopify-based online stores. Assist customers with inquiries, orders, and troubleshooting via email, and social media. Utilize Shopify's platform to manage orders, update product information, process returns, and ensure a seamless shopping experience. Maintain a high level of professionalism and empathy while resolving customer issues efficiently.
Customer Support » Customer Service » Gorgias
Experience: 2 - 5 years
Through Gorgias, I can engage with customers via email, social media comments, and direct messages. Ensures no message goes unanswered, providing a seamless customer service experience.
Basic Information
- Age
- 39
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Daet, Camarines Norte
- Tests Taken
- IQ
- Score: 103
- DISC
- Dominance: 23
- Influence: 9
- Steadiness: 35
- Compliance: 33
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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