Senior CX Partner & Zendesk Expert | 25+ Yrs Exp | Reduce Churn & Ticket Volume

Overview

Looking for full-time work (8 hours/day)

at $0.94/hour ($181.82/month)

Bachelors degree

Last Active

July 9th, 2026 (3 days ago)

Member Since

October 30th, 2024

Profile Description

Stop Trading Time for Tasks. Start Investing in Customer Retention.

Are rising ticket volumes and chaotic support processes eating into your growth? I help premium E-commerce and SaaS brands transform customer support from a cost center into a revenue-retention engine.

I am Archie, a Zendesk-Certified CX Expert with 25+ years of experience across Telecom, SaaS, Web Hosting, and High-Volume E-commerce. I don’t just "answer tickets"I stabilize operations, protect your brand reputation, and reduce churn through precise, empathetic, and strategic customer experience management.

 CURRENT STATUS: Accepting 2 Premium Long-Term Partnerships Only.
I offer a 1-week paid trial to demonstrate impact. No long-term lock-ins just results.

WHO I SERVE:
Founders and Ops Leaders who value reliability over cheap labor. If you are looking for a dependable partner to handle complex CX issues, automate workflows, and free up your time for scaling, we are a match. If you are seeking the lowest possible rate, I am not the right fit.

HOW I DRIVE VALUE FOR YOU:

 Churn Reduction & Revenue Protection: I resolve disputes (Stripe/PayPal) and handle sensitive refund requests with a focus on retaining Lifetime Value (LTV).
 
Operational Efficiency: I reduce ticket volume by 30%+ through better macros, knowledge base optimization, and proactive communication.
 
Technical Precision: From DNS/SSO troubleshooting in SaaS to complex Shopify fulfillment issues, I handle the technical heavy lifting so your team doesn’t have to.
 
Brand Guardianship: Every interaction is calibrated to boost CSAT and reinforce trust.

PROVEN IMPACT:
Reduced ticket volume by 30% + through process optimization.
 Improved CSAT from 78% to  94% in 90 days for a SaaS client.
 Cut First Response Time by 50% without sacrificing quality.
95%+ First Contact Resolution (FCR) rate across diverse industries.

TECHNICAL EXPERTISE:

    CX Platforms: Zendesk (Certified), Gorgias, Intercom, Freshdesk, HubSpot, Missive.
    E-Commerce: Shopify (Advanced), WooCommerce, Amazon Seller Central, Inventory Syncing, Returns Management.
    SaaS/Tech: SSO, 2FA, DNS, SPF/DKIM/DMARC, cPanel, Google Workspace/M365 Admin.
    Telecom: Billing disputes, outage troubleshooting, ISP care protocols.

WHY PARTNER WITH ME?

    Consolidated Excellence: One seasoned expert vs. managing multiple unreliable VAs.
    Zero Mental Load: I am detail-oriented, deadline-driven, and proactive. You delegate; I execute with precision.
    Global Availability: Fully aligned with US, AU, and EU hours.
    Faith-Grounded Integrity: I believe in honest work, clear communication, and delivering exactly what is promised.

 NEXT STEPS:
I am selective about my partnerships to ensure I can deliver maximum value to each client. If you are ready to elevate your CX and reclaim your time:

    Send me an invite.
    Let’s discuss your current CX bottlenecks.
    Start with a 1-week paid trial to prove my fit and impact.

Let’s build a support system that scales with your ambition. Archie
Zendesk-Certified CX Expert | 25+ Years Experience
#ZendeskExpert #ShopifySupport #CXStrategy #ChurnReduction #SaaSCustomerSuccess #EcommerceOperations #SeniorVA #CustomerExperience