Marlon

Application Support, Service Desk Analyst, Pre-sales Engineer, Tech Spport

70 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $7.56/hour ($1,454.56/month)

Bachelors degree

Last Active

June 15th, 2025 (365 days ago)

Member Since

May 18th, 2025

Profile Description

Experienced ITIL v3 Certified Application Support and IT Support Specialist with 19+ years delivering L1 and L2 technical support in fast-paced service desk, BPO, and managed services environments. Skilled in troubleshooting, i ---------- management, user administration, and supporting SaaS and hybrid cloud/on-premise applications. Proficient in ITSM tools such as ServiceNow and ConnectWise, aligned with ITIL best practices. Known for providing reliable, high-quality support, driving first-contact resolution, and collaborating effectively with cross-functional teams. Experienced in onboarding and mentoring new hires, and leading knowledge-sharing initiatives that improve team performance and customer satisfaction.
References can be provided upon request.

Top Skills

Experience: 10+ years

Experience: Less than 6 months

Experience: 5 - 10 years

Other Skills

Experience: 5 - 10 years

Experience: 5 - 10 years

Experience: 5 - 10 years

Experience: 2 - 5 years

Experience: 2 - 5 years

Experience: 5 - 10 years

Experience: 1 - 2 years

Experience: 2 - 5 years

Experience: 2 - 5 years

Experience: 2 - 5 years

Basic Information

Age
49
Gender
Male
Website
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Address
Mandaluyong, Metro Manila
Tests Taken
IQ
Score:  118
DISC
Dominance: 11
Influence: 15
Steadiness: 39
Compliance: 35
English
C2(Advanced/Mastery)
Government ID
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