Virtual Assistant/Customer Service Representative

I have more than two years of experience in the BPO industry, where I worked as an Email and Chat Support Agent. I handled multiple chats and emails simultaneously, and my tasks included setting appointments for customers, rescheduling bookings, processing refunds, and processing payments for both customers and professionals, specifically for cleaning or handyman services.

I have more than two years of experience in the BPO industry, where I worked as an Email and Chat Support Agent. I handled multiple chats and emails simultaneously, and my tasks included setting appointments for customers, rescheduling bookings, processing refunds, and processing payments for both customers and professionals, specifically for cleaning or handyman services.

I have more than two years of experience in the BPO industry, where I worked as an Email and Chat Support Agent. I handled multiple chats and emails simultaneously, and my tasks included setting appointments for customers, rescheduling bookings, processing refunds, and processing payments for both customers and professionals, specifically for cleaning or handyman services.

2+ years of experience managing support tickets and workflows within the Salesforce ecosystem.

2+ years of experience managing high-volume ticketing workflows and optimizing customer interactions via Zendesk.

2+ years of experience managing simultaneous high-volume chat and email support with a focus on accuracy and speed.

4+ years of experience in graphic design and photo editing for social media and marketing materials.

Completed comprehensive training in Zoho; capable of navigating the platform and managing basic workflows.

Familiar with store management and navigation through extensive independent study; ready to apply foundational knowledge in a live environment.