Customer Support Specialist | Email & Chat Support | E-Commerce Support | Shopif

Used Zendesk to manage customer support tickets for e-commerce clients, handling inquiries, refunds, and account issues. Applied macros and automated workflows to reduce response times and improve customer satisfaction. Experienced in collaborating with teams to ensure consistent, professional communication across channels.

Used Gorgias to manage customer support tickets for Shopify and Amazon sellers, handling inquiries, refunds, and order updates. Leveraged automation rules and macros to reduce response times and improve customer satisfaction. Experienced in integrating Gorgias with e-commerce platforms to streamline daily operations and ensure consistent communication across channels.

Managed product listings, order processing, and inventory updates for Amazon FBA and Shopify stores. Streamlined workflows to reduce errors and ensure smooth daily operations.

Provided email support for e-commerce clients, assisting with order tracking, returns, and account issues. Skilled in writing clear, professional responses that maintain customer trust and satisfaction. Experienced in using CRM tools like Zendesk and Gorgias to manage tickets and ensure timely resolution.

Handled customer inquiries via Amazon chat support, resolving issues quickly and maintaining a positive customer experience. Consistently met response time targets and improved satisfaction scores.

Provided email and chat support for e-commerce clients, assisting with returns, refunds, and account issues. Focused on clear communication and reliable problem-solving to build customer trust.