Customer Service |IT Support Specialist & TSR

Good at talking to customers, listening to their concerns, and explaining solutions clearly.

Basic knowledge of Zendesk for handling customer tickets, updating case information, and following up on support requests.

I help users troubleshoot Windows, Microsoft 365, and basic network issues. I also provide remote support and manage help desk tickets.

I can use my soft skills together with the tools to retain our valued customers specially if they've been with us for a long time.

I listen carefully to customers, understand their concerns, ask the right questions, and provide the best solution based on their needs.

I answer customer emails, help with account and technical issues, and make sure every concern is handled properly.

I helped customers through chat by answering questions, resolving account and billing concerns, and assisting with technical issues. I always made sure to provide clear, timely, and friendly support.

I can support customers by taking their orders over the phone real time.

Familiar with Microsoft 365 applications and able to help users with basic setup, troubleshooting, and everyday tasks.