Erica
Admin VA | Ops VA | Customer Support Specialist
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $3.33/hour ($640.00/month)
Associates degree
Last Active
June 25th, 2026 (yesterday)
Member Since
May 8th, 2026
Profile Description
I am a highly experienced Customer Support Specialist and Virtual Assistant with over 5 years of experience handling international accounts such as DoorDash and Cathay Pacific. I specialize in Amadeus GDS, Salesforce, and Oracle Service Cloud.
My expertise extends to E-commerce management, where I have managed storefronts for Lazada, Shopee, and
Top Skills
Customer Support » Email Support
Experience: 5 - 10 years
Expert in managing high-volume email and ticket queues using Zendesk and Salesforce.
Customer Support » Chat Support
Experience: 5 - 10 years
Proficient in real-time chat support and Slack coordination for logistics and delivery.
Customer Support » Customer Service
Experience: 5 - 10 years
Extensive experience for travel and food delivery accounts.
Other Skills
Marketing » CRM » Salesforce
Experience: 2 - 5 years
Daily use for CRM, case management, and Stripe refund processing.
Office and Administration » Travel Planning » Amadeus
Experience: 1 - 2 years
Mastered PNR management and flight re-issuances for Cathay Pacific.
Customer Support » Ecommerce
Experience: 1 - 2 years
Managed storefronts, customer inquiries, and payment verification.
Customer Support » Sales Support » Lead Generation
Experience: 1 - 2 years
Qualified high-volume leads for auto warranty using Vicidial.
Office and Administration » Google Sheets
Experience: 2 - 5 years
Used for manual order tracking and data management across all roles.
Office and Administration » Personal Assistant
Experience: 1 - 2 years
Managed e-commerce storefronts for Lazada, Shopee, and FB Marketplace. Handled end-to-end order processing, payment verification, and customer inquiries for both physical and digital products.
Office and Administration » Problem Solving
Experience: 5 - 10 years
Uses strong analytical skills and logical reasoning to quickly find solutions for customer issues and task-related challenges.
E-Commerce » Order processing » Order Tracking
Experience: 1 - 2 years
Managed e-commerce operations, databases, and digital shop templates.
Virtual Assistant
Experience: 1 - 2 years
Managed e-commerce operations, databases, and digital shop templates.
Design » Graphic Design » Canva
Experience: 1 - 2 years
Created promotional graphics and templates for digital products.
Basic Information
- Age
- 28
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Antipolo, Rizal
- Tests Taken
- IQ
- Score: 111
- DISC
- Dominance: 31%
- Influence: 7%
- Steadiness: 25%
- Compliance: 37%
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
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