E-commerce VA | Email Support | Phone Support | Shopify | Dropshipping

Proficient in using Salesforce CRM to access, update, and document customer profiles in both healthcare and financial service environments. Skilled in navigating account records, verifying customer information, logging case notes, and tracking interactions to ensure compliance with data handling policies. Adept at maintaining accurate and up-to-date records while supporting seamless coordination across departments. Demonstrated ability to use Salesforce to streamline workflows, ensure proper documentation, and contribute to efficient resolution of customer concerns.

Experienced in using Freshdesk to manage and respond to customer inquiries via email in a fast-paced e-commerce dropshipping environment. Skilled in organizing and prioritizing tickets, resolving order-related concerns such as delays, tracking issues, refunds, and replacements. Utilized canned responses, tags, and ticket statuses to streamline support workflows and ensure timely, accurate, and customer-focused solutions.

Experienced in using Shopify to manage e-commerce operations, including order processing, refunds, returns, and customer account updates. Skilled in navigating the backend to investigate tracking issues, update shipping details, monitor inventory, and ensure accurate, real-time information for customers. Familiar with integrating support workflows between Shopify and platforms like Zendesk and Freshdesk to provide seamless, end-to-end service.

Proficient in using Zendesk and resolve customer inquiries across email, chat, and phone channels. Experienced in ticket handling, applying macros and automation for efficiency, updating customer records, tracking support metrics, and collaborating with internal teams. Skilled in navigating these platforms to streamline workflows, ensure timely follow-ups, and deliver consistent, high-quality customer service.

I'm a Customer Service Representative with over two years of experience, most recently supporting customers via email for a dropshipping company. In this role, I handled a variety of inquiries, including order issues, refunds, replacements, and general concerns—always aiming to provide timely and thoughtful support. Part of my responsibilities also involved coordinating with suppliers and different internal teams to ensure customer concerns were resolved efficiently and accurately. I worked to bridge the gap between the customer and backend operations, making sure everything ran smoothly from start to finish.

For over two years, I have gained valuable experience in the customer service field, handling inbound calls and emails with professionalism and efficiency. My expertise includes assisting customers, resolving inquiries, and ensuring a seamless support experience while maintaining company policies and delivering high-quality service.