E-commerce Operations & Customer Support Specialist

I have experience in handling corporate emails and office work as an onboarding specialist. I am confident that I can complete the task and assign the role to your satisfaction. Over the years, i have gained lots of diverse skills, qualities, and experience that have help me to become proficient and highly effective

Empathy. Problem solving. Being able to solve problems is key to customer service. Communication. Active listening. Technical knowledge. Patience. Tenacity. Adaptability

Experienced in monitoring and tracking customer orders across Shopify stores, ensuring timely fulfillment and delivery updates. Skilled in handling delayed shipments, lost-in-transit cases, return-to-sender issues, and coordinating with suppliers and logistics partners to provide accurate order status and excellent customer support.

Establish and maintain professional relationships with clients. Coordinate with various teams to ensure that the customer's expectations are met. Continuously assess a client's needs and business objectives. Help develop initiatives to increase customer satisfaction and retention. Assist all teams in meeting financial targets and growth objectives. Assist management with company-wide strategic planning. Upsell the company's services and solutions. Manage client projects from beginning to end. Take a client's requirements and assist with plans to meet those requirements.

Experienced using Freshdesk for managing customer inquiries, tracking support tickets, responding to customer concerns, and maintaining organized communication across email and support channels in a fast-paced e-commerce environment.

Hands-on experience using Zendesk to manage customer support operations, handle high-volume tickets, resolve customer concerns efficiently, and maintain accurate communication records. Skilled in providing professional email support, tracking customer issues, and ensuring timely resolutions in fast-paced e-commerce environments.

xperienced in supporting daily order fulfillment operations by monitoring Shopify unfulfilled orders, coordinating with suppliers, verifying order accuracy, and ensuring timely processing and shipment updates to maintain smooth e-commerce operations and customer satisfaction.

Supports my client directly as the go-to person for all needs, including daily administration, calendar management, travel schedules, project coordination, delivering presentations, answering calls, etc. And I have a lot of good feedback from my previous employer