Ecommerce Customer Support VA | Email & Chat Support | Order Management

Overview

Looking for full-time work (8 hours/day)

at $4.05/hour ($781.57/month)

Bachelors degree

Last Active

June 24th, 2026 (today)

Member Since

June 11th, 2026

Profile Description

E-commerce Customer Support Specialist | Shopify & Amazon VA

I am a results-driven Customer Support Specialist with 7 years of premium corporate experience in top-tier global organizations, including major in-house financial and technology giants like Synchrony Financial and Cognizant.

While I am transitioning my expertise into the direct virtual assistant space, my extensive corporate background means I operate with a world-class standard of professional discipline, data security compliance, and operational efficiency. I specialize in managing daily customer and store operations for Shopify, Amazon, and eBay businesses—focusing strictly on protecting your store ratings, keeping response times low, and driving customer loyalty.

What I Bring to Your E-commerce Team:

* 7 Years of Elite Corporate Foundation: Proven track record working under strict KPIs, metrics, and high-volume corporate demands with premium international clients.
* Multi-Platform Competency: Proficiently trained in the Shopify backend, Amazon Seller Central, eBay, and helpdesk ticketing tools like Zendesk.
* E-commerce & Financial Support: Expertly handle payment transactions, order tracking, delayed shipments, and cancellations via email and live chat.
* Back-Office Operations: Highly skilled in processing refunds/returns, managing supplier or buyer disputes (chargebacks), and basic order fulfillment with zero hand-holding.
* Metrics-Driven Performance: Trained to consistently maintain high CSAT (Customer Satisfaction) scores, navigate complex customer escalations, and communicate with flawless English fluency.

I am a self-directed professional who requires minimal supervision. I am looking for a direct, long-term partnership where I can take customer support completely off your plate so you can focus entirely on scaling your business. I am ready to adapt to your specific workflows and start contributing from day one.