Catherine

Customer Support Operations VA | Technical Support | CRM & Process Optimization

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Overview

Looking for any work (8 hours/day)

at $4.97/hour ($960.00/month)

High school diploma

Last Active

July 7th, 2026 (2 days ago)

Member Since

February 2nd, 2026

Profile Description

I am a dedicated Customer and Technical Support Specialist with hands-on experience in mobile network troubleshooting, billing support, and account management. I have assisted customers with connectivity issues, device concerns, warranty processing, and billing discrepancies while using multiple internal tools and CRM systems to diagnose and resolve issues efficiently.

I am experienced in handling phone, email, and chat support while maintaining accurate documentation in platforms such as Freshdesk, HubSpot, and Salesforce. I focus on clear communication, fast resolution times, and delivering a positive customer experience — even in high-volume environments.

In addition to resolving technical and billing concerns, I also identify opportunities to recommend relevant services based on customer needs. I am organized, dependable, and comfortable working independently in a remote environment.

I am currently seeking a long-term remote opportunity where I can contribute strong problem-solving skills, professionalism, and consistent support to a growing team.

Top Skills

Software » Network Administration » Network Troubleshooting

Experience: 1 - 2 years

Other Skills

Customer Support » Email Support

Experience: 2 - 5 years

Customer Support » Chat Support

Experience: 2 - 5 years

Customer Support » Technical Support

Experience: 2 - 5 years

I have hands-on experience providing technical support to customers, primarily assisting with troubleshooting service and system-related issues. In my previous role, I handled customer concerns through phone, email, and ticketing systems, ensuring each case was properly documented in the CRM. I assisted customers with VoIP-related concerns, account issues, and general troubleshooting while maintaining clear and professional communication. I also escalated complex cases when necessary and followed up to ensure resolution. My focus has always been on resolving issues efficiently while maintaining high customer satisfaction and accurate documentation.

Customer Support » Customer Service

Experience: 2 - 5 years

I have experience assisting customers with billing inquiries, invoice explanations, subscription concerns, and charge disputes. I ensured accurate documentation in the CRM system and followed company policies when processing adjustments or escalations. I focus on clear communication and professional conflict resolution. Billing concerns can often be sensitive, so I always remain calm, clearly explain policies, and work toward a fair resolution while protecting company guidelines.