Emilio

Customer Service Support / Virtual Assistant

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Overview

Looking for full-time work (8 hours/day)

at $2.82/hour ($544.00/month)

Bachelors degree

Last Active

July 2nd, 2026 (8 days ago)

Member Since

September 1st, 2017

Profile Description

E-Commerce Customer Support | Order Processing | Refunds & Chargebacks | 7+ Years Experience

Hi, I’m Emil Del Rosario III, a dedicated Customer Service and E-Commerce Support Specialist with over 7 years of experience supporting international customers through email, chat, and phone.

I’ve worked with Amazon accounts, Sainsbury’s Groceries Online (UK), LawnStarter (US), and other e-commerce platforms handling:

• Order tracking and fulfillment support
• Returns and refunds processing
• Chargeback and fraud review
• CRM documentation and case management
• Handling senior citizens and PWD customers with patience and empathy
• Assisting customers with hearing difficulties through clear communication

I take ownership of every case I handle. Whether it’s a delayed order, wrong item, billing concern, or escalation, I make sure customers feel heard and supported — while also protecting company policies and preventing losses.

I’m detail-oriented, calm under pressure, and highly organized in fast-paced environments. I understand that in e-commerce, speed and accuracy are critical.

If you’re looking for someone reliable, proactive, and customer-focused, I’d be happy to support your business.

Top Skills

Customer Support

Experience: 5 - 10 years

Customer Support » Email Support

Experience: Less than 6 months

Customer Support » Chat Support

Experience: 1 - 2 years

Other Skills

Marketing » Email Marketing

E-Commerce

Experience: 6 months - 1 year

Customer Support » Phone Support » English Speaking

Office and Administration » Email Management

E-Commerce » Order processing

Experience: 6 months - 1 year

Marketing » CRM » Zendesk

Experience: 6 months - 1 year

Marketing » Marketing Analytics » Google Analytics

E-Commerce » Inventory Management » Quality Control

Real Estate » Lead Generation

Customer Support » Technical Support

Customer Support » Ecommerce » Amazon

Experience: 6 months - 1 year

Office and Administration » Data Entry

Basic Information

Age: 51

Gender: Male

Website: Sign Up with Pro Account to View

Address: Cavite City, Cavite

Tests Taken: IQ
Score: 120: DISC
Dominance: 31
Influence: 16
Steadiness: 36
Compliance: 18: English
C1(Advanced)

Government ID: Sign Up with Pro Account to View

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