Christopher
IT Service Desk | MSP | SaaS Support | Technical Support
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.48/hour ($864.00/month)
Associates degree
Last Active
July 4th, 2026 (4 days ago)
Member Since
May 1st, 2017
Profile Description
Technical Support Specialist with over 18 years of experience in IT and customer support, delivering Tier 1 and Tier 2 technical assistance across enterprise and managed service provider (MSP) environments. Proven track record of providing exceptional customer service, resolving complex technical issues, and ensuring a positive end-user experience.
I have experience supporting SaaS and Human Capital Management (HCM) platforms, particularly Dayforce HCM, where I provide advanced technical troubleshooting and client support. My background also includes chat-based customer support in a BPO environment, which strengthened my communication, problem-solving, and customer engagement skills. I am passionate about combining technical expertise with a customer-focused approach to help users achieve successful
outcomes.
Top Skills
Other Skills
Customer Support » Technical Support
Experience: 10+ years
I have over 16+ years of experience as a Technical support representative from various big enterprices here in Cebu City.
Customer Support » SaaS
Experience: 2 - 5 years
I supported a Human Capital Management (HCM) SaaS platform at the Tier 2 level, where I handled technical and functional issues, performed root cause analysis, reviewed application logs, and collaborated cross-functionally to resolve complex cases. I take pride in strong documentation practices, process improvement initiatives, and maintaining high first-call resolution rates.
Cloud Services » Azure » Security - Azure Active Directory
Experience: 2 - 5 years
Systems Administration » Windows Administrator
Experience: 5 - 10 years
Office and Administration » Microsoft 365
Experience: 2 - 5 years
Software » Network Administration » Active Directory
Experience: 2 - 5 years
Software » Network Administration » Network Troubleshooting
Experience: 2 - 5 years
Basic Information
- Age
- 46
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Cebu City, Cebu
- Tests Taken
- IQ
- Score: 131
- DISC
- Dominance: 21
- Influence: 7
- Steadiness: 39
- Compliance: 33
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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