Overview
Looking for full-time work (8 hours/day)
at $9.96/hour ($1,920.00/month)
High school diploma
Last Active
July 7th, 2026 (yesterday)
Member Since
November 21st, 2024
Profile Description
I’m an IT support professional with over five years of combined experience in technical and customer-facing roles. I started my career in customer service, where I developed strong communication and problem-solving skills while handling high-volume inquiries.
I then moved into IT Helpdesk, where I spent two years troubleshooting hardware, software, and network issues, supporting end users, and managing tickets to ensure smooth daily operations. After that, I worked as a Technical Support Specialist for a year and a half, resolving more complex technical concerns and guiding customers through detailed solutions.
What I really enjoy is bridging the gap between technology and users making technical solutions easy to understand and ensuring a positive customer experience. I’m now looking for an opportunity where I can continue growing technically while contributing to a team that values efficiency and service excellence.
Top Skills
Customer Support » Email Support
Experience: 2 - 5 years
Answer email based concerns by the users and provide end user support. Respond to emails in a timely manner and provide accurate information.
Customer Support » Chat Support
Experience: 5 - 10 years
Answer Chat regarding inquiries, requests, and issues that the customers are experiencing.
Customer Support » Technical Support
Experience: 1 - 2 years
handles troubleshooting and resolving technical issues for customers
Customer Support » Customer Service
Experience: 2 - 5 years
Answer Phone calls, Email, Chats from Customers/Users that would like to seek assistance.
Other Skills
Cloud Services » Azure » Security - Azure Active Directory
Experience: Less than 6 months
Assign necessary Licenses, Group creation, Group adding, Accessing workstation details.
Office and Administration » Microsoft 365
Experience: 2 - 5 years
Performing troubleshooting steps with Microsoft 365 applications such as Outlook, Excel, Word, Etc.
Software » Network Administration » Active Directory
Experience: 2 - 5 years
Creation of Domain Accounts, Performing password reset, and Account maintenance.
Customer Support » Helpdesk Support
Experience: 1 - 2 years
Providing assistance with software, hardware, or network problems.
Basic Information
- Age
- 28
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Binan, Laguna
- Tests Taken
- IQ
- Score: 108
- DISC
- Dominance: 39%
- Influence: 10%
- Steadiness: 33%
- Compliance: 18%
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
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