Sophia

Senior Customer Service Representative - REMOTE

70 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $8.28/hour ($1,600.00/month)

Bachelors degree

Last Active

July 2nd, 2026 (7 days ago)

Member Since

October 7th, 2024

Profile Description

Results-oriented Customer Service Representative with 4 years of experience in providing exceptional support and enhancing customer satisfaction. Skilled in effectively addressing inquiries, resolving issues, and fostering strong customer relationships. Committed to delivering a positive experience through clear communication and attentive service. A collaborative team player with a passion for helping others and contributing to overall team success.

Top Skills

Experience: 2 - 5 years

Experience: 2 - 5 years

Experience: 2 - 5 years

Other Skills

Experience: 2 - 5 years

Understand customer concerns fully before responding. Provide concise and professional responses via email, chat, and phone. Handle frustrated customers with a positive attitude. De-escalate issues and find solutions efficiently. Assess and resolve customer problems effectively.

Experience: 2 - 5 years

Assist and guide junior team members. Work with other departments to resolve complex issues. Identify inefficiencies and suggest solutions.

Experience: 2 - 5 years

Work independently while following company policies.

Work independently without direct supervision. Take initiative to solve problems before they escalate. Stable internet, familiarity with remote tools.

Experience: 2 - 5 years

Experience: 2 - 5 years

Diagnose customer issues and provide step-by-step solutions.

Basic Information

Age
27
Gender
Female
Website
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Address
Caloocan, Metro Manila
Tests Taken
IQ
Score:  116
DISC
Dominance: 30%
Influence: 17%
Steadiness: 33%
Compliance: 20%
English
C2(Advanced/Mastery)
Government ID
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