Current Employment Status:
Hired Full Time on Jun 12, 2026

Miho

Resilient Coach & Catalyst | Customer Support Training & Process Optimization Le

Verified

mark as hired

Overview

Looking for any work (8 hours/day)

at $8.30/hour ($1,600.00/month)

Bachelor's degree

Last Active

June 29th, 2026 (9 days ago)

Member Since

April 15th, 2026

Profile Description

Dedicated Customer Support Consultant with over 10 years of experience in technical support and customer service. Currently managing customer support operations at Thesis SM with previous roles at Focus Services and TTEC.

Expert in first-line technical support, incident triage, ServiceNow ticket incident and escalation management, troubleshooting and delivering exceptional service in SaaS and EdTech environments. Strong background in CRM systems, quality assurance, team coaching, training, and process optimization. Proficient in Google Workspace and Microsoft Office Suite with basic familiarity in Microsoft Azure. Known for a collaborative approach, unwavering integrity, strong grit, attention to quality, transparency and a genuine passion for empowering teams to achieve outstanding customer outcomes.

Top Skills

Customer Support » Email Support

Experience: 2 - 5 years

Customer Support » Technical Support

Experience: 10+ years

Customer Support » Customer Service

Experience: 10+ years

Other Skills

Professional Services » Management Services » Customer Support Management

Experience: 10+ years

Customer Support » Chat Support

Experience: 5 - 10 years

Customer Support » Phone Support

Experience: 10+ years

Customer Support » Customer Relationship Management

Experience: 2 - 5 years

Professional Services » Management Services » Bpo Operations Management

Experience: 6 months - 1 year

Professional Services » Management Services » Call Center Operations Management

Experience: 6 months - 1 year

Customer Support » SaaS

Experience: 1 - 2 years

Customer Support » IT

Experience: 1 - 2 years

Customer Support » Healthcare

Experience: 1 - 2 years

Office and Administration » Quality Assurance

Experience: 6 months - 1 year

Coaching » Training and Development

Experience: Less than 6 months

Office and Administration » Team Leadership

Experience: 6 months - 1 year

Basic Information

Age: 37

Gender: Female

Website: Sign Up with Pro Account to View

Address: Bacolod, Negros Occidental

Tests Taken: IQ
Score: 103: DISC
Dominance: 65%
Influence: 9%
Steadiness: 17%
Compliance: 9%: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”