Rhea

E-Commerce Customer Support Specialist | Zendesk, Shopify & B2B Support

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Overview

Looking for any work (8 hours/day)

at $4.96/hour ($960.00/month)

Bachelor's degree

Last Active

July 10th, 2026 (9 days ago)

Member Since

March 5th, 2026

Profile Description

When customers reach out, they want someone who listens, takes ownership, and gets things resolved. That's the approach I bring to every interaction.

Hi, I'm Rhea, an E-Commerce Customer Support Specialist with experience supporting international brands across email, live chat, and phone.

I can help with:

• Customer Service & Customer Experience
• Email, Chat & Phone Support
• Order Management & Tracking
• Returns, Refunds & Exchanges
• Escalation Handling
• B2B Support
• Shopify Store Support
• CRM Management & Documentation
• Customer Follow-Ups & Retention
• Queue Management & Team Support

I have experience supporting an international eyewear e-commerce brand and a fast-paced food service brand, helping customers with order concerns, account issues, product inquiries, prescription validation, and issue resolution.

Tools I've worked with:

• Zendesk
• Shopify
• Gladly
• Salesforce
• Gorgias
• Loop Returns
• LiveChat
• Slack
• Google Workspace

I'm dependable, detail-oriented, adaptable, and committed to delivering professional customer support that reflects your brand well.

If you're looking for a customer support specialist who can communicate clearly, take ownership, and provide a positive customer experience, I'd be happy to support your team.