Customer Service Expert with 8 years of solid experience and 4 years as an eCommerce Virtual assistant. I manage customer service and end-to-end processes for eCommerce marketplaces such as Amazon, Shopify, and Etsy. I am a highly organized and hard-working individual who would like to secure employment with a reputable company, where I can utilize my skills and expertise to the maximum. I look forward to an interview with you and the opportunity to create and grow as your new Customer Service/ Ecommerce Virtual Assistant.
Amazon VA - FBM/DropshippingCustomer serviceOrder fulfillmentTracking order shipmentProduct ListingInventory ManagementManaging returns/refundCoordinating with vendors about an order issue.
Amazon VA - FBA/Private LabelCustomer serviceCreating multi-channel fulfillment orderInventory ManagementMonitoring or removing negative feedbackChecking reviewsCreating FBA shipmentCreating Coupons & DiscountsRequest removal orders, reconciliation, and other FBA shipment issuesCalling FBA Support for blocked listing, suspended, and reporting Hijackers/CounterfeiterMonitoring hijackerManual product researchManychat messagingZendesk tickets support.Shopify VAShopify Store set-upBasic Shopify theme customizationBasic logo and Graphic DesignProduct SourcingProduct listing, description, image editingOrder ManagementCustomer serviceManaging returns/refundAdding Tags/
Training for Social Media ManagementTraining course for Social Media, Basic Website & content creation. Basic Photo & Video Editing.
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 1 - 2 years
Experience: 5 - 10 years
Experience: 2 - 5 years
Experience: 5 - 10 years
Experience: 6 months - 1 year
Experience: 6 months - 1 year
Experience: 2 - 5 years
Experience: Less than 6 months
Experience: 2 - 5 years
Experience: Less than 6 months
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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